Warning regarding PokerStars

[bitnox]

I want to make this post to let people know what happened this week.

My brother had his PokerStars account hacked and lost 100$.
He simply logged in and his money wasnt there anymore.
He contacted support and support confirmed the hack but told him they were not going to give his money back, because he was responsible for his password.

So basically this is like a bank being robbed and telling their customers that their money is gone and thats their own fault.

Also how come a customer should be punished because of a flaw in a security system that doesnt belong to the customer?

Everyone can get hacked, even FBI and NASA get hacked sometimes.
But keeping your money without any kind of insurance is unethical and imoral in my opinion and thats why im also leaving PokerStars in the next weeks.

For everybody who have a PokerStars account, take care. Dont leave more than you need to play or more than you could afford to lose, because if someone steal your stuff, PokerStars wont care and will blame you.

Sorry for the bad english, its not my native language.

Good games for all.

 

[Chalada12]

Sorry but I think it s your brother s mistake , passwords must not be shared with anyone . Also if you want 100% security, there are some tools that pokerstars offer ( Not free) to ensure security, ( you can buy USB key that s related to your account , so no one can access your account unless he got the USB key ) .

 

[bitnox]

no password was shared.

someone hacked the account.

if you agree with their ToS just keep playing there then.

 

[oneybiggs]

Yeah I'm listening.any indication where the hundred went.was it played,withdrawn or transferred to another player.personally I'm never depositing there again.seen the same tricks over and over.enough is enough and I simply couldn't recommend Pokerstars to anyone with any honesty or integrity after seeing so much blatant daylight robbery,sorry but that is the straight gods honest truth.

 

[moots]

My brother had his PokerStars account hacked and lost 100$.
He simply logged in and his money wasnt there anymore.
He contacted support and support confirmed the hack but told him they were not going to give his money back, because he was responsible for his password.

Tell him to check the audit history in PokerStars and you'll see where the money went. You can see if it was transferred or if it was lost in a game.

If it was transferred or lost in a game, PokerStars doesn't have your money, so how could they give it back to your brother?

 

[masik6]

Change your password to PS once a week or every day and your money will be safe.

 

[vov4ik]

It is better in such cases to do additional protection on the account to avoid any problems, I do not know how the other players are withdrawing money, but I have to enter the correct personal details of the bank card and confirm that the card is in my name, and only then the money comes me on the card, maybe your brother's money just transferred to another player or something like that!

 

[spottedflyer]

Sry to hear that about your brother but i dont think that ps would just take their customers money like that, 100$ would be small amount for them, wouldnt it?

 

[redmast]

Very sad story. But no one could withdraw money. Just will not work. They could be transferred to another player and this will be displayed in the story.

 

[bitnox]

Tell him to check the audit history in PokerStars and you'll see where the money went. You can see if it was transferred or if it was lost in a game.

If it was transferred or lost in a game, PokerStars doesn't have your money, so how could they give it back to your brother?

when he got hacked i told him to do so, but he contacted support first and then support simply blocked everything in his audit option and later the whole account so he cant check it anymore.

i told him to ask the support for every single information about the hack and i really think its his right to have this information because if pokerstars wont do anything about it, someone needs to do. Justice needs to be done.

Never play PokerStars.

 

[bitnox]

Change your password to PS once a week or every day and your money will be safe.

do you change your bank password every week?

guess not.

 

[Andrei Korolev]

Thank you for the information.Like all financial institutions are not completely immune from such actions...

 

[dbchristy]

sounds fishy

 

[veritasi]

thanks for the information!

 

[kozong]

there are sms validation (free) & RSA token (no idea how much it costs) to make our accounts more secured in case anyone worried

 

[zwbb]

It's very surprising that this is possible.
and it's strange that the poker room, namely Poker Stars, did not return the money.
Especially the amount is not great.
I, by the way, once in the morning did not find in my account 200 dollars ....
But later I remembered that I came from the club, we drank a lot there, and after that I sat down to play ...
So I got the result))


:stupido:

 

[Spaceman]

How Pokerstars confirmed that the account was hacked? Do they have the ip of the hacker?

 

[zwbb]

It seems to me that your brother could lose them .......
And he is ashamed to admit to you .....

 

[audacity]

I want to make this post to let people know what happened this week.

My brother had his PokerStars account hacked and lost 100$.
He simply logged in and his money wasnt there anymore.
He contacted support and support confirmed the hack but told him they were not going to give his money back, because he was responsible for his password.

So basically this is like a bank being robbed and telling their customers that their money is gone and thats their own fault.

Also how come a customer should be punished because of a flaw in a security system that doesnt belong to the customer?

Everyone can get hacked, even FBI and NASA get hacked sometimes.
But keeping your money without any kind of insurance is unethical and imoral in my opinion and thats why im also leaving PokerStars in the next weeks.

For everybody who have a PokerStars account, take care. Dont leave more than you need to play or more than you could afford to lose, because if someone steal your stuff, PokerStars wont care and will blame you.

Sorry for the bad english, its not my native language.

Good games for all.

No, banks have to pay FDIC insurance- it's not like a bank being robbed.

You have no way of knowing if a friend of your brother stole their login credentials or even if he's got the story right.

It's a loss - use 2FA perhaps.

Sorry to hear of the loss, but I don't hold PokerStars as a bad guy here.

 

[Poker Orifice]

It seems to me that your brother could lose them .......
And he is ashamed to admit to you .....

Sounds very possible!

 

[Poker Orifice]

What's your brother's screename? (& what is your screename)

 

[Psyanide14]

What competing poker site do you work for?

I know people whose job it is to write bad reviews on forums for businesses to try and hurt them. You’ve been a member here since June yet this is your first post. And it’s your brothers account. And now he’s blocked out of his account.

Just doesn’t add up for me.

 

[10058765]

First step to protect a pokerstars account is, besides the password, add pin protecting.
You'll get a 6-digit pin which you have to use every time you login.

 

[Gr34tWh1t3]

sorry to hear that , i have accounts on loads of poker sites but so far this never happened to me.

 

[Garfield52]

well I have no worries because I have only 5 cents in my account now. The most I have had at one time is about 10 or 15 dollars. I agree though that Pokerstars should be responsible to a certain degree for hacking of your money. Maybe they should have a certain limit that they should be liable to cover, and anything over that is on your dime.