problems at 888

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yuriko oyama

yuriko oyama

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Good evening, I would like someone from C.C. to help me. I am having problems with 888 Poker and since it is a partner site of C.C., someone from here could help me.
My case is that I tried to make a withdrawal and it did not go through. I contacted support and they asked me to send an identification document, I sent it and I still could not withdraw.
I tried to contact support again and they told me to wait a few days. Several days have passed and I am not able to speak to a customer service representative anymore, only to the bot and my problem persists.
I know it is not a big problem, and it is not your responsibility, but if someone could help me, I would greatly appreciate it.
 

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You could post your issue in our Official 888 Support Thread:

Official 888 Poker Support Thread

Hey All, Welcome to the Official CardsChat Support and Feedback thread This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along...
www.cardschat.com www.cardschat.com
Just don't add any personal details to it (email, etc).
 
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yuriko oyama said:
Good evening, I would like someone from C.C. to help me. I am having problems with 888 Poker and since it is a partner site of C.C., someone from here could help me.
My case is that I tried to make a withdrawal and it did not go through. I contacted support and they asked me to send an identification document, I sent it and I still could not withdraw.
I tried to contact support again and they told me to wait a few days. Several days have passed and I am not able to speak to a customer service representative anymore, only to the bot and my problem persists.
I know it is not a big problem, and it is not your responsibility, but if someone could help me, I would greatly appreciate it.
Click to expand...
I'm guessing there's still plenty of Deposit options though. This seems to be happening more and more often at 888 these days. 🙁
 
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try to contact support on their social networks, it is very strange that 888poker is having these failures, I in particular have been with 888poker for more than 3 years and have not had any problems.
 
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yuriko oyama said:
Good evening, I would like someone from C.C. to help me. I am having problems with 888 Poker and since it is a partner site of C.C., someone from here could help me.
My case is that I tried to make a withdrawal and it did not go through. I contacted support and they asked me to send an identification document, I sent it and I still could not withdraw.
I tried to contact support again and they told me to wait a few days. Several days have passed and I am not able to speak to a customer service representative anymore, only to the bot and my problem persists.
I know it is not a big problem, and it is not your responsibility, but if someone could help me, I would greatly appreciate it.
Click to expand...
What I see in the screenshot indicates that you simply do not have an available withdrawal method, i.e. you need to make a minimum deposit first. As far as I know, players from Brazil often use instant payments - pix.
But in any case, before doing anything, you need to wait for a response from the official support representatives.
 
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Tero said:
You could post your issue in our Official 888 Support Thread:

Official 888 Poker Support Thread

Hey All, Welcome to the Official CardsChat Support and Feedback thread This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along...
www.cardschat.com www.cardschat.com
Just don't add any personal details to it (email, etc).
Click to expand...
thank you very much
 
10gerka said:
try to contact support on their social networks, it is very strange that 888poker is having these failures, I in particular have been with 888poker for more than 3 years and have not had any problems.
Click to expand...
I've never had it either, it must be an isolated issue, I really like the site, this problem happened, but I'm sure I'll solve it soon.👍👍👍👍
 
Rost said:
What I see in the screenshot indicates that you simply do not have an available withdrawal method, i.e. you need to make a minimum deposit first. As far as I know, players from Brazil often use instant payments - pix.
But in any case, before doing anything, you need to wait for a response from the official support representatives.
Click to expand...
I will wait, thank you for your attention
 
yuriko oyama said:
I will wait, thank you for your attention
Click to expand...
888 is a good reliable site, my favourite. I am sure you will be able to get your money. But I have to say that they have a terrible customer service, and so you have to be patient and not give up. If they don't answer you for a long time, you write them again with your questions, be patient but also persistent. Once I communicated with them about withdrawing funds and for this correspondence I used the email of the support service that works in the financial direction, this is the email, I advise you to write there as well.
[email protected]
 
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yuriko oyama said:
Good evening, I would like someone from C.C. to help me. I am having problems with 888 Poker and since it is a partner site of C.C., someone from here could help me.
My case is that I tried to make a withdrawal and it did not go through. I contacted support and they asked me to send an identification document, I sent it and I still could not withdraw.
I tried to contact support again and they told me to wait a few days. Several days have passed and I am not able to speak to a customer service representative anymore, only to the bot and my problem persists.
I know it is not a big problem, and it is not your responsibility, but if someone could help me, I would greatly appreciate it.
Click to expand...
First go to the poker rooms, then just below the pink circle with 8 - Official 888 Poker Support Thread
 
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I could find help on their Reddit Comunity.. Although I had a hard time resolving it, at least the docs got validated. Waiting on the WD to get to my luxon account now.

[Edditing] I just looked at the support thread and the 888 rep helped me from CC forum =P
 
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Since it has been up-to-date, I am simply not able to download the software. I gave it up. Since february I have been playing on GG poker.
 
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