ACR Rep, going through the same issue. I would depo with Bitcoin but I'm still trying to learn it and having a hard time. In the meantime, depo through Money Gram...how long am I supposed to wait when I depo a few hours ago and want to play today, not tomorrow.
floppybob said:
Hi, this depends on the locations, it could take few hours or more. That's why we recommend Bitcoins. Or any other e-wallets. I would like to help you with Bitcoins, let me know your questions so I can help you to deposit with Bitcoins.
Thats all you guys do is talk about Bitcoin when I'm having a MG issue. I'm trying to learn BC BUT I already sent a small depo to you, so I'm not worried about BC at the moment.
It's been over 24 hours and im just getting lip service, shouldnt be this hard for such a small $60 depo.
So help me with my MG issue and we'll talk BC later.
It's been over 24 hours and im just getting lip service, shouldnt be this hard for such a small $60 depo.
So help me with my MG issue and we'll talk BC later.
When I MG deposit they credit me the money when I live chat them. You got to get the right CSR though. I'm not waiting up to 8 hours to play $5 and below MTT's you need to follow up that ACR got their money or you will go through some hell later. Don't throw away the MG receipts. Good luck on your deposit stay away from cash games.
ACR - WORST CUSTOMER SERVICE
My name is Jose Rodriguez. I made a deposit yesterday morning via Money Gram. I was told that it was going to be processed in 45 minutes to 8 hours. Since 12 hours passed by I decided to contact support via live chat. I spoke with George that was really unprofessional. He was sarcastic and arrogant. After 1 hour he told me that the “issue” was that I needed to put “JR” to my name since that’s the way they have it. Meaning Jose Rodriguez Jr. which was of course INCORRECT since that’s NOT MY NAME. Then he said that it was Jose Luis Rodriguez Jr. which is NOT.
After several minutes and him being sarcastic asking the same questions over and over and over (I have the chat transcript that they send via email) he asked me to try to make the deposit again which I did. The transaction is now being rejected because the control ID number was “already used”. I sent him the receipt and he confirms everything and asked to wait 45 minutes to 8 hours. 18 hours later and still I don’t have the balance on the account. I contacted support again and spoke with Edgar and Johnny.
They say that I need to wait since it is still being processed. 6 hours later and still waiting. After 28 hours NOTHING.
It is simply ridiculous.
Your customer service is simply the worst.
Sender: Jose Rodriguez
Receiver: ANDREA FELICIA ARTAVIA VILLA In Costa Rica
Control ID #: 80678049
ACR Rep said:
My name is Jose Rodriguez. I made a deposit yesterday morning via Money Gram. I was told that it was going to be processed in 45 minutes to 8 hours. Since 12 hours passed by I decided to contact support via live chat. I spoke with George that was really unprofessional. He was sarcastic and arrogant. After 1 hour he told me that the “issue” was that I needed to put “JR” to my name since that’s the way they have it. Meaning Jose Rodriguez Jr. which was of course INCORRECT since that’s NOT MY NAME. Then he said that it was Jose Luis Rodriguez Jr. which is NOT.
After several minutes and him being sarcastic asking the same questions over and over and over (I have the chat transcript that they send via email) he asked me to try to make the deposit again which I did. The transaction is now being rejected because the control ID number was “already used”. I sent him the receipt and he confirms everything and asked to wait 45 minutes to 8 hours. 18 hours later and still I don’t have the balance on the account. I contacted support again and spoke with Edgar and Johnny.
They say that I need to wait since it is still being processed. 6 hours later and still waiting. After 28 hours NOTHING.
It is simply ridiculous.
Your customer service is simply the worst.
Sender: Jose Rodriguez
Receiver: ANDREA FELICIA ARTAVIA VILLA In Costa Rica
Control ID #: 80678049