Pokerstars Customer Service

K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
A problem gambler wouldn't give a toss or pay any attention to patterns or losses. The problem gambler would continue to play. Make irrational betting decions and sizes. They chase their losses and make irregular and spontaneous deposits that are flagged by the AI employed by all regulated casinos and poker rooms. Alot of casinos and poker rooms have been caught out and fined millions for not enforcing this. Most of them part of the Flutter Entertainment group. So if I am a problem gambler as you both suggest. Then pokerstars are complicit in taking advantage of me would they not? Which is a serious breach of UKGC regulation. . So thanks for steering the conversation in this direction again. Where they should have protected their customers they continued to take advantage of their addiction and fleeced them. And no problem gamblers don't approach customer service about specific patterns or irregularities. It undermines their fundamentals of chasing their losses.

Also an extension of a problem gambler falls into mental health category. These gamble not through addiction but loss of self control due to mainly cognitive mental stress and trauma. They are someone who typically does drink or do Drugs. They may have PTSD, depressing or other similar disorders. Where again they 100% would not take the time out to request data on hand analysis. It would even enter their mind.

So continue all like between the two of you to attempt to label me as a problem gambler. Or someone with an agenda etc. Its laughable really and honestly is because their is nothing absolutely nothing constructive in your feedback and comments.
 
Last edited:
Sunz of Beaches

Sunz of Beaches

Whot a Donk
Platinum Level
Joined
Oct 26, 2019
Total posts
5,540
Awards
2
Chips
2,286
I strongly agree with this. Telling support, that "some definitely seems off", is basically the same as saying, that you are bothered by your gambling losses. So it is in fact a little surpricing and potentially even a mistake, that OP was not put on a mandatory cool-down period as part of their responsible gambling policy.
Yes exactly, very bothered. Looks like they were a bit loose this time with their gambling policy and Op was basically lucky he didnt loose temporary access to his account.
 
R

Ruinkind

Enthusiast
Silver Level
Joined
Sep 22, 2025
Total posts
34
CA
Chips
73
So what your saying is. If you question the validity in any form of online gambling. Then we should automatically assume someone is a problem gambler or even potentially bothered about maybe being defrauded and you should just accept it?
Sorry but that is absolutely ludicrous to even think that?
Its a multi trillion dollar industry where the host makes money and there is the ability for the client to make money too. But to suggest your not allowed to question anything is absurd! And if this is your mindset then more fool you. With a mindset like that your prone to he rolled over in life.
Again, you're missing quite a few steps to get here.

This isn't a poker site some guy made over summer break hosting it in his moms basement.

You should absolutely question and observe everything to the extent of your will, imho. You are not, in this case.

You are being willfully ignorant to many aspects, choosing to play the boy crying wolf, because you aren't taking the time to understand certain things.
 
seiya1989

seiya1989

Legend
Platinum Level
Joined
Jun 7, 2023
Total posts
2,316
Awards
5
AR
Chips
141
I think it's obvious that you're implying that there might be something suspicious. PokerStars agents shouldn't even have to respond to this. They must be tired of hearing complaints from players who, no matter how hard they try to explain it, are in the end upset by their losses. Before wasting time, both yours and that of the PokerStars agents, find another room or play live.
 
F

fundiver199

Legend
Loyaler
Joined
Jun 3, 2019
Total posts
15,745
Awards
2
Chips
885
their is nothing absolutely nothing constructive in your feedback and comments.
Ok so lets get constructive then. I found your staking thread, where you share your username on PokerStars, and here is, what sharkscope has to say under "Insights":

...................................................

Predictions:

This player is unprofitable, and unfortunately, the performance of similar players gets even worse over time. Games involving higher stakes should be approached with caution; players with similar profiles often start entering higher stakes games as they play more, which increases losses more often than not.

Recommendations:
  • You’re currently losing more at higher stakes; you should avoid these more expensive games for now.
  • Do not play at stakes higher than $3.
  • Think about joining a coaching or training site to help boost the quality of your game.
  • Improve your end game by studying ChipEV models using tools such as the ICMIZER Suite.
  • Use the SharkScope Tournament Selector to find easier tournaments.
  • Use the leak detectors found in the SharkScope Hand Tracker to identify which hands you may be playing incorrectly.
  • Your finish positions indicate that you may be playing tournaments too passively. Upping your aggression level should lead to greater success.
  • Avoid playing Bounty and 6 Max tournaments and focus on playing SNG and Turbo tournaments.
  • Some of your losing streaks are statistically improbably for natural variance, suggesting you may have a tendency to go on tilt. If you lose multiple games in a row take a break.
...............................................................................

These insights from Sharkscope should not always be taken as gospel. For instance the part about "Avoid playing Bounty and 6 Max tournaments and focus on playing SNG and Turbo tournaments" might be skewed by results in games, you played a decade ago, and that dont even run any more. So that one I would not nessesarely follow.

But the points about limiting yourself to cheaper games and finding ways to study and improve are definitely good and solid advice. You are down over $9.000 over the years, so instead of spending more money playing up to $22 MTTs, which you are not beating, then why not spend some money on software such as PT4 and ICMizer, which can help you improve your game?

And its definitely also more usefull to spend time watching some training videos like the free CC 30-day course instead of worrying about finding "patterns", or how the Flutter Entertainment Group runs their business.

 
K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
Ok so lets get constructive then. I found your staking thread, where you share your username on PokerStars, and here is, what Sharkscope has to say under "Insights":

...................................................

Predictions:

This player is unprofitable, and unfortunately, the performance of similar players gets even worse over time. Games involving higher stakes should be approached with caution; players with similar profiles often start entering higher stakes games as they play more, which increases losses more often than not.

Recommendations:
  • You’re currently losing more at higher stakes; you should avoid these more expensive games for now.
  • Do not play at stakes higher than $3.
  • Think about joining a coaching or training site to help boost the quality of your game.
  • Improve your end game by studying ChipEV models using tools such as the ICMIZER Suite.
  • Use the SharkScope Tournament Selector to find easier tournaments.
  • Use the leak detectors found in the SharkScope Hand Tracker to identify which hands you may be playing incorrectly.
  • Your finish positions indicate that you may be playing tournaments too passively. Upping your aggression level should lead to greater success.
  • Avoid playing Bounty and 6 Max tournaments and focus on playing SNG and Turbo tournaments.
  • Some of your losing streaks are statistically improbably for natural variance, suggesting you may have a tendency to go on tilt. If you lose multiple games in a row take a break.
...............................................................................

These insights from Sharkscope should not always be taken as gospel. For instance the part about "Avoid playing Bounty and 6 Max tournaments and focus on playing SNG and Turbo tournaments" might be skewed by results in games, you played a decade ago, and that dont even run any more. So that one I would not nessesarely follow.

But the points about limiting yourself to cheaper games and finding ways to study and improve are definitely good and solid advice. You are down over $9.000 over the years, so instead of spending more money playing up to $22 MTTs, which you are not beating, then why not spend some money on software such as PT4 and ICMizer, which can help you improve your game?

And its definitely also more usefull to spend time watching some training videos like the free CC 30-day course instead of worrying about finding "patterns", or how the Flutter Entertainment Group runs their business.

My results are screwed as you correctly point out this is expected through extreme variance in MTTs and because right now like ive mentioned in this thread I haven't pkayer seriously invested on PokerStars since 2013/14. Alot changed since 2010 black friday including the closure of the staking platform, PokerbyTrade that I was a very successful horse. So now my play is recreational testing the site out again. Im getting a feel for the games and trustworthiness of security. So because of this my bankroll management is non existant. Completly impacts the data analysis. Thats not down to problem gambling. Thats because I have the income to player higher stakes if wish. Customer annual source of wealth checks verified this hence why im still active on the site and not involuntary pushed off or have financial limitations imposed. Alot of the 9k losses are cash. I found that since I broke away in 2016 that the games seemed harder and the set over sets or bad beats were relentless. So I now refocus of Mtt bounty builders. 2022 and 2023 I was beating these games. Many final tables and a number of 1st and second place scores contributed to the profits. Alot of my play and strategy involves very high risk +EV decisions when down to the final 5-10% of the field. This comes with high risk and high reward. Like I said im testing the games. Not grinding for now. Im testing my abilities to make a final table and take an Mtt down. There is also great satisfaction in winning an mtt too. Thats why we a player with a real passion for the game plays them.

I too like you say take everything Sharkscope says and provides statistically with a pinch of salt. Not every bit of data over the tables is recorded for whatever reason. The more reliable sources of info I found was OPR and Poker Pro Labs. The later unfortunately no longer exists.

As I said in my staking thread I was profitable. I knew the games I was crushing and stuck with them. 18/45 man turbos. $4.50 180 mtts. 10 man ko's and the $3.30 180 man Turbo. Rebuys. The some of these dont exist anymore. The pools are too low and formats have changed. So yes im testing the field on Bounty Builders. These are the most popular and most heavily promoted games on PokerStars.

Now 2024 and this year I've noticed things have changed in these games they are harder too beat. The biggest factor is a widespread online problem that isn't going away. Bots, bot rings and collusion. These games are the most profitable for them and easiest to exploit second to mystery bounties. They are not interested or focused/programed to take the tournaments down. They are programed to exploit and target as many bounties as possible. Thats where their profits are coming from. Which if you think about it makes sense. Because a bot farm running multiple accounts in 1 Bounty tournament. That can lets say cover 5-10% of the field wouldn't have to work too hard to recoup the buyins and marginalise their profits just by play a very LAG exploit strategy targeting regs and tight passive recreational players for bouties. Against the regs they can open up their range and use more aggression to try and complete their hand because im the context of volume and the attributing factor they could flood 5-10 of the field maybe more. The maths swings in their favour. PokerStars argues the case that this isn't going on. But it definitely is. Its too difficult to handle. The accounts are popping up faster than they can close them down. This is across the board on all poker sites. Now I dont even have to using poker tracking software to identify this as a huge problem.

GTO also has a very negative impact on results because players some players pay for the courses but still dont fully understand the concept. They pay for the charts and watch a few videos. Run a few scenarios using the available tools but cannot implement the strategy properly in the games. This resulting is so many unusual plays and higher variance. Again can make it harder to identify a bot at your table.

My personal opinion is online poker is going down hill rapidly since the Russia invasion into Ukraine. This comes from my professional view and expertise in the security industry in close protection and risk management. You can laugh this off all you want. But the large number of bots are coming from Ukraine, brazil and argentina. Coincidentally all three countries are involved in major conflicts and both Brazil and Argentina cartel heavily influenced. So where better to outsource extra funds and also launder money. Online poker rooms and casinos. Like I said previously the regulation and licensing means nothing. Its all a front to impose legitimacy because they need a customer base. All parties are making money by hosting and regulating. All poker rooms and casinos operate offshore and in jurisdictions where they cannot be indited for any wrong doing.

So where does that leave us?

You either trust or you dont. Or your cautious.

You have to trust your money is protected by the word of the Pokeroom or online casino doing everything in their power to takle this problem or they are complicit. Given the current geo political climate. Its a 50/50 coin flip.

Yes I have concerns and feel in my mind I have experienced recently a few unusual anomalies and have questioned them. We live in a world of free speech and I exercised that to raise my points, ask for the data and was refused. The refusal doesn't look good when you way up all these factors. Its not an accusation. Its not a conspiracy and it's definitely not me venting my anger or frustration in my losses. I dont give two shits about the losses. Its an expected part of the game. I know I can hit an upswing again if I manage my bankroll and play volume again. To do this I want to know and be confident that the platform I choose to do this is legitimate and safe. Trust is paramount!

Now I also play GG poker and haven't deposited no more than $100 since I opened the account. Most of that I lost on slots. A stupid idea 🤣🤣. But if you check my results you'll find im profitable and my sharkscope predictions, insights, analysis and results are totally different to PokerStars.

My GG username is : Dogshead1

Now GG also have a massive problem with Bots and Bot Rings even playing as low as the lowest micro flip and goes and battle royal games. My results are better at GG because huds are valuable In easily identifying these.
Something I believe PokerStars should implement into their software. It doesn't solve the problem of the huge influx and continual influx of Bots and bot farms but definitely helps the player make informative decisions at the table with the data. Because one thing over looked is all data the bot and bot rings have on you. He'll I would even go as far as to suggest that the software should identy the Bots at the tables so you know what your up against. Like I said this is a problem thats never going away. You shut them down. They just keep popping up.

Finally any game that or where cheating could be implemented will always be targeted. The question is now. As we are in such a tipping point in the realms of AI capability. How do they move forward?

If I have any agenda at all. It is to ensure that the game I love and have a passion for is fair. Properly regulated. Hosts are transparent and currently evolving in the best way possible for game integrity and Fairness for the real player.
 
K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
Oh and one other thing before I forget. The data and winrate graph on sharkscope clearky match's what I was saying in my staking thread.

Up until 2016 I was a winning player with a positive win rate. I returned in 2016 where bankroll management has not been applied and 2022 and 2023 I made profits for those years like I said with multiple FTs and 1st and 2nd place scores. Then 2024/5 the downswing is volatile. My suspected reasons for this are the points I requested the data for which is a valid and fair request that I have every right to ask. If I feel somethings off I will question until proved otherwise.
 
F

fundiver199

Legend
Loyaler
Joined
Jun 3, 2019
Total posts
15,745
Awards
2
Chips
885
My results are screwed as you correctly point out this is expected through extreme variance in MTTs and because right now like ive mentioned in this thread I haven't pkayer seriously invested on PokerStars since 2013/14.
Yes and therefore its not a good advice to stay away from Bounty tournaments, which is where a lot of the recreational money is going these days. But of course you need to learn the correct adjustments for these formats, which most likely you have not done yet. So this would be another obvious study topic, which is not really covered in the 30 day course.
So because of this my bankroll management is non existant. Completly impacts the data analysis.
No it does not. Sharkscope know nothing about your bankroll management or lack thereoff.
Thats not down to problem gambling. Thats because I have the income to player higher stakes if wish. Customer annual source of wealth checks verified this hence why im still active on the site and not involuntary pushed off or have financial limitations imposed.
And thats all well and good. I am not saying, its a big deal to lose $9.000 in poker over a period of more than 10 years. There are many recreational activities, that are more expensive that this. So as long as you enjoy playing, everything is good. But when you start posting in a forum about "strange patterns" and the etics of a large online gambling company, it does not look like a healthy hobby to me.
Alot of the 9k losses are cash.
Nope. Sharkscope only track tournaments, and as far as I know, the tracking is pretty accurate. I know for sure my own numbers are. So you are down over 9k in tournaments on PokerStars, and whatever you won or lost in cash games are besides that.
I found that since I broke away in 2016 that the games seemed harder and the set over sets or bad beats were relentless.
Games are getting tougher due to less recreational money coming into them and increased knowledge among regulars. Not because of coolers or bad beats. They were always part of the game, and they are a wash in the long run.
As I said in my staking thread I was profitable. I knew the games I was crushing and stuck with them. 18/45 man turbos. $4.50 180 mtts. 10 man ko's and the $3.30 180 man Turbo. Rebuys. The some of these dont exist anymore.
These have been replaced by 8-32 man On Demand games with a similar structure. Activity is way down, but the new games do run, and it is possible to make some money in them.
The biggest factor is a widespread online problem that isn't going away. Bots, bot rings and collusion.
Once again you are assuming, that because you are not winning, someone must be cheating. If not the site itself then for sure the other players. But this is simply not the case. PokerStars is not full of "bot rings" or other cheaters, or at least I have zero evidence, this is the case. But there are many regulars, who are more serious about the game, than you are, and thats why, you are not winning.
My personal opinion is online poker is going down hill rapidly since the Russia invasion into Ukraine.
The heydays of online poker are never coming back, but this has nothing to do with geopolitics. The real issue is, that the game is largely solved, and government regulations also put a serious spanner in the wheels. But online poker is not dead yet, and as long as you dont plan on making it your sole source of income, it does not really matter, where it is in 5, 10 or 20 years.
But the large number of bots are coming from Ukraine, Brazil and Argentina. Coincidentally all three countries are involved in major conflicts and both Brazil and Argentina cartel heavily influenced.
There are many players from these countries on PokerStars and other sites, but there is zero evidence of a massive cheating problem. The reason, why so many micro and low stakes grinders come from these (and similar) countries, is due to the fact, that making a small regular profit like $500 per month is far more valuable there, than it is in high income countries like the UK.
 
K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
Yes and therefore its not a good advice to stay away from Bounty tournaments, which is where a lot of the recreational money is going these days. But of course you need to learn the correct adjustments for these formats, which most likely you have not done yet. So this would be another obvious study topic, which is not really covered in the 30 day course.

No it does not. Sharkscope know nothing about your bankroll management or lack thereoff.

And thats all well and good. I am not saying, its a big deal to lose $9.000 in poker over a period of more than 10 years. There are many recreational activities, that are more expensive that this. So as long as you enjoy playing, everything is good. But when you start posting in a forum about "strange patterns" and the etics of a large online gambling company, it does not look like a healthy hobby to me.

Nope. Sharkscope only track tournaments, and as far as I know, the tracking is pretty accurate. I know for sure my own numbers are. So you are down over 9k in tournaments on PokerStars, and whatever you won or lost in cash games are besides that.

Games are getting tougher due to less recreational money coming into them and increased knowledge among regulars. Not because of coolers or bad beats. They were always part of the game, and they are a wash in the long run.

These have been replaced by 8-32 man On Demand games with a similar structure. Activity is way down, but the new games do run, and it is possible to make some money in them.

Once again you are assuming, that because you are not winning, someone must be cheating. If not the site itself then for sure the other players. But this is simply not the case. PokerStars is not full of "bot rings" or other cheaters, or at least I have zero evidence, this is the case. But there are many regulars, who are more serious about the game, than you are, and thats why, you are not winning.

The heydays of online poker are never coming back, but this has nothing to do with geopolitics. The real issue is, that the game is largely solved, and government regulations also put a serious spanner in the wheels. But online poker is not dead yet, and as long as you dont plan on making it your sole source of income, it does not really matter, where it is in 5, 10 or 20 years.

There are many players from these countries on PokerStars and other sites, but there is zero evidence of a massive cheating problem. The reason, why so many micro and low stakes grinders come from these (and similar) countries, is due to the fact, that making a small regular profit like $500 per month is far more valuable there, than it is in high income countries like the UK.
Tons of evidence of bots becoming a huge problem online.

PartyPoker Caught More Bots in 2024 Than Previous Two Years, Seized Most Funds Since 2020 | Poker Industry PRO https://share.google/7PLZ67ZNKN6ZQyKGS


this just a start of a basic quick scan. You want me to go on???

As for Bankroll management having a effect on data in Sharkscope it 100% for sure does.
A quick example and easy to understand example of this is bankroll starts at 0.
$20 investment/buy in results in 9k profit. Next two buy ins are 4.5k each and bust the bankroll back down to 0. Volume is too low to determine weather your a losing or wining player but data looks bad. Like I said extreme example but you get my point. If you dont your just ignorant too it and your alter ego clearky won't let you lose face in the argument in this thread hence your excessive need to quote my entire last post and nit pick. Which puts you in the bracket of someone with an agenda here.
 

Attachments

  • Screenshot_20251122_144427_Google.jpg
    Screenshot_20251122_144427_Google.jpg
    620.3 KB · Views: 1
antonis32123

antonis32123

Legend
Loyaler
Joined
Dec 25, 2014
Total posts
7,237
Awards
20
GR
Chips
643
I contacted them recently, ot was disgusting how they treated me , noone was in the mood to help me . I mean that cause the problem in the first place . I couldn't log in and they wouldn't solve my problem easily al[hough they should solve it in a minute . One staff member after the other , 8 total , and I had to explain to everyone again and again my problem . I mean they surely do this , they behave like this , like shit on purpose .
 
K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
I contacted them recently, ot was disgusting how they treated me , noone was in the mood to help me . I mean that cause the problem in the first place . I couldn't log in and they wouldn't solve my problem easily al[hough they should solve it in a minute . One staff member after the other , 8 total , and I had to explain to everyone again and again my problem . I mean they surely do this , they behave like this , like shit on purpose .
Are you referring to PokerStars?
 
machinm19

machinm19

Visionary
Platinum Level
Joined
Jul 3, 2018
Total posts
592
Awards
3
Chips
482
The OP seems to have legit concerns although I’ve always believed to be stars to be one of if not the most trusted site for poker players.

Their customer service is appalling though I told them to close my account last week and send me my funds after going round in circles over an issue and deciding I wouldn’t be jumping through hoops for them.

If you think a site sucks or don’t like their policies/attitude don’t play there anymore that’s my motto. I did the same with 888 I wouldn’t play there either if you paid me.
 
Sunz of Beaches

Sunz of Beaches

Whot a Donk
Platinum Level
Joined
Oct 26, 2019
Total posts
5,540
Awards
2
Chips
2,286
I told them to close my account last week and send me my funds after going round in circles over an issue and deciding I wouldn’t be jumping through hoops for them.
Choosing to close down ur pokerstars account permanently instead of just no more playing there is one of the worst decisions a player can do. This has been proven here and on other forums over and over.

Those dudes who proudly scream: "we a are men of priciples!" at the moment they close their account are the same dudes who almost cry years later because they cant join some promotions/tournament series/whatever because of their short sighted decision 💪🥲👍
 
Last edited:
Tammy

Tammy

May I help you?
Administrator
Joined
May 18, 2005
Total posts
62,705
Awards
13
US
Chips
2,227
There is no slander here in what he said. It's clearly implied in your messages that you are questioning the validity of the outcomes, which, by its very nature is saying you think it may be rigged.

I've never heard of any poker site ever keeping or providing the info you are seeking. The rep's reply seems above board here; I can't imagine they would spend time and resources tracking specific types of scenarios - that would require a tremendous amount of man-hours to compile such a report. But you said though you have proof of this, because it's been provided to you before. Can you post that here? Would love to see that.
@kunnykel Just reposting, because it looks like you missed my post. Still really interested to see that.
 
K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
The OP seems to have legit concerns although I’ve always believed to be stars to be one of if not the most trusted site for poker players.

Their customer service is appalling though I told them to close my account last week and send me my funds after going round in circles over an issue and deciding I wouldn’t be jumping through hoops for them.

If you think a site sucks or don’t like their policies/attitude don’t play there anymore that’s my motto. I did the same with 888 I wouldn’t play there either if you paid me.
Yeah and I seriously am considering moving on. I have stipulated enough times in my posts. I've first registered early 2006 maybe earlier but I've have too many bad experiences over those years and especially at high stakes that was completely written off as if it never happened. I am trying GG out too which I think offer better games, variants and prize pools. Im sure the player pool on GG is higher too. However I see the same problem as PokerStars. The huge influx of bots and bot rings from Brazil, Ukraine and Argentina. They are just forever popping up like ants from a ants nest in the summer. Its ringing the online experience.
 
K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
@kunnykel Just reposting, because it looks like you missed my post. Still really interested to see that.
I never missed It.i replied saying that I have I life too. And ill dig it out when I have the time to go through my emails to find it. There is also a good chance I deleted it because of the new cap on email storage in hotmail where I refuse to pay subscription fees. It was after all back in 2014/15 as part of the investigation into all the shady stuff that took place when my account was remotely hacked. If I find it ill defo post it.
 
K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
And if you question that Pokerstars accounts were hacked. Here is the link.


In my case this was installed on my PC but I also experienced remote access by a third party. I only discovered that when cooking and playing at the same time. I noticed in my perifial that my curser was moving around the client and tables without my input. At times in huge +EV spots. Crucial ICM spots and spots where I had the nuts I was 3 bet bluffed into when most of my stack was committed only for my hand to auto fold without my input.
 
moots

moots

by Casino.us
Loyaler
Joined
Jul 29, 2008
Total posts
10,334
Awards
8
Chips
646
And if you question that Pokerstars accounts were hacked. Here is the link.


In my case this was installed on my PC but I also experienced remote access by a third party. I only discovered that when cooking and playing at the same time. I noticed in my perifial that my curser was moving around the client and tables without my input. At times in huge +EV spots. Crucial ICM spots and spots where I had the nuts I was 3 bet bluffed into when most of my stack was committed only for my hand to auto fold without my input.

PokerStars accounts weren't hacked, players computers were hacked. PokerStars can't be responsible for something out of their control.
 
Sunz of Beaches

Sunz of Beaches

Whot a Donk
Platinum Level
Joined
Oct 26, 2019
Total posts
5,540
Awards
2
Chips
2,286
PokerStars accounts weren't hacked, players computers were hacked. PokerStars can't be responsible for something out of their control.
Yeah and in the case of OP i would be very very very surprised if anything got hacked at all tbh...but who knows...
 
K

kunnykel

Enthusiast
Silver Level
Joined
Dec 16, 2013
Total posts
28
Awards
1
Chips
24
PokerStars accounts weren't hacked, players computers were hacked. PokerStars can't be responsible for something out of their control.
Zzzz you two are soon boring. Completly missing the point. For this to happen to a select few being high stakes players. There needs to be an exploit through the Pokerstars client. More likely am Update where the spyware is then installed on the target computer. So yes Pokerstars security would have been comprehensive aswell. This, data breaches and hackers making fraudulent deposits and withdrawals on players inactive accounts too have all happened and as always Pokersrars denies this. They have to or face a huge backlash and loss in prayer pool, trust and profits. But hey you two are like that defence attorney that's just continuously slurring off the coriographed slur with your blinkers on your heads could fall of and you'll deny it even happened.
 
moots

moots

by Casino.us
Loyaler
Joined
Jul 29, 2008
Total posts
10,334
Awards
8
Chips
646
Zzzz you two are soon boring. Completly missing the point. For this to happen to a select few being high stakes players. There needs to be an exploit through the Pokerstars client. More likely am Update where the spyware is then installed on the target computer. So yes Pokerstars security would have been comprehensive aswell. This, data breaches and hackers making fraudulent deposits and withdrawals on players inactive accounts too have all happened and as always Pokersrars denies this. They have to or face a huge backlash and loss in prayer pool, trust and profits. But hey you two are like that defence attorney that's just continuously slurring off the coriographed slur with your blinkers on your heads could fall of and you'll deny it even happened.

I guess there's no point in trying to have a conversation with you, so I'll just say good luck to you.
 
Tammy

Tammy

May I help you?
Administrator
Joined
May 18, 2005
Total posts
62,705
Awards
13
US
Chips
2,227
I never missed It.i replied saying that I have I life too. And ill dig it out when I have the time to go through my emails to find it. There is also a good chance I deleted it because of the new cap on email storage in hotmail where I refuse to pay subscription fees. It was after all back in 2014/15 as part of the investigation into all the shady stuff that took place when my account was remotely hacked. If I find it ill defo post it.
That's fair, I missed your reply skimming through this morning.
Zzzz you two are soon boring. Completly missing the point. For this to happen to a select few being high stakes players. There needs to be an exploit through the Pokerstars client. More likely am Update where the spyware is then installed on the target computer. So yes Pokerstars security would have been comprehensive aswell. This, data breaches and hackers making fraudulent deposits and withdrawals on players inactive accounts too have all happened and as always Pokersrars denies this. They have to or face a huge backlash and loss in prayer pool, trust and profits. But hey you two are like that defence attorney that's just continuously slurring off the coriographed slur with your blinkers on your heads could fall of and you'll deny it even happened.
Dude. It clearly says players computers were hacked, infected with malware, in which it allowed those spy programs to watch their activities on PokerStars and other sites. It was literally watching/spying on everything they did on their computer. And if they also installed a keystroke malware, they would easily have their usernames and passwords. Don't attack folks for pointing out the obvious holes. You can debate it but still be respectful
 
PokerStars Reviews: Français, Nederlands, Deutsch, Dansk, Italiano, Español, Polski, Norsk, Português, Svenska - PokerStars Mobile - Deutsch Mobile - PS Casino
Top