Official 888 Poker Support Thread

[Oladocura]

Poker user name please?

My user name is Oladocura66. Yesterday, I had no problem logging into the main site, but this morning, again I have issues.

 

[jaymacca05]

Can I please have some information.
User name
Device and operating system
Your country

Thanks

Username is jaymacca13
I use a laptop with decent processing running latest Windows
UK

 

[balo]

The new tables on 888 are terrible, just terrible. You can't even scale them down to same size as Stars and Party.
Stars and Party will get my business from now on. Imagine 888 are removing one of the best table design and replace it with this crap

Bye bye 888

 

[888Rep]

Username is jaymacca13
I use a laptop with decent processing running latest Windows
UK

Sent your issue over for you.

Thanks

 

[888Rep]

My user name is Oladocura66. Yesterday, I had no problem logging into the main site, but this morning, again I have issues.

Sent this over for you.

Regards

 

[kacca]

https://888-external-en.custhelp.co...XdEQxT0Q3azFTWHgwTWhIenFPdlFoUklfSTVnJTIxJTIx

Why do I need this link? I applied for a bonus of 88 dollars on April 18. Now I don’t receive any emails or anything. Should I wait or what to do, create a new account and try to get a bonus on it? Since I followed all the rules and submitted all the documents! I was told to wait for an answer, well, how much can I wait!

 

[888Rep]

Why do I need this link? I applied for a bonus of 88 dollars on April 18. Now I don’t receive any emails or anything. Should I wait or what to do, create a new account and try to get a bonus on it? Since I followed all the rules and submitted all the documents! I was told to wait for an answer, well, how much can I wait!

I will send this issue over to support in the morning for you.

Regards

 

[veltins]

The new tables on 888 are terrible, just terrible. You can't even scale them down to same size as Stars and Party.
Stars and Party will get my business from now on. Imagine 888 are removing one of the best table design and replace it with this crap


Bye bye 888

Horrible design and still same login issues.. 888 seems has fired the best in the business and hired the worst devs.. horrible business sense

 

[orsino12]

Log in issues are worse than ever this evening.

I was able to get on this morning (the only time I seem to get on without too many problems is early in the morning, 6 am or earlier, PST), but this evening nothing. Even the non download version wasn't working until just now after trying for an hour.

Just venting, no need to forward this to support, I've already sent them another email.

 

[crossfit61]

Log in issues are worse than ever this evening.

I was able to get on this morning (the only time I seem to get on without too many problems is early in the morning, 6 am or earlier, PST), but this evening nothing. Even the non download version wasn't working until just now after trying for an hour.

Just venting, no need to forward this to support, I've already sent them another email.

same here last 3 weeks are horrible i think i quit 888 pfffff

 

[veltins]

Horrible login issues. I have been trying since yesterday . maybe tried more than 100 times, same oops notes.. damn its getting worst than before..my whole group talking about quitting 888..what a way to lose your loyal customers. terrible from 888 not to take this seriously

 

[99TERRANCE99]

Can I get a customer service number ..a real actual person to make something take place please ? What is taking place just isn’t right ,disconnecting in game at worst possible moments ,causing real money losses ,I’m tired of it ,it’s worse and as bad as I’ve ever seen on any site in online poker history yet the site is up and running like it is all good ?. Covid is no excuse for a site taking in millions of dollars a day in rake etc I REQUEST A PERSON WITH REAL POWER TO TALK TOO LIVE ON THE PHONE PLEASE AND THANK YOU

 

[veltins]

I think I might have broken the record of trying to login and keep on uninstalling and then reinstalling. Horrible , simply no words to describe this horrible software and on top 888 is not taking it seriously.. cant login from desktop no matter what.. and from mobile , 1 login after 60+ attempts .. horrible , once log in also then it stops anytime and keeps on loading

 

[Sokolik]

Have you tried the browser version Instant play?
. https://www.888poker.com/desktop/no-download/

Today I tried playing casino games in the browser. And do you know what I saw? My antivirus turned off the 888 client and immediately informed me that the computer would restart with a full scan.

 

[888Rep]

Today I tried playing casino games in the browser. And do you know what I saw? My antivirus turned off the 888 client and immediately informed me that the computer would restart with a full scan.

You need to schedule your anti virus for a different time.
This is nothing to do with 888!

Regards

 

[888Rep]

Can I get a customer service number ..a real actual person to make something take place please ? What is taking place just isn’t right ,disconnecting in game at worst possible moments ,causing REAL MONEY losses ,I’m tired of it ,it’s worse and as bad as I’ve ever seen on any site in online poker history yet the site is up and running like it is all good ?. Covid is no excuse for a site taking in millions of dollars a day in rake etc I REQUEST A PERSON WITH REAL POWER TO TALK TOO LIVE ON THE PHONE PLEASE AND THANK YOU

+44203-795-5029
That is the number for Canada

 

[888Rep]

¿Está activa la promoción ahora?

https://www.888poker.com/888poker-club/

https://www.888poker.com/poker-promotions/galaxy-of-freerolls/

https://www.888poker.com/

 

[xpvictor1]

888 really sucks

Hello, I decided to give 888 a try but for the last 4 days have only been able to login once. I can't believe all the messages I see about this issue for such a long time. My id is xpvictor2020 and I am on a desktop on Windows 10. If you can't provide me a solution soon can you direct me on how to delete my account. Thanks

BTW: I am in Canada and your instant play does not work for me also

 

[99TERRANCE99]

+44203-795-5029
That is the number for Canada

thank you for the number I can’t handle what is going on everyday ,today heads up battle 5.50 20 mins to open the page the thing is over without we playing a single hand ...16.50 final for a ticket 39 mins to open the friggin page this is unacceptable ,why is the site running ? Honestly this is a disgrace to poker and fair EVEN competition at this point

 

[888Rep]

Hello, I decided to give 888 a try but for the last 4 days have only been able to login once. I can't believe all the messages I see about this issue for such a long time. My id is xpvictor2020 and I am on a desktop on Windows 10. If you can't provide me a solution soon can you direct me on how to delete my account. Thanks

BTW: I am in Canada and your instant play does not work for me also

Sent this over for you.

Thanks

 

[CDNMAN 42]

Log In

I have sent it over for you.

Regards

I have tried repeatedly to get on to 888 both with App and browser version Instant Play with no luck for over 7 days. I emailed 888Support, I got a response which said there were numerous accounts on my email??? I only have one account. I tried to respond to 888 Support but I got the message saying there was a secure mail signature verification problem so I couldn't email them back please forward this response to Support and have them fix the security certification. Following is the message I sent them:
I only have one account registered with 888 my user name is cdnman42. If there are other accounts on this email address please delete them. , I just tried to access 888 Poker on the downloaded version on my MAC and I get the “oops something went wrong’ message I try over and over with the same results. When I try to use the instant play version it takes a long time to get in and then once I am playing it disconnects me

 

[888Rep]

I have tried repeatedly to get on to 888 both with App and browser version Instant Play with no luck for over 7 days. I emailed 888Support, I got a response which said there were numerous accounts on my email??? I only have one account. I tried to respond to 888 Support but I got the message saying there was a secure mail signature verification problem so I couldn't email them back please forward this response to Support and have them fix the security certification. Following is the message I sent them:
I only have one account registered with 888 my user name is cdnman42. If there are other accounts on this email address please delete them. , I just tried to access 888 Poker on the downloaded version on my MAC and I get the “oops something went wrong’ message I try over and over with the same results. When I try to use the instant play version it takes a long time to get in and then once I am playing it disconnects me

Sent over as requested.

Regards

 

[orsino12]

Hello rep. Just received this:

We just wanted to inform you that we are updating our 888club Freerolls.

You can check out all the updates in our 888poker client lobby under the ‘Poker Club’ tournament tab.

This will take effect from 1st May.

Can u give us more details? What exactly is gonna change?

Thanks.

We never did get an answer, but as it's May 2 now I pulled up the Poker Club page and what I see is... disappointing.

There is none of the big monthly freerolls listed, no $6k level 60+, $8k level 80+, $10k level 100+ or $25k Elite.

In the past these were always listed as soon as the current months games started, so it looks like they might be history.

It's possible 888 is just being slow to update whatever the changes to the club freerolls are, but it's not looking good...

 

[888Rep]

We never did get an answer, but as it's May 2 now I pulled up the Poker Club page and what I see is... disappointing.

There is none of the big monthly freerolls listed, no $6k level 60+, $8k level 80+, $10k level 100+ or $25k Elite.

In the past these were always listed as soon as the current months games started, so it looks like they might be history.

It's possible 888 is just being slow to update whatever the changes to the club freerolls are, but it's not looking good...

Sorry but I have no information as they always keep it quiet from the competition but I am sure we will find out soon enough.

Regards

 

[CDNMAN 42]

Emails

Sent over as requested.

Regards

Again I received an email from 888 Support asking for verification however when I attempt to reply I get this response:

Secure mail signature verification problem
There was a problem with your S/MIME signature certificate:The certificate used to sign your email is untrusted.(The incident was not updated. Please correct the problem above and send your email again.)

Here is the info they require:

​

********** *********

DOB: 14 August 19**

City of Birth: ********, Ontario



I cannot send an email to 888???













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