Official 888 Poker Support Thread

[Highfish]

Just got kicked out of all my tables and cant log-in again. Anyone else too?

 

[Highfish]

Site is totally down for me.

 

[Poker Orifice]

You need to contact to person who organized the ticket for you and explain your issue so they can sort it out for you.

Regards

I have... a few times. (Aaron Barone... abarone68).
He doesn't know what's going on.

Anyways, oddly enough, today my ticket is now active Two months later and it works the day after I posted about it on here... I was sure it was you who had it fixed up for me

 

[888Rep]

I have... a few times. (Aaron Barone... abarone68).
He doesn't know what's going on.

Anyways, oddly enough, today my ticket is now active Two months later and it works the day after I posted about it on here... I was sure it was you who had it fixed up for me

Good to hear!!

 

[SootedClubs]

Hi,

Wondering if anyone else has had the experience of Support not replying to e-mails (four so far), even a week later.
They don't even send the usual auto-reply.
Ta

 

[fa_max4]

Hi,

Wondering if anyone else has had the experience of Support not replying to e-mails (four so far), even a week later.
They don't even send the usual auto-reply.
Ta

Same here, no update for 2 weeks. Not really reassuring when you have issues with withdrawals.

 

[888Rep]

Same here, no update for 2 weeks. Not really reassuring when you have issues with withdrawals.

If you guys give your poker user name and details of your issues I will as for them to be rechecked for you
Thanks

 

[fa_max4]

If you guys give your poker user name and details of your issues I will as for them to be rechecked for you
Thanks

I had sent a private message already.. but okay.
My name on 888 is fa_max4.

I made a withdrawal 2 weeks ago, and i didn't get it. In the last few months i made a bunch of withdrawals to the same account and it always worked, exept for this time. I've checked with my bank and no transactions are coming in. I'm getting no luck getting any answers from the live chat. Can i get a update from anyone who deals with transactions?

 

[888Rep]

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[888Rep]

I had sent a private message already.. but okay.
My name on 888 is fa_max4.

I made a withdrawal 2 weeks ago, and i didn't get it. In the last few months i made a bunch of withdrawals to the same account and it always worked, exept for this time. I've checked with my bank and no transactions are coming in. I'm getting no luck getting any answers from the live chat. Can i get a update from anyone who deals with transactions?

Thanks

 

[Baldy86]

888 Poker tells me that they dont offer money games in my area . i am from germany

 

[888Rep]

Thanks

IT is going well and is still in the designated time frame.

Regards

 

[888Rep]

888 poker tells me that they dont offer money games in my area . i am from Germany

Poker user name please.

 

[Baldy86]

Poker user name please.

gimmedanuts

 

[Andyreas]

888 poker tells me that they dont offer money games in my area . i am from Germany

I had the same issue a while ago.

I manually downloaded the new software version and everything is fine again. (Looks like the auto-update didn't work as it should.)

 

[kellso85]

Same here, no update for 2 weeks. Not really reassuring when you have issues with withdrawals.

No contact from 888 from 2 weeks,they blocked my account when I tried to make withdrawal...
I think that something is getting wrong with this room...

 

[fa_max4]

No contact from 888 from 2 weeks,they blocked my account when I tried to make withdrawal...
I think that something is getting wrong with this room...

Yup, but the rep here is saying it’s going well… incredible. “Still in designated timeframe” yeah okay lol

 

[kellso85]

During these 3 weeks I talked to 3 consultants in the chat and each of them wrote that the support will contact me within 72 hours, but it never happened ...

 

[Grzegorz00pl]

Please - help- I would like to open account from Cardschat link but I cant. What to do to be You player

 

[888Rep]

View attachment 334764

Please - help- I would like to open account from Cardschat link but I cant. What to do to be You player

Some countries are not allowed to play due to their countries regulations.

Regards

 

[888Rep]

During these 3 weeks I talked to 3 consultants in the chat and each of them wrote that the support will contact me within 72 hours, but it never happened ...

Can you please give me your poker user name?

 

[Poker Orifice]

Hi 888 rep

My account name on 888 is rhinoryan89

I tried to participate in the grand adventures challenges.

The term for one of the challanges is 1c 2c cash win 3 hands to complete a challange.

Over the last 3 days i have won around 100 hands and nothing is getting credited to the Grand Adventures challanges.

I contacted live chat with the issue nd the raised it to relevant team and had to wait for email response.

The email told me the reason winning hands on cash are not being credited to grand adventures challenge is because they are crediting to the ultimate passport challange.

Also they advised me to do the other challanges which are more costly. When i compete challanges they should credit to both challanges.

So 888 are offering part of the promotion and withholding part of it and advising me to do the more expensive challanges.

I've been a member of 888poker since it was branded Pacific poker in very unimpressed with this response and resolution.

They basically told me they cannot do anything which i hope you can have re looked into.

I've attached image of sailors challenge live and expired without completing when the tasks have been done.

Ive attached images of ultimate passport challange complete which is 80 hands won on cash not crediting to both.

And unsatisfactory email response advising me to do more costly challenges and withholding other because you have to promotion running with conflicting terms which are stopping one from working.

Please have this looked into i want the ultimate passport challange removed so i can participate in grand adventures if possible not for both to work.

Thanks I advance Ryan Gleadow

Well this is discouraging.

I was wondering why I haven't had anything showing up in my account for completing challenges???????????

WTG 888... you got me to play.... even got me to BET (I normally NEVER bet on sports... this was my first time EVER betting on Sports on 888)... and so far, I see nothing at all that indicates I've completed any challenges
I was going to play 15 tournaments tomorrow (playing 1/2 my schedule just on 888) in hopes of completing the challenge but now I'm thinking "Why?"

What is going on with the 888 site? Is it just that not enough money is spent on Customer Support? Recently a friend of mine was invited to join the 888 Team. It had me pumped up thinking that perhaps I will play a bunch on there now... but it is discouraging to hear of other's experiences with customer support (I know what this is like as I've had some pretty terrible experiences in my 15years of playing online poker... it's always been the biggest sites that have been the most reliable BY FAR ie. pokerstars, partypoker,GGPoker... & tbh, even Fulltilt was awesome.). Is this the new norm for online poker? Cut back heavily on $$'s spent on Customer support?
And who is feeding the 'team' with ideas like 'increasing BLAST games... eliminating SnG's'. <<< this is terrible for the site imo.

 

[Grzegorz00pl]

Some countries are not allowed to play due to their countries regulations.

Regards

In my country there is no agree play pokerstars too and i am playing and ggpoker too and a lot of online casinos. I It impossible to write here - please advise me in a private messege
thank You

 

[pervitiiniperuna]

Is this best poker site? Whats is ur current welcome bonus?

 

[888Rep]

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