Official 888 Poker Support Thread

[fundiver199]

What i hate most is that their freerolls are all with more then 5K people wasting time playing them

That is true but why not play some regular tournaments then? There is a wide selection every day with buyins from 1$ to 109$, so there is something for every budget and skill level

 

[jj killo]

Withdrawal

Hi there.

Sorry I am new to posting on such sites but i have a query relating to withdrawing money from 888poker. I have not used this site in years but recently i won a small amount on a freeroll and managed to build it up to 300 dollars. I since have updated my visa card on the site and deposited 10 dollars to verify my card.

I have also tried to withdraw the minimum 25 dollars to see if this will be accepted as i dont want to be building up my bankroll if i have no chance of withdrawing it at some point. My query is will this withdrawal be accepted or will i have to send more documents etc? Not sure how withdrawal works on this site, i was worried i would have to deposit more then the 300 ive won before i can withdraw but surely this is not the case?

I have sent a few emails and have had no reply yet, and I can't see any live support on the site.
If anyone has any info on 888 poker i would be grateful for any advice on what to expect and sorry if i posted this in the wrong place. Thank you.

 

[888Rep]

Hi there.

Sorry I am new to posting on such sites but i have a query relating to withdrawing money from 888poker. I have not used this site in years but recently i won a small amount on a freeroll and managed to build it up to 300 dollars. I since have updated my visa card on the site and deposited 10 dollars to verify my card.

I have also tried to withdraw the minimum 25 dollars to see if this will be accepted as i dont want to be building up my bankroll if i have no chance of withdrawing it at some point. My query is will this withdrawal be accepted or will i have to send more documents etc? Not sure how withdrawal works on this site, i was worried i would have to deposit more then the 300 ive won before i can withdraw but surely this is not the case?

I have sent a few emails and have had no reply yet, and I can't see any live support on the site.
If anyone has any info on 888 poker i would be grateful for any advice on what to expect and sorry if i posted this in the wrong place. Thank you.

Please read this as it may help.

https://888.com/help/app/home/p/4/?...UlWQzRCUUJoM2wxZzBsRUFBWUFTQUFFZ0xDR2ZEX0J3RQ..

 

[nusepoate]

Issue with ID verification @888poker

Hello, 5 days ago I sent verification for my documents, but, I still haven't recieved an answer regarding the matter at hand, nor has the login reminder about verification ceased to appear everytime I log in to play. My user ID is nusepoate, verification has been sent the same day I created my account, I am writing about this because 72 hours already passed and I am concerned about further withdrawals, as I play everyday.
Thank you in advance.

 

[888Rep]

Hello, 5 days ago I sent verification for my documents, but, I still haven't recieved an answer regarding the matter at hand, nor has the login reminder about verification ceased to appear everytime I log in to play. My user ID is nusepoate, verification has been sent the same day I created my account, I am writing about this because 72 hours already passed and I am concerned about further withdrawals, as I play everyday.
Thank you in advance.

Sent this over to support for you.

Thanks

 

[EnnioPro]

soft

I have a question, do I need to download software specifically for Russia, or is the American version also suitable? live in Russia.

 

[888Rep]

I have a question, do I need to download software specifically for Russia, or is the American version also suitable? live in Russia.

Yes you need to download the European client and you would not be able to playing on the American one as it's resticted ti Americans only.

Regards

 

[Poma Lekain]

Please make sure that the stack is displayed in the big blinds!
​

 

[888Rep]

Please make sure that the stack is displayed in the big blinds!
​

You have that option in the poker table lobby.

Thanks

 

[IanP304]

You have that option in the poker table lobby.

Thanks

Is this option available on the mobile App also? if so I cannot seem to find it.

 

[888Rep]

Is this option available on the mobile app also? if so I cannot seem to find it.

No but it is on the list for future updates.

Thanks

 

[Leifhackman]

Hello!

I read from Most frequently asked questions regarding our 888poker Club the following:

15. How many Club Points do I get each time I play?
Playing poker tournaments - 1 Point for every 1c of tournament fee.

I had I believe 250 or 255 pts. Then I played a 5c tournament and after that a 50c tournament. Now when I look at my points they show 260 pts. So, according to above I should have earned 55 pts, but seems like I only received 5. Is there a way to check how many points you earn for each tournament and for the rakes in cash games? Do these point show immediately after playing a tournament for example, or they show with delay?

 

[888Rep]

Hello!

I read from Most frequently asked questions regarding our 888poker Club the following:

15. How many Club Points do I get each time I play?
Playing poker tournaments - 1 Point for every 1c of tournament fee.

I had I believe 250 or 255 pts. Then I played a 5c tournament and after that a 50c tournament. Now when I look at my points they show 260 pts. So, according to above I should have earned 55 pts, but seems like I only received 5. Is there a way to check how many points you earn for each tournament and for the rakes in cash games? Do these point show immediately after playing a tournament for example, or they show with delay?

Can you please post a link to those terms and condititions regarding this issue.

Thanks

 

[fundiver199]

Guess its 1 point for every 1c of tournament rake? So if the tournament fee is 45c + 5c = 50c, you would earn 5 points.

 

[888Rep]

Hello!

I read from Most frequently asked questions regarding our 888poker Club the following:

15. How many Club Points do I get each time I play?
Playing poker tournaments - 1 Point for every 1c of tournament fee.

I had I believe 250 or 255 pts. Then I played a 5c tournament and after that a 50c tournament. Now when I look at my points they show 260 pts. So, according to above I should have earned 55 pts, but seems like I only received 5. Is there a way to check how many points you earn for each tournament and for the rakes in cash games? Do these point show immediately after playing a tournament for example, or they show with delay?

You only get points for the rake and not the tournament fee.

 

[bekbollkz]

Hey. 888poker registration where to do?

 

[Poma Lekain]

You have that option in the poker table lobby.

Thanks

How to switch? Can't find this function. Can you explain please. ​

 

[888Rep]

How to switch? Can't find this function. Can you explain please. ​

When you are playing at the table go into the games lobby and at the bottom you will see the option to switch to bb but it still won't switch the actual amounts at the table but only in the lobby.

Regards

 

[888Rep]

Hey. 888poker registration where to do?

Their should be a link from this forum and if you can't find it then contact the forum moderators.

Thanks

 

[bekbollkz]

They should have a link from this forum, and if you can't find it, please contact the forum moderators.

Thank you

thanks

 

[Leifhackman]

Can you please post a link to those terms and condititions regarding this issue.

Thanks

https://888-external-en.custhelp.com/app/answers/detail/a_id/11818/p/4

 

[Leifhackman]

I would like to ask one thing about Bonus:

When I go to my My Account in the App I see In Balance an amount with big number, then I see Cash 0 $ and Bonus with the same amount than in big numbers. Then when I click My rewards it shows me again the same amount as Bonuses and another amount as Pending bonuses.

However, when I go to Poker it shows 0$ as my balance. Why is this thing showing me that kind of "bonus amount" that I can't then use anyway?

When you try to figure out all these balances, bonuses, bending bonuses, wagerings, gold coins, club points... uhh.... it\s like trying to run in a swamp!

Did you guys ever consider making all this simpler to understand? At least you could talk only about dollars and cents instead of points and gold coins. "You spend this much and you get rewarded back this much." And show all the Club levels with dollars and cents too. That alone would make this all a lot easier to understand. Or who knows, maybe the idea is NOT to understand.

 

[Tero]

another question, in the account you need to add something, how to confirm that i did my post i apologize for my english _)))))

I'm not sure what you are asking, but the only things that are needed add are your player names from different poker sites. I can see that you have already added your 888 poker and your Pokerstars player names to your Cardschat profile. If those are the only sites you play on then you are good to go.

 

[Leifhackman]

Why is there this "Winner spinner wheel"? Wouldn't it be much easier for both you and the players if you just automatically dropped a ticket every day instead of people having to spin the wheel that always gives them the same price every time?

 

[Leifhackman]

I wonder if it is an intentional feature but I would find it more handy if the App would not log me out so quickly? I have noticed that if I switch to another app just for a min I always have to login again when I switch back to the 888 poker app. From the security point of view, I do not see it a very likely situation that your device would get in wrong hands when you are in the middle of a poker game. Or, is there a setting for Apps where you can make settings for logging out? I'm using android phone.

Other things I would like to be different is that if you loose with all in and drop from the tournament you never have time to see what hand did your opponent have, not to mention if there are several all in and you would like to see what they had.

Also, in my opinion there is a little "dangerous" feature where the if you want to click "Fold" before your turn is, then when your turn comes the "Call" button appears exactly in the same place. So, if some one raises and you wanted to "fold" and are a tiny bit late with your finger, you are likely to hit "Call" when you wanted to hit "Fold" or "Call/Fold". Of course, you can be on the safe side if you learn a habit of never tapping any buttons before it is your turn.

Other than these, I think the app is great!