Official Replay Poker Support Thread

CNXRegie · Sep 8, 2025

Hi, I tried to join some cash game just awhile ago and it redirected to casino.org. I'm using the App and a notice pops-up stating Replay Poker will be played at casino.org. The site is a prohibited site from where I am, The Philippines.

Is there a way for Replay Poker to continue hosting the game at current site? Or is this inevitable?

ReplayKristine · Sep 10, 2025

Sunz of Beaches said:
After a bit more than a year checking out replay i can confidentiality say that its by far the worst poker room i have ever played on.

Just now i tried to late reg for the monthly and despite having the lobby open already for minutes it wont let me (it says it did! But no!) and i had to reload everything all over again but was obv not registered and registration closed.

Poor interface, no updates and upgrades, still no custom betting buttons, almost non-playable mobile client with no warning notification when its my turn, no real sound settings, logout for no reason all the time, forever loading screen of the league lobbys, bug after bug...

Hi @Sunz of Beaches,

Thanks for checking out Replay and for bringing up the things we can improve on. These have been relayed to the rest of the Team as always, and sorry for the issues.

ReplayKristine · Sep 10, 2025

roberto51 said:
Hello. I have been a Replay user since Feb. 2024 (robby5151). I applied for the CardsChat Special 21st Anniversary Freerolls. I received information from Marcwantstowin that my Replay account was not found. I am a CC member (roberto51).

Hi @roberto51,

Are you still having issues getting into your roberto51 account? If you do, can you please let me know and I will send you a message via email. You can also write to me at [email protected].

ReplayKristine · Sep 10, 2025

theoxy said:
And i have the same problem , please check and what can i do? username -> theoxylv . Also i cant register any tournament , because my acc is not active . I not played some years in this room , some days ago try to play some tournament , but cant register . Everything is confirmed .

Hi @theoxy,

It looks like your account got locked out for inactivity, but I went ahead and lifted the lock. You should be able to access your account and join tables. If you want a new password, please send a message to [email protected].

ReplayKristine · Sep 10, 2025

dallam said:
Hello,

Can you check me if Replay Poker is available in Hungary? Did not see it's regulated, but it shows me the site is not available.

Hi @dallam,

There are still a few players from Hungary who are able to access Replay as of today, but I see how the numbers have decreased. Websites with casino words and phrases are restricted in some countries. Can you please try to login here? http://www.replaygaming.com/

ReplayKristine · Sep 10, 2025

CNXRegie said:
Hi, I tried to join some cash game just awhile ago and it redirected to casino.org. I'm using the app and a notice pops-up stating Replay Poker will be played at casino.org. The site is a prohibited site from where I am, The Philippines.

Is there a way for Replay Poker to continue hosting the game at current site? Or is this inevitable?View attachment 392087 View attachment 392088 View attachment 392089

Hi @CNXRegie,

Please try to login here: http://www.replaygaming.com/

Some countries are restricting websites with casino word/phrases in the URL. Your Replay login should work.

CNXRegie · Sep 10, 2025

ReplayKristine said:
Hi @CNXRegie,

Please try to login here: http://www.replaygaming.com/

Some countries are restricting websites with casino word/phrases in the URL. Your Replay login should work.

It works with that site. Some links in Replay originating from CardsChat, such as the leaderboard, which has the casino.org domain, were blocked. Thank you!

GarotoMaroto · Sep 11, 2025

My nickname is

KingOfPirates

But the Cardschat can't find me to put me inside the league, may I get some help?

Now my nickname is GarotoMaroto (just changed 11-09-2025 14:05 BR)

ReplayKristine · Sep 11, 2025

GarotoMaroto said:
My nickname is

KingOfPirates
But the Cardschat can't find me to put me inside the league, may I get some help?

Now my nickname is GarotoMaroto (just changed 11-09-2025 14:05 BR)

Hi @GarotoMaroto,

I was able to locate your account which is open and active. If you're still having issues logging in, or you want a new password, please respond to the email message I sent you.

TeUnit · Sep 11, 2025

It would be great if we could get synchronized breaks in all tournaments at the same time, 55 minutes after the hour.

Fallenglory · Sep 12, 2025

Hi Replay support,

Not sure you can find the cause of this one, but in todays tournament the client logged out by itself. Making me lose the hand I was in.

The hand replayer, it replays in realtime. Imagine having multiple tables open and having to review a hand like this.

Preferred seat. When switching tables it puts you in a random spot, so I have to 'find' myself again.

Time bank. Having a minute of extra thinking time for difficult spots would be nice. Maybe speed up the regular timer to compensate, so it doesn't slow down the game to much.

hands on showdown, on showdown the hands disappear way to quickly. If there are multiple villains involved the cards are gone in an instant, making me have to use the replay tool.

That said I do like the rules explained on the different games. Games I never understood on Pokerstars I know understand.

billibooo · Sep 12, 2025

dallam said:
Hello,

Can you check me if Replay Poker is available in Hungary? Did not see it's regulated, but it shows me the site is not available.

Sorry Kristine to interrupt BUT ARE YOU COMING BACK <3 <3 I am pretty sure it still works <3 try > Replaygaming.com IF does not work for you <3 We missed you so much in league Jani <3

woohoo! And thanks again for all you do Kristine <3

And one small side note, this is not a poker client like PS or GG, it is a site set up to help people who are curious about poker see if it fits <3

We are all poker players from the other sites, and we need to remember that this is where we are hosted to play, so we can all play together. We are Grateful Kristine <3 just sometimes wish it was like on our favourite sites. No disrespect to you or replay <3 Hugs and another woohoo Jani is coming back!!! lol

ReplayKristine · Sep 15, 2025

TeUnit said:
It would be great if we could get synchronized breaks in all tournaments at the same time, 55 minutes after the hour.

Hi @TeUnit,

Thanks for your suggestion. The breaks are tied to blind level duration. At Replay, the break cannot start during a blind level.

ReplayKristine · Sep 15, 2025

Fallenglory said:
Hi Replay support,

Not sure you can find the cause of this one, but in todays tournament the client logged out by itself. Making me lose the hand I was in.

The hand replayer, it replays in realtime. Imagine having multiple tables open and having to review a hand like this.

Preferred seat. When switching tables it puts you in a random spot, so I have to 'find' myself again.

Time bank. Having a minute of extra thinking time for difficult spots would be nice. Maybe speed up the regular timer to compensate, so it doesn't slow down the game to much.

Hands on showdown, on showdown the hands disappear way to quickly. If there are multiple villains involved the cards are gone in an instant, making me have to use the replay tool.

That said I do like the rules explained on the different games. Games I never understood on Pokerstars I know understand.

Hi @Fallenglory,

I can look up the tournament you had issues with. You can respond here or you can send me a message at [email protected].

Can you please be more specific on the issue with the hand replayer? There's a lot to improve on it, but I want to make sure I log your feedback properly, so if you can explain more, I'd appreciate it.

I logged your suggestion about having a preferred seat, time bank and additional time to view hands during showdown. We always love getting suggestions and feedback, so if you come up with anything else just let us know!

ReplayKristine · Sep 15, 2025

billibooo said:
Sorry Kristine to interrupt BUT ARE YOU COMING BACK <3 <3 I am pretty sure it still works <3 try > Replaygaming.com IF does not work for you <3 We missed you so much in league Jani <3

woohoo! And thanks again for all you do Kristine <3

And one small side note, this is not a poker client like PS or GG, it is a site set up to help people who are curious about poker see if it fits <3

We are all poker players from the other sites, and we need to remember that this is where we are hosted to play, so we can all play together. We are Grateful Kristine <3 just sometimes wish it was like on our favourite sites. No disrespect to you or replay <3 Hugs and another woohoo Jani is coming back!!! lol

Thank you so much, @billibooo, I appreciate you! ❤️

Chebchoub · Sep 15, 2025

Good evening, is something wrong with Replaypoker?
I can't log in to my Replaypoker account. I've changed my password several times, and I've also cleared and cleaned the navigator and changed the app, but the issue persists. Please help.

Fallenglory · Sep 16, 2025

ReplayKristine said:
Hi @Fallenglory,

I can look up the tournament you had issues with. You can respond here or you can send me a message at [email protected].

Can you please be more specific on the issue with the hand replayer? There's a lot to improve on it, but I want to make sure I log your feedback properly, so if you can explain more, I'd appreciate it.

I logged your suggestion about having a preferred seat, time bank and additional time to view hands during showdown. We always love getting suggestions and feedback, so if you come up with anything else just let us know!

Thanks for replying and taking my suggestions to heart Kristine. I'll need to check for the tournament when I have my laptop again.

About the replay function. It now fully replays the hand, including thinking time. It would be much better if it either does all the actions right away or if there's a button to skip through the actions in the hand.

Another option would be seperate hand replayer like on GGpoker where you can see all the action of a previous hand in a single picture like this.

Thanks again and all the best.

Chebchoub · Sep 16, 2025

Chebchoub said:
Good evening, is something wrong with Replaypoker?
I can't log in to my Replaypoker account. I've changed my password several times, and I've also cleared and cleaned the navigator and changed the app, but the issue persists. Please help.

I still can't log in to my Replaypoker account. Is there something wrong with Replaypoker or with Moroccan players? Please help.

Chebchoub · Sep 16, 2025

I don't know what's happening. I did it as if I wanted to reopen a new account with the same email, and the funny thing is that my old account was opened without the usual registration steps. Anyway, I hope that the same problem doesn't happen again.

Chebchoub · Sep 16, 2025

Thanks Christy for the help, it's fixed.

ReplayKristine · Sep 16, 2025

Fallenglory said:
Thanks for replying and taking my suggestions to heart Kristine. I'll need to check for the tournament when I have my laptop again.

About the replay function. It now fully replays the hand, including thinking time. It would be much better if it either does all the actions right away or if there's a button to skip through the actions in the hand.

Another option would be seperate hand replayer like on GGpoker where you can see all the action of a previous hand in a single picture like this.

View attachment 392822

Thanks again and all the best.

Hi @Fallenglory,

Thanks for the specifics. I relayed the information to our Team to let them know that feature improvements for our hand replayer are requested by more players. Have a great day!

ReplayKristine · Sep 16, 2025

Chebchoub said:
Thanks Christy for the help, it's fixed.

Hi @Chebchoub!

I'm glad to hear that you're able to log back in!

Chebchoub · Sep 16, 2025

ReplayKristine said:
Hi @Chebchoub!

I'm glad to hear that you're able to log back in!

Yes indeed, thank you very much.😍😍😍

hilary antonik filho · Sep 22, 2025

Today, September 22, 2025, I was playing CardsChat's Free Platinum game and was suddenly removed from the table and taken back to the beginning.
When I tried to log in again, I couldn't. The message that appeared was that my login email was incorrect.
I only have this email.
It has remained the same since I registered.
What happened?
I don't know. I contacted support and am waiting for a response.
My question: has anyone else experienced this same problem?

MK_ · Sep 22, 2025

I haven't had that problem.... many other problems with Replay but not that one,