I’m sharing my experience with BiggerZ because I’m still trying to understand what happened to the balance that was left in my account.
When my withdrawals stopped, I had approximately 6.75 BTC remaining. My account was later closed, and I still havent received a clear explanation for either decision.
Before this happened, my KYC had been completed and approved, and I had already made successful withdrawals from the account.
After a significant win, I started requesting withdrawals. BiggerZ support told me that my daily withdrawal limit was $10,000, which was roughly 0.15 BTC at the time. I was advised to submit my withdrawal requests around that amount, so I followed the instructions.
A number of withdrawals were processed successfully. Then the withdrawals stopped.
I contacted support several times to ask what had changed and what would happen to the remaining balance. Instead of getting the situation resolved, my account was eventualy closed.
That’s why I’m still looking for answers.
I followed the withdrawal instructions I was given, so I want to understand why the process was later stopped.
I would like BiggerZ to explain:
* What withdrawal limit applied to my account?
* Did support instruct me to submit withdrawals of around 0.15 BTC?
* Why did the withdrawals stop?
* Why was my account closed?
* What rule or term applies to the remaining 6.75 BTC?
* Why was the remaining balance not processed?
After I was unable to resolve the matter directly with BiggerZ, I submitted a complaint through Casino Guru. The complaint is still unresolved.
I have kept the relevant screenshots, conversations and withdrawal records. I’ve also provided the available evidence separately.
Casino Guru complaint:
casino.guru/complaints/biggerz-casino-player-s-withdrawal-has-been-delayed-1
Evidence: imgur.com/a/vWFhPD0
I’m not asking anyone to simply believe my version of events. I’m sharing my experience and the information I have, while giving BiggerZ the opportunity to provide its own explanation.
I just want to know what happened to the remaining 6.75 BTC and why my account was closed.
BiggerZ, what is the explanation for the stopped
withdrawals and the remaining balance?
When my withdrawals stopped, I had approximately 6.75 BTC remaining. My account was later closed, and I still havent received a clear explanation for either decision.
Before this happened, my KYC had been completed and approved, and I had already made successful withdrawals from the account.
After a significant win, I started requesting withdrawals. BiggerZ support told me that my daily withdrawal limit was $10,000, which was roughly 0.15 BTC at the time. I was advised to submit my withdrawal requests around that amount, so I followed the instructions.
A number of withdrawals were processed successfully. Then the withdrawals stopped.
I contacted support several times to ask what had changed and what would happen to the remaining balance. Instead of getting the situation resolved, my account was eventualy closed.
That’s why I’m still looking for answers.
I followed the withdrawal instructions I was given, so I want to understand why the process was later stopped.
I would like BiggerZ to explain:
* What withdrawal limit applied to my account?
* Did support instruct me to submit withdrawals of around 0.15 BTC?
* Why did the withdrawals stop?
* Why was my account closed?
* What rule or term applies to the remaining 6.75 BTC?
* Why was the remaining balance not processed?
After I was unable to resolve the matter directly with BiggerZ, I submitted a complaint through Casino Guru. The complaint is still unresolved.
I have kept the relevant screenshots, conversations and withdrawal records. I’ve also provided the available evidence separately.
Casino Guru complaint:
casino.guru/complaints/biggerz-casino-player-s-withdrawal-has-been-delayed-1
Evidence: imgur.com/a/vWFhPD0
I’m not asking anyone to simply believe my version of events. I’m sharing my experience and the information I have, while giving BiggerZ the opportunity to provide its own explanation.
I just want to know what happened to the remaining 6.75 BTC and why my account was closed.
BiggerZ, what is the explanation for the stopped
withdrawals and the remaining balance?






















