Official 888 Poker Support Thread

[888Rep]

Guys, nothing has changed. I'm still blocked, so it means you're stealing my money. 888, You are scammers!!!

I sent this over for you.

Regards

 

[Poker Orifice]

(Anydeux, Funkdoblest, CrunkPIMP, Shark230, Ldnscammer, wernercheese, gypro44, -Radan-, 888goddess, SeynorAces, adadasd123, Jaokley, vilday123 )

Are these ^ some of the players who you suspect of being cheaters/bots, etc. ?

 

[Poker Orifice]

(Anydeux, Funkdoblest, CrunkPIMP, Shark230, Ldnscammer, wernercheese, gypro44, -Radan-, 888goddess, SeynorAces, adadasd123, Jaokley, vilday123 )

Are these the players who played there with you? Or are they some of the ones you think might be involved in suspicious activity?

fwiw, I just checked these tables (10nl SNAP & 25nl SNAP... I play on them occasionally as well) & one of these players was on the table... sitting with 60bb's & seemed like a rookie.
Most of the names on that list look to be regulars playing on multiple sites. (ie. CrunkPIMP began on Stars in 2007)

 

[Peteski84]

Info please.
I received an email from 888 about a ticket I received for reading south. I was asked to fill in a form asking for ID and sign it. I was suspicious so I asked if they were really from 888 and if they could prove it.
I received a phone call from them and they had plenty of information on my account to prove themselves as legit and even gave me a $22 ticket.
I am intending on filling out the application/form tomorrow as it seems legit.
Anyone know about this?

 

[Poker Orifice]

The recent software update seems to be getting hung up on my computer... and I'm not sure why?? This happened about a week ago.

I tried un-installing the software and then re-installed and I was able to get on to the site and played a bunch of hands. And then played again the following day with no problems at all.

Today it did the same thing again... stated there was a new update that I had to do, and after I did it I got this message again.

Error details: 0x000d8cc9 Unable to extract resources

 

[Like2Play2]

Same here, I keep on getting all these ERROR #
Even though I can Log-in, I cannot Register to CC tourneys or use my free tickets
And when in Casino, it keeps on malfunctioning with different Error#s

 

[Poker Orifice]

Same here, I keep on getting all these ERROR #
Even though I can Log-in, I cannot Register to CC tourneys or use my free tickets
And when in Casino, it keeps on malfunctioning with different Error#s

It only happens for me after attempting to install 'newer version of software download'. But after I un-install and re-install it works again... for a couple days and then it happens again.

 

[Sunz of Beaches]

I was unable to late register for the 25k whirlpool freeroll from my phone due to the software problems that are still ongoing.

 

[Rory59]

Whoa! On the verge of getting eliminated right at pay jump for 150 in the $25K Whirlpool……It all cuts out and says cancelled, your account credited with $93! Feel bad for the guys in the top 10’ they got the shaft

 

[Goggelheimer]

The last update is a whole mess.
If you can login at 888 poker, there is very often an OOOps page on tournaments, Cashgames, Sanp games tables.
An absolute backstep in usability.

 

[Poker Orifice]

Whoa! On the verge of getting eliminated right at pay jump for 150 in the $25K Whirlpool……It all cuts out and says cancelled, your account credited with $93! Feel bad for the guys in the top 10’ they got the shaft

Wouldn't it have been an ICM chip chop? And if so, wouldn't it be advantageous to the Top 10 players due to the structure of that tournament being so ridiculous fast UBER EXTRA HYPER-TURBO? OR... did everyone get the same amount?
Crazy that the software updates(?) seem to keep making the site less stable.

 

[888Rep]

Over the past few days, we’ve experienced technical issues that caused lobbies to slow down or become temporarily unavailable during peak times. We understand how frustrating this can be and sincerely apologize for the inconvenience.

Our tech teams are fully committed to resolving the issue and have already made progress—it's now being detected and addressed much more quickly.

Most importantly, this issue does not affect players who are already seated—there is no risk of being seated out or disconnected from your game if it reoccurs.

We truly appreciate your patience and are working hard to fully resolve the problem as quickly as possible.



Thanks

 

[mr.fers_one]

Is there any chance that 888 will return to Belarus??? I loved your mystery bounty games so much)))

 

[twentytw0]

when will you return my money from the closed account???
I already sent you the documents, should i send them again?
It's been almost a year since I've been
waiting for my money! What kind of chaos is this?

 

[twentytw0]

Over the past few days, we’ve experienced technical issues that caused lobbies to slow down or become temporarily unavailable during peak times. We understand how frustrating this can be and sincerely apologize for the inconvenience.

Our tech teams are fully committed to resolving the issue and have already made progress—it's now being detected and addressed much more quickly.

Most importantly, this issue does not affect players who are already seated—there is no risk of being seated out or disconnected from your game if it reoccurs.

We truly appreciate your patience and are working hard to fully resolve the problem as quickly as possible.



Thanks

contact me by mail and return the money
i wrote to all your 5 addresses support

 

[888Rep]

Hello from 888poker,

888poker Heats Up June with Summer Sale Week!

From June 9–15, enjoy up to 50% off tournament buy-ins—same huge prize pools, half the price.

Play discounted Mystery Bounties and PKOs, including the $100K Main Event — available for just $55!

Don’t miss your shot to score big this summer, only at 888poker.

Click here for more information.

https://www.888poker.com/magazine/su...-half-off-2025

 

[888Rep]

when will you return my money from the closed account???
I already sent you the documents, should i send them again?
It's been almost a year since I've been
waiting for my money! What kind of chaos is this?

You need to give me your poker user name?

 

[Nemamiah]

Hi, good evening 888Rep, I'm having trouble verifying my account. I was able to verify my identification but none of the attempts to verify my address are working. I used bank statement both in portuguese (in the first try) and in english (for this second try) and non seemed to work. Could you help me? My username is nemamiah16

 

[Margo17]

Hi, good evening 888Rep, I'm having trouble verifying my account. I was able to verify my identification but none of the attempts to verify my address are working. I used bank statement both in portuguese (in the first try) and in english (for this second try) and non seemed to work. Could you help me? My username is nemamiah16

View attachment 386809

I have the same problem, I spoke to an agent on live chat, they asked me to take a selfie with my document, I sent it, however, it left the chat and I can't log in anymore... it's horrible, 888 needs to improve support urgently, it takes a lot of work to verify an account, it's very stressful and frustrating!!!

 

[888Rep]

I have the same problem, I spoke to an agent on live chat, they asked me to take a selfie with my document, I sent it, however, it left the chat and I can't log in anymore... it's horrible, 888 needs to improve support urgently, it takes a lot of work to verify an account, it's very stressful and frustrating!!!

If you don't post your poker user name I have no means to ID you.

Regards

 

[888Rep]

Hi, good evening 888Rep, I'm having trouble verifying my account. I was able to verify my identification but none of the attempts to verify my address are working. I used bank statement both in portuguese (in the first try) and in english (for this second try) and non seemed to work. Could you help me? My username is nemamiah16

View attachment 386809

Sent over for you.

Regards

 

[Sandman6973]

my account's been disabled randomly, seemingly to prevent me from withdrawing my money or something... It says it is temporary and that an email has been sent to me... I've received 0 emails from them. Sent multiple emails to them but I don't expect to hear back. Is there actually anything I can do here or is my account and buy in gone now? User is "Sandman6973"

 

[Margo17]

If you don't post your poker user name I have no means to ID you.

Regards

margat9

 

[Highfish]

Am I the only one who never had a problem with 888?

 

[Noodeloo]

Hi 888 poker support - Ive been having issues regarding rakeback and have had an ongoing complaint unanswered in over 6 months . Can you please see what you can do to help me here ? account : noodeloo complant/escalation ref dated august 2024 : 240819-001399. ive been told multiple time by agents that the matter is being resolved but they still wont answer my questions. Why are the promotions seemingly broken for me - the auto generate system doesnt seem to apply to my account unless i play HIGH stakes with buy ins of over $55. The early bird promotion gets applied randomly to my account and other offers like play blasts and get rakeback dont seem to be paid to me despite requesting it in chat with agents and trying to complain about it. I dont understand why there isnt anywhere i can email so i can have an email chain of communication because everything in chat seems to get forgotten about and dusted under the carpet- i keep going in endless circles with it. Thankyou for looking into it .

Please dont give me the stock answers they do (customer service agents) saying if you didnt receive an email you are not elligible becuase it doesnt explain why i havent got one ?WHY - why do 888 make it so difficuilt to get the rakeback they advertise? Thats what id like to know. thanks again