Robbery - PS style

  • Thread starter Thread starter Dejange
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Dejange

Dejange

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Hi my dear CardsChatters,

I have to share my last painful experience with those brilliant Pokerstars vagabonds, just to prevent anyone from the same stealing scheme.

As I am from country where player to player transfers are not allowed, I am using skrill account to deposit, withdraw and sending other CC members funds in different stakes. But not all members have skrill account. So I decided to open also Neteller account.
And I did - it takes only few minutes, simple task 🙂
The more complicated task was to transfer some of my money from skrill to Neteller. So, first that came to my mind - I will deposit some money to PS, and after that withdraw to Neteller ...

For the first time I went suspicious when I received the following mail, after I initiated withdrawal from PS in amount of 10.35 USD:

Withdrawal request time: 2017/10/21 09:23 EET

Withdrawal amount: USD 10.35

USD 10.35 (BGN 16.61) will be credited to your NETELLER account

That currency amount in brackets was really strange as never appeared before.
Then I have received notification from Neteller about the transaction as follows:

Transaction details:

Merchant Name: Stars
Transaction Amount: 16.61 BGN
Foreign Exchange Rate: 0.57394443
Account Amount: 9.53 USD

It means 0.82 USD are missing somehow!
When I asked PS, I get this as reply:

Hello Deyan,

Thank you for your email.

Please note that in order to request a NETELLER withdrawal in USD you are required to have made a deposit in USD through this method in th previous 12 months, otherwise the system will process th transaction in your national currency, BGN in this case.

A minimum deposit of 10 USD will be sufficient to switch the processing currency for the next withdrawal.

Thank you for your cooperation and please, never hesitate to ask further questions if you need.


Regards,

Alessandro
Stars Payment Services

My PS account, my skrill account and my Neteller account are all in USD created - this one came from nowhere 😱

Be careful mates!
 
The problem is with netteller not PS.

They are making PS convert instead of themselves doing it, meaning it costs PS to do so due to exchange rates and needing to ask bank to do it for them etc.

You will lose far less ($0) with direct debit card. 🙂
 
If this was any site other than PS they wouldn't even have explained to you in detail what happened, you owe PS customer service for being so brilliant to explain the reason why.
 
Rational Madman said:
If this was any site other than PS they wouldn't even have explained to you in detail what happened, you owe PS customer service for being so brilliant to explain the reason why.
Click to expand...

Yeah, they are really gentle while explaining how well you are f***ed up 😀
 
Dejange said:
Yeah, they are really gentle while explaining how well you are f***ed up 😀
Click to expand...
It is Netteller forcing them to convert before they put money in. This costs them money to do, if they don't do it for you then you will have to pay more than what they charge for your own bank to convert the money into your currency (trust me banks charge more than PS does for same amount of money).

The reason that PS is banned in nation like USA and Australia is that they make deals with banks to have 0-cost conversion for you. they pay monthly fee to bank. 🙂
 
Rational Madman said:
If this was any site other than PS they wouldn't even have explained to you in detail what happened, you owe PS customer service for being so brilliant to explain the reason why.
Click to expand...

Rational Madman said:
It is Netteller forcing them to convert before they put money in. This costs them money to do, if they don't do it for you then you will have to pay more than what they charge for your own bank to convert the money into your currency (trust me banks charge more than PS does for same amount of money).

The reason that PS is banned in nation like USA and Australia is that they make deals with banks to have 0-cost conversion for you. they pay monthly fee to bank. 🙂
Click to expand...

Yeah, these are their methods, but I suffered this because of not having previous deposit from Neteller to PS 😕 With skrill I first deposited indeed, and after that no exchange rates, taxes, etc. Transfers both directions always smooth.
But that first one with Neteller surprised me, really ...
 
Dont cash out with neteller card to your ATM ... there you will see big Commissions!
 
bmw13 said:
Dont cash out with neteller card to your ATM ... there you will see big Commissions!
Click to expand...

Thanks mate for the warning, I can only imagine 🙄
 
Same depositing and withdrawing to/from paypal, I deposited £20 for $25 and a bit, and had to withdraw just over $27 to get my £20 back. It was the same day so I don't think exchange rates made a difference
 
AMTF1988 said:
Same depositing and withdrawing to/from PayPal, I deposited £20 for $25 and a bit, and had to withdraw just over $27 to get my £20 back. It was the same day so I don't think exchange rates made a difference
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THAT IS PAYPAL charging for the conversion of currencies. Paypal is an unnecessary middleman seriously.

it's not ps it's paypal that caused what just happened.
 
Rational Madman said:
The reason that PS is banned in nation like USA and Australia is that they make deals with banks to have 0-cost conversion for you. they pay monthly fee to bank. 🙂
Click to expand...
I realize this is a little old (I just saw it for the first time), but I was wondering what you meant by this statement? Seems unlikely that a country would impose restrictions on a company just for providing good customer service. I'm somewhat familiar with the US issue and history but not the Australian one.
 
MattRyder said:
I realize this is a little old (I just saw it for the first time), but I was wondering what you meant by this statement? Seems unlikely that a country would impose restrictions on a company just for providing good customer service. I'm somewhat familiar with the US issue and history but not the Australian one.
Click to expand...

Well, I do not think he could answer right now as he is banned 😀
 
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