Official PokerTracker Support Thread

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try this ....

gillbates21 said:
i guess i'll have to try the support ticket... didn't take a pic of the table today, so i'll do it tomorrow after the CC freeroll.
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did you click on the "Get hands while playing button" in the Play Poker Tab on the upper left corner?
 
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Cajin007 said:
did you click on the "Get hands while playing button" in the Play Poker Tab on the upper left corner?
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that was it.
i even re-checked the guides and there is no picture of this button in the guides... only one mention under ZOOM HUD section, which is ZOOM specific... it might help to update the guides with this info.

P.S. still got high CPU load when "Get hands while playing" was active 😕
 
Is there anything special I need to do to get my HUD working again after the new ACR update?
 
i'm having issues on poker tracker 4

I just bought poker tracker 4 yesterday. every time i clicked on getting hands while playing. i would get an error box would pop. so i went to PT4 and ACR and made sure i had prefer seats where the same seat on both sites. and they are and I only get a couple errors now and then. my HUD does not pop up on ACR during tourneys. i have view today's hands the only hands are there is from last night i played today and no hands came up for today. if i double click on Winning Poker Network (Yatahay) i get the a window would pop up that is import configuration and I go to Accounts Configuration button i have four spaces that is empty which says user, server, password, port. are these suppose to blank or do they need to be filled out.
 
kbuinowski said:
I just bought poker tracker 4 yesterday. every time i clicked on getting hands while playing. i would get an error box would pop. so i went to PT4 and ACR and made sure i had prefer seats where the same seat on both sites. and they are and I only get a couple errors now and then. my HUD does not pop up on ACR during tourneys. i have view today's hands the only hands are there is from last night i played today and no hands came up for today. if i double click on Winning Poker Network (Yatahay) i get the a window would pop up that is import configuration
Click to expand...

We have a guide for getting things setup with WPN here:

Winning Poker Network Configuration Guide (WPN)

If you need further assistance then please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in your existing support ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

kbuinowski said:
I go to Accounts Configuration button i have four spaces that is empty which says user, server, password, port. are these suppose to blank or do they need to be filled out.
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These are settings for importing hands from email so you can leave those blank as that isn't relevant here.

- Rob
 
So I just got knocked out of a tournament and the hand did not show up in poker tracker. Does this have anything to do with the auto close on ACR tables?
 
LJG23 said:
So I just got knocked out of a tournament and the hand did not show up in poker tracker. Does this have anything to do with the auto close on ACR tables?
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Possibly since if a table closes too early and the poker site cannot write the complete hand history file then PokerTracker 4 wouldn't be able to import it. You can verify if this is the case or not by opening the original hand history file for this tournament in Notepad and scrolling to the end to see if the last hand exists or not and if it exists whether it is complete. By default PokerTracker 4 moves your processed hand histories to your 'Processed folder' which you can access via the 'File -> Open User Data Folder' option:

Guide: Processed Files

- Rob
 
Hello,

I was wondering how it works if I was looking to track a Pokerstars.es account if I already have my Pokerstars.com account set up with PT4.

Am I able to do it by simply adding them in the "add new player" box on the left hand side of the "view stats" lobby or is there a more complicated process required if it's possible at all.

Thank you
 
EarnDAStack said:
I was wondering how it works if I was looking to track a Pokerstars.es account if I already have my Pokerstars.com account set up with PT4.

Am I able to do it by simply adding them in the "add new player" box on the left hand side of the "view stats" lobby or is there a more complicated process required if it's possible at all.
Click to expand...


Yes that's correct. Also if you want to combine results from both sites you can create an alias:

Guide: Player Name Aliases

- Rob
 
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Sorry if this question has already been asked, but does PT4 work for MTT's and STT's, or just cash games? I don't really play cash so don't want to invest in something that is not compatible.
 
I've been having an issue where I end a session and my amounts won aren't matching up. It's usually off by by 15-20 big blinds of whatever it should be but it only happens when I'm in the green. Is this an import issue or a something with the site (I'm on WPN)?
 
Matt_Burns88 said:
Sorry if this question has already been asked, but does PT4 work for MTT's and STT's, or just cash games? I don't really play cash so don't want to invest in something that is not compatible.
Click to expand...

PokerTracker 4 supports both tournaments and cash games.

CadoARAJ said:
Very good. And these combinations can be done to opponents that play at many different sites?
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You can alias any player with another provided they haven't played with each other directly on a table.

thatguy6793 said:
I've been having an issue where I end a session and my amounts won aren't matching up. It's usually off by by 15-20 big blinds of whatever it should be but it only happens when I'm in the green. Is this an import issue or a something with the site (I'm on WPN)?
Click to expand...

Do you notice any missing hands or import errors? I've seen a couple of similar reports of this on WPN and if you have a specific example you can verify if this is the case by reviewing the relevant hand history file with Notepad. If the hands are missing then you should contact your poker site about that but if they are there and PokerTracker 4 is not importing them then please send them to us in a Support Ticket.

- Rob
 
My pt4 gets stuck everytime I try to import hands and this happens on my other laptop as well. Kindly let me know what is wrong with it?
 
Poker Stars

I've had a long hiatus from playing online poker and wonder if Poker Tracker 4 still works on Poker Stars.

If so how do I get this going - will it still link in automatically when I fire up a table?
 
Tangerine 53 said:
I've had a long hiatus from playing online poker and wonder if Poker Tracker 4 still works on Poker Stars.

If so how do I get this going - will it still link in automatically when I fire up a table?
Click to expand...

PokerStars is supported by PokerTracker 4 and we have a guide for getting things setup here:

PokerStars Configuration Guide

- Rob
 
Sword said:
And when I refreshed PokerTracker 4?
Click to expand...


Sorry but I don't understand what it is you are asking. Can you explain in some more detail please.

- Rob
 
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