Official 888 Poker Support Thread

[vic75]

Is this promotion only for certain country's. I won with AJ suited playing .02/.05 snap poker went all in pre flop and no ticket I sent an email with screenshot to support and couldn't get a solution.

 

[colbear]

casino robbed me

was playing a few blast tourneys and 1 cent slot game killng time waiting for a tourney and all of a sudden my bankroll wa gone I was playing auto spins 15 cent a round and all of a sudden I looked and my bankroll was almost gone looked at my history and it changed my bet to $150 dollars then 15 dollars the 7.50 all by itself .It is fk'd up they better do something about it

 

[colbear]

just messed up

was playing a few blast tourneys and 1 cent slot game killng time waiting for a tourney and all of a sudden my bankroll wa gone I was playing auto spins 15 cent a round and all of a sudden I looked and my bankroll was almost gone looked at my history and it changed my bet to $150 dollars then 15 dollars the 7.50 all by itself .It is fk'd up they better do something about it

so messed up I never played side games for 15 years and just started messing with them a few weeks ago

I looked it up in my history and it says view details and screenshot shows I bet 15 cents but history says I bet 150 dollars

 

[alienat3d]

Winning 72 was a hilarious mission indeed. I wonder if somebody of you guys have made it? Me not. I'm not that reckless hahaha. But 888 well played making cash micro limits freaking out with that stuff, many people went crazy these days trying to get a ticket. A lot of profit for the regs lol.

 

[iriska]

When registering for 888 I made a typo (Iryna - Irina), now I can not pass the verification?

 

[888Rep]

Hello,
From May 11-22, we’ll be holding our next live event -- the 888Live Festival Barcelona at Gran Casino de Barcelona.
Among the more than dozen events are a €220 buy-in, €100,000 GTD Opening Event; an €1,100 buy-in, €500,000 guaranteed Main Event; and a €2,200 buy-in High Roller.
Some big names confirmed to attend the festival are Cate Hall- female player of the year GPI, Michael “The Grinder” Mizrachi, and Will “Nine High Like a Boss” Kassouf.
They will be joined by 888poker Ambassadors including Bruno “Foster” Politano, Kara Scott, Dominik Nitsche, Bruno Kawauti, Nicolau Vila lobos, Sofia Lovgren and Natalie Hof.
We hope players will be busy playing the third-ever 888Live Festival, but in case you find yourself either on the rail or simply looking for something else to do-
we’ve put together five awesome things to do in Barcelona during that time.
For more information Click Here.

 

[888Rep]

When registering for 888 I made a typo (Iryna - Irina), now I can not pass the verification?

Can you please give me your poker user name and email address and I ask support to contact you and get this sorted out.
Thanks
You can pm them to me.

 

[888Rep]

Is this promotion only for certain country's. I won with AJ suited playing .02/.05 snap poker went all in pre flop and no ticket I sent an email with screenshot to support and couldn't get a solution.

It takes up to 72 hours for a response from support but please give them a quick phone call and they will be able to look into your account for you.
Thanks

 

[888Rep]

was playing a few blast tourneys and 1 cent slot game killng time waiting for a tourney and all of a sudden my bankroll wa gone I was playing auto spins 15 cent a round and all of a sudden I looked and my bankroll was almost gone looked at my history and it changed my bet to $150 dollars then 15 dollars the 7.50 all by itself .It is fk'd up they better do something about it

so messed up I never played side games for 15 years and just started messing with them a few weeks ago

I looked it up in my history and it says view details and screenshot shows I bet 15 cents but history says I bet 150 dollars

Please email [email protected] and they will check this out for you guys.
Thanks

 

[lulu pk]

Date
Hand of the day
27-MAR 72
28-MAR KK
29-MAR AJ of the same suit
30-MAR QJ of the same suit
31-MAR JJ
01-APR 89 of the same suit

You forget the 26 Mar 88

 

[lulu pk]

You forget the 26 Mar 88

It's obv that many of us played on 26 Mars the 88 hand and we did not get the ticket for that.
I find that unfair.

 

[iriska]

Can you please give me your poker user name and email address and I ask support to contact you and get this sorted out.
Thanks
You can pm them to me.

Thanks for the help. Sent in a private message.

 

[888Rep]

Thanks for the help. Sent in a private message.

I have sent this over and asked support to contact you.

 

[888Rep]

You forget the 26 Mar 88

Please give support a quick phone call and they will advise you.
The phone numbers can be found in the casdiers dropdown list.
Thanks

 

[888Rep]

It's obv that many of us played on 26 Mars the 88 hand and we did not get the ticket for that.
I find that unfair.

Terms and Conditions
1. All 888poker terms & conditions apply.
2. All Tournament Ticket terms & conditions apply.
3. Offer is valid between 26/3/2017 and 1/4/2017.
4. Offer valid for depositors only.
5. Players are required to win ‘Hand of the Day’ in real money cash games.
6. ‘Hand of the Day’ refers to the starting hands dealt to players at the start of each hand.
7. ‘Win a Hand’ is considered to be when a single player wins a round, if it is split with another player or if is won with a side pot.
8. Days are counted from 00:00 GMT to 23:59 GMT.
9. Players will receive an email and/or a pop up message in the 888poker lobby notifying them once the ‘Hand of the Day’ challenge has been completed. $4,000 Grand All in Tournament tickets will be granted instantly.
10. All tickets to the $4,000 Grand All in Tournament are valid until 3/4/2017.
11. Players can win a maximum 1 $4,000 Grand All in Tournament ticket per day and 7 tickets in total between 26/3/2017 and 1/4/2017.
12. This offer is valid only for the recipient of this email and cannot be transferred.
13. The Promotion offer only applies for one account per household per computer terminal.

 

[doom]

hm are there club freerolls today in loby?

 

[doom]

ups i got them

 

[Brandlad]

Why have you changed the structure of Level tourneys like Level 20, 30, 40 etc. The tourneys has become Turbo and Super turbo in nature with ante from start and increased in players from 5000 to 7500? Level 20 has become snap in nature?? Is It temporary or permanent? My ID Brandlad.

 

[Muzyka1996]

withdraw on neteller wait from72 hours . Take into consideration weekends (Saturday and Sunday) when withdrawal money ?

 

[888Rep]

withdraw on neteller wait from72 hours . Take into consideration weekends (Saturday and Sunday) when withdrawal money ?

https://888-external-en.custhelp.com/app/answers/detail/a_id/3524/p/4
https://888-external-en.custhelp.com/app/home/p/4/

 

[colbear]

Please email [email protected] and they will check this out for you guys.
Thanks

So this is their response which is complete bs.
I checked again and it is a number of steps to change your bet so I could not of done it by accident or without knowing it so if you play at 888 poker I would suggest stay away from their casino games because there is a problem with them and they are not willing to look into it . I will decide whether I'm willing to take a chance that the poker room doesn't screw up too or to close my account . I am undecided at this time

Thank you for contacting us.

So not only is he saying I didn't realize it once but he's saying It happened 3 times without my knowledge . as I am the only one who ha access to this account and I was indeed the one playing at the time I think I would know if I changed the settings . So since there was a recent update and it has glitches in it with the poker room pop ups showing up about wins the next day . and info showing up much later than it actually should I am assuming there is a software glitch in the casino too so be careful
I am sorry to hear of the issue you have reported. I have just reviewed your account and I am seeing that the bet amount changed on your end from $0.15 to $150 then was reduced again to $15. The funds were subsequently reduced again to $0.75 then $0.15. Please note that there is no way that these amount could have changed by itself. Also, if it was a case where the auto spins were activated with a certain amount, the amounts would not change automatically without interference on your end to have them changed. The system is not designed to automatically change bet amounts on auto spin when the bankroll falls below the selected amount.

Martin, the bet amounts can only be changed on your end manually by someone logged in on the account. It can not be changed by any settings, automatically or on our end. I am not sure what transpired and unfortunately, we would not be able to reimburse you.

Should you have any further questions or concerns, please do not hesitate to contact us Martin.

Kind regards,

Clinton D.
Member Support Representative

 

[colbear]

closing account

could you tell me what currency they will send my wire transfer in as apparently my financial institution uses a different swift code for different currencies then it asks for Iban account number as I bank in Canada not a European country do I just use my regular account number
Thanks Martin

 

[colbear]

also if there is no issue with software why is it when I go into history and look up this wager when I click on view details it brings up the game on screen and shows the 15cent bet that I actually made

 

[doom]

any links to new info on clubs freeroll how many times in month, week structure?

 

[kapobar]

also if there is no issue with software why is it when I go into history and look up this wager when I click on view details it brings up the game on screen and shows the 15cent bet that I actually made

I had problem in slot Millionaire geniue.When i opened game sudenly start to spin without i touch anything,than i close page because was imposiblle to stop.After half hour i enter and see i lost almost 8$ ,2 time spined with 3,75 .Support say that didnt find any tehnical problem but they give me 5$ bonus for that.
When i try again this game i find that she not work properly.