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  • #13,501
okeedokalee said:
I keep getting disconnected and occasionally the site just closes while I'm playing.
Is there a fix for this please?


Hi, let me provide you some troubleshooting steps:

Please contact your Internet Service Provider or cable company and check your internet speed as well ask them for packet lost issues specifically.
Try to add an Ethernet cord to connect directly from your router to your desktop or laptop.
And lastly update all network drivers in the computer.

If the issue persist, please send a screen capture and all relevant details such as screen name, TID #, hand ID # , table #, date/time, etc, by email to [email protected] so our department in charge can further investigate.

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  • #13,502
billiamwedge said:
Hello, I was wondering if there were bonuses or codes to use in the rewards section, because in the application it has always said "no results," and has been that way for the 2 years I've used the app.

Also I think that there should be more micro MTTs ranging from 25 cents to 3 dollars with slightly less late registration times, because sometimes I can't even find a tournament or when I do there's 15 minute blinds and 4 hours of late registration.

Hi, please be so kind and send us an image of the rewards part shown on your pc, your screen name and full details of your concerns by email to [email protected] so our department in charge can further investigate.

Regarding your feedback provided, I will forward it to the department in charge, so they can consider your suggestions.

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  • #13,503
Beachnick42 said:
A While back I was wondering and hoping to figure out myself how to play MTT's on ACR via Mobile. I was thinking since they have blitz, sit and go's, slots, casino games, etc That poker tourney's have to be on the mobile app somewhere. Tourneys are the main attraction and why I joined the site years ago. I have been playing on Ignition years before ACR and Ignition has always had a solid mobile app with every casino and poker game on there network. So when ACR came out with their mobile app announcement, I thought for sure they would try to one up Ignition's mobile app or at least match their Canadian competitors with every perk and game they have licensed. ACR's mobile came out in like 2018 and it had a 1/3 of the games it has today. ACR just within the last year or so added Blitz Poker. It felt like a half assed beta version in 2018, when they slapped some code together. As of today, it still looks and feels like Bata version 4.1 with same lame design, like when you design your first website as a kid with HTML. That's what ACR mobile looks and feels like. Don't get me wrong, I love ACR! But I'm disappointed cause I know they can to better and ACR gets a lot of feedback from us clients, telling it how it is and what our wishes are. ACR mobile should of been created with all poker and every cards related as their foundation since cardroom is their name. ACR Mobile has been out like 3+ years and still no Poker tourney's. So whenever I'm traveling ill play Poker on Ignition and alternate every double up or loss to ACR mobile and play Slots or some Blackjack till I hit or loose.

Another feature that Ignition has that ACR doesn't, is that I can cash out the same calendar day I made a deposit. ACR makes clients wait 72 to request a payout since their last deposit. Ignition also sped up their Bitcoin payouts to their clients recently. I was shocked and stoked when I got that first BTC confirmation notice just within 30 minutes after I asked for a withdrawal. 8 minutes after my bitcoin transaction was confirmed I was walking from the ATM to the beach with Cash Money in hand from online Gaming. I never thought I would experience the day when Online sites stopped bull shitting and just do what's fare and give us what's ours. ACR sends winnings out every weekday, Not weekends. Ignition only allows payouts every 3 day so I only play if its been 72 hours since your last session or payout. When I win anything decent, it often occurs within the first 20 minutes from my first spin or hand played. When you win fast, you can loose it just as quickly. So I routinely play micro sessions 20-30min, preforming smash and grabs, hit and runs. When I've stacked up enough chips equivalent to my jobs weekly earnings, its time to quit, count my money, and go get some dinner.

ACR just recently stated that they sped up their BTC payouts. I've asked then within the last week or so about their withdrawal timing. But no one had given me a direct answer, so I just got to wait and see on my next payout.

ACR is getting out gunned by Ignition cause of their attention to detail, knowing their clients, providing a legit gaming channel, and leading by example.

Ignition and ACR are the top 2 safest and honest gaming platforms that we Americans can play and get paid legitimately.

Thanks for the feedback, it was sent to the department in charge.

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  • #13,504
Ahh ok so it's not really for mobile.

ACR Rep said:
Hi, no worries there is no stupid question here, we are more than glad to help, to see the full list of tournaments and games, please download the app on your desktop or laptop through this link:

https://americascardroom.eu/downloading/

Once you download the app you will see the full list of tournaments and you can use the different tabs and filters.

Hope this information helps and best of luck at the tables!

ACR Rep

Ahh so it's not.really setup for mobile players the eh.
Darn
Ya I would love to even be able to use a computer where I live I am lucky to have hydro ahaha.
But any ways when I move back to a city I will definitely hookup some net and get a comp setup to try your site out forsure thx for the quick reply.
 
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chaviiiis

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  • #13,505
Hi there!!

Acr User... Chaviiiis
Email. [email protected]

i requested a withrawal... Is there an option to cancel it?...

I wish to change the method due to it seems cryptos or bitcoin method is way faster....

I appreciate your help

Thanks
 
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  • #13,506
Is there ever going to be a good functional android App for ACR?

I find that funny est. In 2001 yet no good working app BOL and Ignition poker have them
 
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  • #13,507
Getting started

How do I post a message or question? Just getting started. Thanks.
 
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  • #13,508
chaviiiis said:
Hi there!!

Acr User... Chaviiiis
Email. [email protected]

i requested a withrawal... Is there an option to cancel it?...

I wish to change the method due to it seems cryptos or bitcoin method is way faster....

I appreciate your help

Thanks

Hi, the best way would be by sending an email to [email protected] and we will be glad to assist you.

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  • #13,509
allen17j said:
Is there ever going to be a good functional android app for ACR?

I find that funny est. In 2001 yet no good working app BOL and Ignition poker have them

Hi, at this moment there's no estimated date on that but rest assured that we are always working on offering you a better product, so stay tuned, thank you!

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  • #13,510
ACR Rep said:
Hi, I highly recommend you to send this explanation and full details of your account situation directly by email to [email protected], they will handle your case the best way possible and provide you a solution.
ACR Rep
Thank you. The issue was resolved after addressing to security dep directly.
 
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igrok8503

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  • #13,511
Why does a client crash after registering in a tournament? And so every time - especially if late registration is terribly unpleasant, until you launch the client again, you already miss a few hands !!!
When will you make a normal client for Windows 10 x64 ???
 
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  • #13,512
GL all at the ACR tables today
 
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  • #13,513
RedGnom said:
Thank you. The issue was resolved after addressing to security dep directly.

Most welcome! Best of luck at the tables!

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  • #13,514
crash

igrok8503 said:
Why does a client crash after registering in a tournament? And so every time - especially if late registration is terribly unpleasant, until you launch the client again, you already miss a few hands !!!
When will you make a normal client for Windows 10 x64 ???
I use windows 10 and don't have a problem, maybe its your computer
 
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  • #13,515
flail1 said:
GL all at the ACR tables today

We wish you the best of luck at the tables too!:icon_chee

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  • #13,516
igrok8503 said:
Why does a client crash after registering in a tournament? And so every time - especially if late registration is terribly unpleasant, until you launch the client again, you already miss a few hands !!!
When will you make a normal client for Windows 10 x64 ???

Hi, our client works for Windows 10x64, you might need to check for possible windows updates to run on your pc, also make sure to download the latest java version, another possible troubleshooting steps if the previous ones doesn't work, can be given by our tech specialist, please send them an email with screen captures, full details of the issue and your screen name, so they can further assist you.

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  • #13,517
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  • #13,518
Hello, I no longer know where to report this problem. Last week I participated in the 2k blackjack tournament in prizes, which had a duration of 48 hours, despite being first in classification, as is logical and all tournament players do, I stop my plays to see the outcome, by surprise, with 30 hours to go, a message began to appear that the page was under maintenance, which did not allow me to finish the remaining hands, report the situation on twitter (who apparently were not aware of the situation) . It should be noted that the rules say that you have to finish the hands, but all the regular players when we are in the top prizes we leave them for the last 2 hours. In other words, my first prize corresponds to me since the fault was the bad planning of the casino and not mine. Annex evidence screen. Additionally I have sent 2 emails to support and in 72 hours they have not given any kind of response.
 
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  • #13,519
definitely the customer service of this room is the worst in the world, since Thursday sending emails and no response is received. in this way either. These people don't understand that money is at stake.

:mad::mad::mad::mad::mad::mad::mad:
 
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  • #13,520
Hi guys, Can I play the freerolls at ACR without deposit?
 
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  • #13,521
zc13expert said:
Hello, I no longer know where to report this problem. Last week I participated in the 2k blackjack tournament in prizes, which had a duration of 48 hours, despite being first in classification, as is logical and all tournament players do, I stop my plays to see the outcome, by surprise, with 30 hours to go, a message began to appear that the page was under maintenance, which did not allow me to finish the remaining hands, report the situation on twitter (who apparently were not aware of the situation) . It should be noted that the rules say that you have to finish the hands, but all the regular players when we are in the top prizes we leave them for the last 2 hours. In other words, my first prize corresponds to me since the fault was the bad planning of the casino and not mine. Annex evidence screen. Additionally I have sent 2 emails to support and in 72 hours they have not given any kind of response.

Hi, please send me a private message with your ACR username and I'll be glad to assist you. -

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  • #13,522
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  • #13,523
Casino problem

Send to private. whatever my user is : ZC13EXPERT
 
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  • #13,525
RAYDANIEL666 said:
Una de las salas que recomendaria sin problemas

Muchas gracias por tu lealtad, buena suerte en las mesas!!

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