Official Replay Poker Support Thread

[ReplayKristine]

Today, September 22, 2025, I was playing CardsChat's Free Platinum game and was suddenly removed from the table and taken back to the beginning.
When I tried to log in again, I couldn't. The message that appeared was that my login email was incorrect.
I only have this email.
It has remained the same since I registered.
What happened?
I don't know. I contacted support and am waiting for a response.
My question: has anyone else experienced this same problem?

Hi @hilary antonik filho,

Was this issue resolved? If not, can you please provide your Replay username? You can always write to [email protected] for more immediate response.

 

[Gutshot Gus]

Can I gift some of my chips to a friend?
I have seen where to buy them for a friend, but I would like to gift a friend some of my chips.

 

[ReplayKristine]

Can I gift some of my chips to a friend?
I have seen where to buy them for a friend, but I would like to gift a friend some of my chips.

Hi @Gutshot Gus,

That's a great question. There's no option to gift or transfer your chips to a friend, but you can buy chips for another player. You can click HERE for more information.

 

[ReplayKristine]

Hi Everyone!

Replay will have a scheduled site maintenance on October 21, 2025, which will require downtime. A pop up will appear on the site this coming Friday, October 17th.

• Tournaments will be cancelled starting at 2:00 AM ET
• The site will go into maintenance mode at 4:00 AM ET
• Expected duration: 2-3 hours

 

[villa1306]

Hello greetings, sorry, I registered yesterday and I still haven't received the verification email. Could you help me?

 

[ReplayKristine]

Hello greetings, sorry, I registered yesterday and I still haven't received the verification email. Could you help me?

Hi @villa1306,

I was able to locate your villa1306 account and I manually activated it from our end. You should be able to login now and play at the tables. If you're not seeing our emails in your inbox, please check your Spam, as well as your Promotions and Social tabs if you're using gmail.

 

[villa1306]

Ok, thank you very much, I'll try and see.

 

[ratbat615]

cards chat should invest most of the big money tournaments in replay poker because 888 poker is messing up I can't login in because of local regulations. so, all that money on the site is gone. after 3 years of playing on the site. this is crazy.

 

[bullkk]

It's true that there are too many platinum freeroll participants now.

 

[Tammy]

Hey guys - I checked in with Replay regarding our Community game today. There is indeed a sitewide issue with lag and server disconnects. Please be patient while their tech team fixes the issues.

In the meantime our Platinum Community Game will be officially cancelled.

 

[finaltable1]

Thanks for info!

 

[bablovod]

However, it continues

 

[bablovod]

Can the league be canceled?

 

[Martin]

However, it continues

Everything appears to be working now Vlad.

 

[strokin07]

Everything appears to be working now Vlad.

Hello Martin.. Everything works, I just went into Replay and checked all the functions. 🙌

 

[Sunz of Beaches]

Looks like the lobby has been improved and there is basically no more waiting time when opening a league which is very nice. A very good change, lets hope there will be more improvements soon.

 

[BigDice75]

Can someone explain this to me?

I want to share something that happened to me today in the Daily CardsChat Community Freeroll. I arrived just in time to register a couple of minutes before registration closed and went to the bathroom. When I came back, 4 or 5 minutes later, I found out I'd been eliminated from the tournament. How is that possible if the tournament had just started and I had almost all the chips?

 

[MK_]

Can someone explain this to me?

I want to share something that happened to me today in the Daily CardsChat Community Freeroll. I arrived just in time to register a couple of minutes before registration closed and went to the bathroom. When I came back, 4 or 5 minutes later, I found out I'd been eliminated from the tournament. How is that possible if the tournament had just started and I had almost all the chips?

View attachment 398608

Update:
We're going to open registration for Community Games six hours before start, and remove sitouts after two levels (so 18 minutes in). We'll evaluate to see if this has an impact and solves the issue. Let me know here anything that you notice.

https://www.casino.us/cardschat/cardschat-freerolls-31/too-many-sit-outs-should-community-551224/

 

[Sunz of Beaches]

@ReplayKristine

Maybe u remember my suggestion with notification sound on mobile when its our turn.

Some weeks ago i played an omaha community tournament and suddenly there was a notification on my turn. It was on mobile. I was already excited u guys finally made some unexpected upgrade but then in the following games that notification was suddenly no more there. so my questions are:

- is there only a notification in omaha games?
- if so, why not in all formats?
- why was it removed again?
- could u guys please finally make sure there is a sound notification on mobile when its our turn? Its really a very basic feature.

Thanks

 

[Poker_Mike]

Can someone explain this to me?

I want to share something that happened to me today in the Daily CardsChat Community Freeroll. I arrived just in time to register a couple of minutes before registration closed and went to the bathroom. When I came back, 4 or 5 minutes later, I found out I'd been eliminated from the tournament. How is that possible if the tournament had just started and I had almost all the chips?

View attachment 398608

Clearly - if you were a better poker player then this wouldn't happen to you!

But - this has also happened to me - so I am glad you caught a screenshot of your event.

In my case I sat just three minutes after the hour to my "No prize this time."

 

[ReplayKristine]

@ReplayKristine

Maybe u remember my suggestion with notification sound on mobile when its our turn.

Some weeks ago i played an omaha community tournament and suddenly there was a notification on my turn. It was on mobile. I was already excited u guys finally made some unexpected upgrade but then in the following games that notification was suddenly no more there. so my questions are:

- is there only a notification in omaha games?
- if so, why not in all formats?
- why was it removed again?
- could u guys please finally make sure there is a sound notification on mobile when its our turn? Its really a very basic feature.

Thanks

Hi @Sunz of Beaches,

I checked with our Tech Team, and there was no release to have notification sound on mobile. They were doing updates, so the notification you experienced might have been some kind of test because they didn't send out a memo of launching that feature. Sorry about that.

I am letting them know again, that this feature is something more players are asking for.

 

[Sunz of Beaches]

Hi @Sunz of Beaches,

I checked with our Tech Team, and there was no release to have notification sound on mobile. They were doing updates, so the notification you experienced might have been some kind of test because they didn't send out a memo of launching that feature. Sorry about that.

I am letting them know again, that this feature is something more players are asking for.

Now there is not even a notification anymore on pc when its my turn. At least not in todays game.

Why downgrading something that was perfectly fine? The goal from my review was to bring notification on turn also to mobile and not that u guys now delete this important sound on the pc version 😅

Please:

- bring back notification on turn on pc version

- release a mobile version with notification on turn.

Feature could not be more basic 😅

Thanks👍

 

[ReplayKristine]

Now there is not even a notification anymore on pc when its my turn. At least not in todays game.

Why downgrading something that was perfectly fine? The goal from my review was to bring notification on turn also to mobile and not that u guys now delete this important sound on the pc version 😅

Please:

- bring back notification on turn on pc version

- release a mobile version with notification on turn.

Feature could not be more basic 😅

Thanks👍

Hi @Sunz of Beaches,

Are you still having issues with not being notified when playing on PC?

 

[Sunz of Beaches]

Hi @Sunz of Beaches,

Are you still having issues with not being notified when playing on PC?

Hi Christine.

Its completely random. Mostly the notification is there but sometimes not.

Really wish there were more settings. Like for example change table and felt colour or advanced sound settings (to turn off chip and card shuffeling for example).

Thanks.

 

[ReplayKristine]

Hi Christine.

Its completely random. Mostly the notification is there but sometimes not.

Really wish there were more settings. Like for example change table and felt colour or advanced sound settings (to turn off chip and card shuffeling for example).

Thanks.

Hi @Sunz of Beaches,

I agree that the notifications will be really helpful. I nudged that Team that this is something requested by more players. 🙏