and it took my buy ins
| 20.08.2018 01:07:03 | Matthew Hert: The screenshot says to contact you guys
| 20.08.2018 01:08:51 | William: When was this dat and hour Eastern time?
| 20.08.2018 01:09:21 | Matthew Hert: Right before I came here? Maybe 15 minutes ago
| 20.08.2018 01:09:48 | Matthew Hert: I tried to call first but no one answered? Then I came to live chat.
| 20.08.2018 01:11:02 | William: So both $25 and $40 Jackpots
| 20.08.2018 01:11:15 | Matthew Hert: Yes sir
| 20.08.2018 01:12:25 | William: Will have the relevant team to review the game play
| 20.08.2018 01:12:50 | William: please wait
| 20.08.2018 01:12:58 | Matthew Hert: I was registered for both I got knocked off came back on and i wasn't registered anymore I couldn't reregister and my buyins were gone? Every time I trying to register I got that error message I took the picture of?
| 20.08.2018 01:14:11 | Matthew Hert: Ok I understand that of course. Is there a reference number or way for me to check in on it if I don't here back in the next couple days?
| 20.08.2018 01:16:31 | William: You can refer to Chat ID # 83045
| 20.08.2018 01:17:11 | Matthew Hert: Ok great did you still want me to wait or do you need anything else?
| 20.08.2018 01:18:18 | William: They will review the gameplay if you can wait we can give you the resolution in a moment if not an email can be sent to you
| 20.08.2018 01:18:50 | Matthew Hert: I'm in no hurry I'll be here
| 20.08.2018 01:19:11 | William: ok thanks for your patience
| 20.08.2018 01:20:06 | Matthew Hert: No problem thanks for your time and ability to resolve it
| 20.08.2018 01:28:20 | William: Relevant team reviewed the gameplay there were not diconnections hands were play and loss refund was not granted
| 20.08.2018 01:28:57 | Matthew Hert: I don't understand what do you mean?
| 20.08.2018 01:29:06 | William: $25 Tournament #9088794 - Holdem(No Limit) - Level 1 (10.00/20.00)- 2018/08/20 06:53:27 UTC lost against 2 pairs
| 20.08.2018 01:29:23 | William: $40 Tournament #9088795 - Holdem(No Limit) - Level 1 (10.00/20.00)- 2018/08/20 06:52:13 UTCSeat 1: KussshiKiiimi (button) showed [9s Ks] and won 1040.00 with a pair of Kings [Ks Kc Ts 9s 8s]Seat 2: Southparksith (small blind) showed [4c Ah] and lost with a high card, Ace high [Ah Kc Ts 8s 4c]Seat 3: nonameismyname (big blind) folded on the Flop
| 20.08.2018 01:30:09 | Matthew Hert: I got in and was playing before this happened? I had ayed several games when it did this?
| 20.08.2018 01:32:45 | Matthew Hert: Those two games would have been right after I won a $100 round on the $25? I reregistered after those at that point I should of had like $160/$170 in the account? Now I show $70 and it's from the reentries that it didn't let me into?
| 20.08.2018 01:34:13 | Matthew Hert: It's not that big of a deal but unless something has changed while I've been here I still can't even register for new events?
| 20.08.2018 01:34:55 | Matthew Hert: On mobile anyway? I
| 20.08.2018 01:35:55 | William: I already requested the ferund for you but they did not grant it for the reasons provided, for mobile version there is no issues reported however here the steps to fix it
| 20.08.2018 01:36:18 | William: If your default browser is giving you issues please try google chrome from the app store,You can also try to delete cookies and temporal internet files, and try again,Please click on the following link:
https://play.americascardroom.eu/poker/ (
https://play.americascardroom.eu/poker/) from the upper right hand side, click Login, login by using your email address and your own password.
| 20.08.2018 01:37:01 | Matthew Hert: I appreciate your help and I'm sorry I've wasted your time? No need to send mobile steps
| 20.08.2018 01:38:46 | Matthew Hert: I mean how would I have a screenshot that's time-stamped saying there's an issue and contact support if there is no issue? I'll take it as lesson learned and if I'm playing on my phone I'll just play a different site. Thanks again and sorry for the touble
| 20.08.2018 01:39:45 | Matthew Hert: Trouble. Have a good night! It's only $65 I think I'll somehow manage to survive! Lol thanks again
| 20.08.2018 01:39:57 | William: Thanks for your patience and cooperation.
| 20.08.2018 01:40:13 | Matthew Hert: Yep peace out