ACR Thread

[GODZZ]

Having the same problem now.

 

[ACR Rep]

Godzz, I am sorry buddy, we were having ISP issues but all the games resumed already

 

[Carl Trooper]

Opened up acr today because I've been hearing good things about the site. Went to deposit but my only deposit method is p2p transfer as I would rather deposit using a credit card. I called customer support and was told that my acount has "red flags" and there can't be any changes made. This makes no sense to me as I play bol and bovada just fine. The guy said he could not give me any further info.. what's up with this?

It doesn't make sense and you are right.

Other sites my CC has worked with 0 issues , in fact ... If you create a new account on the WPN network I was able to deposit using a CC for my first deposit , it went through and then they took it away after. They said the same thing for me , "red flags" but couldn't say anything else.

It's obviously a broken system because my CC works on other players accounts and on my own as a new player on THEIR skins in the past.

I asked many times to allow my CC but they won't. Bit coin works and is realitvely quick, but it sucks that they took it away.

I don't put much volume on their site though , and this is a major reason why.

 

[blobman]

ACR appears to still be down.

 

[ACR Rep]

ACR appears to still be down.

Hey buddy,

I checked again with the tournaments dep but they said we are running just fine

What is the problem you are experiencing?

 

[blobman]

Thanks for looking into it. It is working now. The lobbies didn't load but after a couple min they did and all is good.

FYI the error in the Cage info box that I reported to you awhile ago is unchanged. It says "Tournament will end after 4 hours of gameplay" yet a couple lines down it says 5 levels, which indeed it is. I've been railing this event and watching it on Twitch, and every time there are players who are confused why there is a level 5 even though it says as quoted 4 hours only. This is a terribly misleading label to have on your highest stakes and possibly most important and publicized on Twitch event of the week. This should be a top priority (and also very easy I would think) fix.

 

[ACR Rep]

Thanks for looking into it. It is working now. The lobbies didn't load but after a couple min they did and all is good.

FYI the error in the Cage info box that I reported to you awhile ago is unchanged. It says "Tournament will end after 4 hours of gameplay" yet a couple lines down it says 5 levels, which indeed it is. I've been railing this event and watching it on Twitch, and every time there are players who are confused why there is a level 5 even though it says as quoted 4 hours only. This is a terribly misleading label to have on your highest stakes and possibly most important and publicized on Twitch event of the week. This should be a top priority (and also very easy I would think) fix.

Thank you my friend,

Yes indeed is very easy to change. I am sorry for the late resolution. We are changing it right now. Give me 5 minutes at the most.

Tx again

 

[ACR Rep]

Thanks for looking into it. It is working now. The lobbies didn't load but after a couple min they did and all is good.

FYI the error in the Cage info box that I reported to you awhile ago is unchanged. It says "Tournament will end after 4 hours of gameplay" yet a couple lines down it says 5 levels, which indeed it is. I've been railing this event and watching it on Twitch, and every time there are players who are confused why there is a level 5 even though it says as quoted 4 hours only. This is a terribly misleading label to have on your highest stakes and possibly most important and publicized on Twitch event of the week. This should be a top priority (and also very easy I would think) fix.

changed

 

[blobman]

changed

I can confirm changed. +100 to the Rep

 

[t1tpfdc]

Hello,

In order for our programmers to review the situation ... ...

- Date and time of the issue
- A screenshot of the situation
- Copy of your .log files ... ...

Once you gather this information please send it to [email protected]

Regards

Sent the info and received the mandatory automatic reply.
Awaiting reply from support.

t1

 

[blobman]

Mac client issues:

I just had the same issue I reported in post #1401 about the opponent's cards not being tabled at showdown when my opponent won the pot. This was in an all-in pot at a CAP cash game table, but I'm not sure if it's a problem specific to when there are all-ins or to the CAP games. I'll also add that earlier in the same session, a couple orbits before, I lost an all-in pot and my opponent's hand was shown, so this problem doesn't seem to occur always.

Additionally when I clicked replay to try to see the previous hand, it did open unlike before when replay didn't work at all, but the hand it told me wasn't the right hand - it wasn't even a hand from the same table, but rather it seemed from some random tournament game.

 

[ACR Rep]

Mac client issues:

I just had the same issue I reported in post #1401 about the opponent's cards not being tabled at showdown when my opponent won the pot. This was in an all-in pot at a CAP cash game table, but I'm not sure if it's a problem specific to when there are all-ins or to the CAP games. I'll also add that earlier in the same session, a couple orbits before, I lost an all-in pot and my opponent's hand was shown, so this problem doesn't seem to occur always.

Additionally when I clicked replay to try to see the previous hand, it did open unlike before when replay didn't work at all, but the hand it told me wasn't the right hand - it wasn't even a hand from the same table, but rather it seemed from some random tournament game.

Helo buddy?

How are you?

We know the replayer doesn't work correctly yet (working on it though)

The CAP tables do not show the losing hand in all-in situations. This happens on both mac and pc clients. We do have plans to change this.

 

[blobman]

Helo buddy?

How are you?

We know the replayer doesn't work correctly yet (working on it though)

The CAP tables do not show the losing hand in all-in situations. This happens on both mac and pc clients. We do have plans to change this.

The issue is that it's not showing the winning hand. I have no issue with the loosing hand being mucked in all-in situations in cas games, as that is standard live and online, but occasionally the winning hand is not being shown. That is the glitch.

 

[Vfranks]

I have an issue with my lobby not showing the correct amount of tables, as well as incorrect amount of players. Even once the games are over they are showing incorrectly. Here is a screenshot of what I mean.





Even though the tournament is over, it is still showing 2 players with chips. It also showed 4 tables when there were 2 left, as well as 3 tables when we were on the final table.

 

[LeanAndMean]

Will Phil be on twitch today? If not, when? thanks

 

[LeanAndMean]

Is the "justsomefish72" twitch page no longer in use?

 

[dj11]

I have an issue with my lobby not showing the correct amount of tables, as well as incorrect amount of players. Even once the games are over they are showing incorrectly. Here is a screenshot of what I mean.


View attachment 98709


Even though the tournament is over, it is still showing 2 players with chips. It also showed 4 tables when there were 2 left, as well as 3 tables when we were on the final table.

I get the same thing, it is confusing to say the least. FWIW you can exit the software and start it up again to clear this error, but that isn't something we want to be doing if we are still involved in the game.
_____

Separately, the current version of the client is not honoring my preferred seat once my initial table breaks (or I am moved).

 

[EA2USN]

I have been experiencing same problem in tourmament lobbies. Only goes away if i log out of client and then reenter

 

[Vfranks]

I get the same thing, it is confusing to say the least. FWIW you can exit the software and start it up again to clear this error, but that isn't something we want to be doing if we are still involved in the game.
_____

Separately, the current version of the client is not honoring my preferred seat once my initial table breaks (or I am moved).

I have been experiencing same problem in tourmament lobbies. Only goes away if i log out of client and then reenter

Ah didn't know that, Thanks. I guess I might have to try that when it is break time next time it happens as a temporary fix, but hopefully ACR will release a permanent fix eventually.

 

[kalirain]

this might sound stupid

I have been a member of ACR for a few years now and Love the site....
this might sound stupid but can we get software for linux OS I Love poker but I hate windows

 

[Acehigh562]

Will Phil be on twitch today? If not, when? thanks

Yeah i was wondering the same thing do you guys know when is the next stream?
Bet safe and gl everyone

 

[blobman]

When you win a satellite, are you automatically regged and if so, is there a way to unreg?

 

[Vfranks]

When you win a satellite, are you automatically regged and if so, is there a way to unreg?

I heard that you can't un-reg and get the buy-in credited to your account, though I also heard if you register for the satellite with your own money and then win a seat, while already registered for the game you are trying to satty into, your account gets credited the buy-in.( I was told this and have no actual proof)

I wish you had the option to unregister and get your account credited, I was wondering this for when you spin in, if you could opt out and get the money credited. Someone told me no, this isn't possible, but would nice to see what the rep says. I have wanted to unregister from a game I spin into, but haven't because I don't want to test it out and end up with nothing lol.

 

[ACR Rep]

I have an issue with my lobby not showing the correct amount of tables, as well as incorrect amount of players. Even once the games are over they are showing incorrectly. Here is a screenshot of what I mean.


Even though the tournament is over, it is still showing 2 players with chips. It also showed 4 tables when there were 2 left, as well as 3 tables when we were on the final table.

I get the same thing, it is confusing to say the least. FWIW you can exit the software and start it up again to clear this error, but that isn't something we want to be doing if we are still involved in the game.
_____

Separately, the current version of the client is not honoring my preferred seat once my initial table breaks (or I am moved).

Thank you guys for the report,

I have sent it to the IT dep for them to look on this matter. In regards the preferred seat we have already reported this matter, the IT manager who is working along with the web developers to fix it.

Thanks again!

 

[ACR Rep]

Will Phil be on twitch today? If not, when? thanks

Yeah i was wondering the same thing do you guys know when is the next stream?
Bet safe and gl everyone

Hey guys!

We do not have an ETA yet but it will pretty soon. As soon as we get a date we will let you know for sure!