Official 888 Poker Support Thread

[Gorak]

So what am I supposed to do to see the wheel on my android?

Ok, I found it. I was supposed to click on the ad banner. Now it worked.

 

[Gorak]

Ok here is a link to my other post on this subject:

https://www.cardschat.com/forum/pok...icial-support-thread-252119/post-2686667.html

But it got worse; I played some cash games, tournaments and I played some slots in the casino. Now my account balance is $23.53 and I have $6.72 restricted so I could only withdraw $16.81.

This is ridiculous; NO other site's bonus is working like this. Usually you get a target points and a status bar to show how much of the bonus you have cleared up to now.

What's the deal with 888 poker???

 

[888Rep]

Ok here is a link to my other post on this subject:

https://www.cardschat.com/forum/pok...icial-support-thread-252119/post-2686667.html

But it got worse; I played some cash games, tournaments and I played some slots in the casino. Now my account balance is $23.53 and I have $6.72 restricted so I could only withdraw $16.81.

This is ridiculous; NO other site's bonus is working like this. Usually you get a target points and a status bar to show how much of the bonus you have cleared up to now.

What's the deal with 888 poker???

If you click on MY ACCOUNT then BONUSES it will show you any restricted bonus you have that you need to clear before withdrawing it.

 

[xxMightnMag1c]

Hi
I'm from a country were online poker is not lawfully ok
1) Will i be able to play on youre Casino,sportbetting ect??I know that i can play Poker.
2)Will i get welcome bonus if i register to either Poker,Casino& or Sportbet,

 

[Gorak]

If you click on MY ACCOUNT then BONUSES it will show you any restricted bonus you have that you need to clear before withdrawing it.

Are you kidding me? Of course I know how to see my Bonuses; how do to think I'm bringing all those information from? Let me put it all in one post and please make sense of it (if you can).

I have 2 situations concerning the bonus (Hot Bonus! $5.00). Please don't refer me to the terms and conditions; just answer it in here in plain English (if you can):

1) Is there any way to know EXACTLY how many points are remaining in order to clear my bonus?

2) Can you explain this situation? After playing a while with the bonus; I had $21.75 in my account with $1.61 in my bonus. $1.61 was restricted so I could at that point withdraw $20.14 if I wanted.

I played more cash games (won some, lost some) and made about 3 status points but I still had $21.75 in my account. I got back to my bonus page and surprise! Now I have $5.00 in my bonus. $5.00 was restricted so I could at that point only withdraw $16.75.

How can that be? The more points I make, the more my money is restricted and the less I can withdraw. What kind of weird bonus is that?

But it got worse; I played some cash games, tournaments and I played some slots in the casino. Now my account balance is $23.53 and I have $6.72 restricted so I could only withdraw $16.81.

This is ridiculous; NO other site's bonus is working like this. Usually you get a target points and a status bar to show how much of the bonus you have cleared up to now.

What's the deal with 888 poker???

 

[888Rep]

Are you kidding me? Of course I know how to see my Bonuses; how do to think I'm bringing all those information from? Let me put it all in one post and please make sense of it (if you can).

I have 2 situations concerning the bonus (Hot Bonus! $5.00). Please don't refer me to the terms and conditions; just answer it in here in plain English (if you can):

1) Is there any way to know EXACTLY how many points are remaining in order to clear my bonus?

2) Can you explain this situation? After playing a while with the bonus; I had $21.75 in my account with $1.61 in my bonus. $1.61 was restricted so I could at that point withdraw $20.14 if I wanted.

I played more cash games (won some, lost some) and made about 3 status points but I still had $21.75 in my account. I got back to my bonus page and surprise! Now I have $5.00 in my bonus. $5.00 was restricted so I could at that point only withdraw $16.75.

How can that be? The more points I make, the more my money is restricted and the less I can withdraw. What kind of weird bonus is that?

But it got worse; I played some cash games, tournaments and I played some slots in the casino. Now my account balance is $23.53 and I have $6.72 restricted so I could only withdraw $16.81.

This is ridiculous; NO other site's bonus is working like this. Usually you get a target points and a status bar to show how much of the bonus you have cleared up to now.

What's the deal with 888 poker???

You would be best giving support a phone call and ask them to check this out for you.
You can find the list of phone numbers in the Cashier.

 

[888Rep]

Hi
I'm from a country were online poker is not lawfully ok
1) Will i be able to play on youre Casino,sportbetting ect??I know that i can play Poker.
2)Will i get welcome bonus if i register to either Poker,Casino& or Sportbet,

No you will not be able to play Casino or Sports bet.

 

[hutzpaf]

Why is so hard to fix your problems.

 

[Archer_eSp]

tired of all these disconections

 

[888Rep]

Min table size/ Bet slider fix should be fixed within the next few days. Disconnections - We are very much aware of how serious this issue is for player experience and it is our top priority to fix this.

 

[duckeyflop17]

will you guys ever be open to all U.S states?

 

[Gorak]

Many of us come in this thread with questions or want solutions to our problems.

I just want to say thank you and I want to compliment 888 for their graphic designs. From the Ads to the table backgrounds; I find all is very pleasing to the eye.

Especially this Summer Splashout table background; delicious!

 

[888Rep]

Many of us come in this thread with questions or want solutions to our problems.

I just want to say thank you and I want to compliment 888 for their graphic designs. From the Ads to the table backgrounds; I find all is very pleasing to the eye.

Especially this Summer Splashout table background; delicious!

Glad you like it.
Thanks for the feedback.

 

[lulu pk]

Hi,

I did not play couple day on your site because of the connection problems and when i log in yesterday i notice that all my splashout tickets are disappear
I was thinking that they are probably expire, after that i played some game for couple $ and today i receive a mail from 888 that i earn 3 tickets and that i can find them on my account,but when i open my account no tickets

 

[Gorak]

i log in yesterday i notice that all my splashout tickets are disappear

They only last for 48 hours so use them quick or lose them!

 

[lulu pk]

They only last for 48 hours so use them quick or lose them!

Thank you Gorak

 

[Archer_eSp]

I was playing yesterday and site discconecting everyon again, was made cause i wasnt able to go all in with a hand and comeback from dc to see that i sould have won that hand...
emailed support because of that and got an instant cash bonus

not happy with disconnections but the support did good this time

 

[xxMightnMag1c]

Hi
I just read some cc article it says;youll stop tournament clock if you have network disturbance.Will you be also stoping Cash game hands when that happens?

 

[Poker Orifice]

Disconnections on the site are just horrendous!

 

[888Rep]

Hey All,
I’d like to introduce our new Saturday High-Roller: The Octopus.
With a guaranteed prizepool of $25,000 to begin with, The Octopus will be our largest Saturday Guaranteed tournament.
This will be our first 8 handed tournament and will have a very deep structure with 10,000 starting chips and 25 minute blind levels.
4 hours of late registration should suit players joining in at various hours on Saturday.
First tournament will kickoff at 15:00 GMT on Saturday the 5.9.

Satellites will also be available on the day of the game.

Tournament is already up in the lobby.
Good Luck!

 

[Archer_eSp]

Hey All,
I’d like to introduce our new Saturday High-Roller: The Octopus.
With a guaranteed prizepool of $25,000 to begin with, The Octopus will be our largest Saturday Guaranteed tournament.
This will be our first 8 handed tournament and will have a very deep structure with 10,000 starting chips and 25 minute blind levels.
4 hours of late registration should suit players joining in at various hours on Saturday.
First tournament will kickoff at 15:00 GMT on Saturday the 5.9.

Satellites will also be available on the day of the game.

Tournament is already up in the lobby.
Good Luck!

What about the tourney buy in?

 

[888Rep]

What about the tourney buy in?

Buy-in is $215. [FONT=Verdana,sans-serif]
[/FONT]

 

[888Rep]

FYI,

We are expecting strong Sunday’s in the upcoming weeks so we have made some nice guarantee increases as special editions on our Sunday majors:



· The Sunday Challenge - $75,000 increased to $100,000

· The Mega Deep - $100,000 increased to $120,000

· The Turbo Mega Deep - $40,000 increased to $50,000

· The Sunday Crocodile - $40,000 increased to $50,000

· The Sunday Breeze - $20,000 increased to $25,000

· The Sunday Lightning 6-Max - $15,000 increased to $20,000

888Rep

 

[888Rep]

FYI,

We are expecting strong Sunday’s in the upcoming weeks so we have made some nice guarantee increases as special editions on our Sunday majors:



· The Sunday Challenge - $75,000 increased to $100,000

· The Mega Deep - $100,000 increased to $120,000

· The Turbo Mega Deep - $40,000 increased to $50,000

· The Sunday Crocodile - $40,000 increased to $50,000

· The Sunday Breeze - $20,000 increased to $25,000

· The Sunday Lightning 6-Max - $15,000 increased to $20,000

888Rep

We have also raised The Tuesday Volcano from $50,000 to $100,000 and The Tuesday Crocodile from $25,000 to $30,000

 

[888Rep]

Dominik Nitsche promotion

We will be running 3 buy in tournaments of 11$ è “Dominik WSOPE Berlin Bounty” - Dates: 15/09 (open for Reg) ; 22/09 ; 29/09

TOP 10 from each of these tournaments will qualify to the FINAL: “Dominik Main Event WSOPE Qualifier” = > Date: 4/10/2015

Concept:


1. BOUNTY - Knockout Dominik (888Dominik) and get $88 in the “Dominik WSOPE Berlin Bounty” 15/09 ; 22/09 ; 29/09.

2. €550 Guaranteed - The winner is guaranteed a €550 ($600) seat to the WSOPE Berlin Event #2 - OctoberFest.

3. TOP 10 from each of the 3 buy-in tournaments (30 total) will be eligible to play at “Dominik Main Event WSOPE Qualifier” where the winner will receive 5% of all Dominik’s winnings in the WSOPE Berlin ME!

4. On 4/10/2015 “Dominik Main Event WSOPE Qualifier” è Open to the top 10 players from the Dominik WSOPE Berlin Bounty events 15/09; 22/09; 29/09. Winner gets 5% of all Dominik’s winnings in the WSOPE Berlin Main Event!

Thanks,