ACR Thread

[ekgbeat]

I sent this to the department in charge, they are currently checking this situation. Soon as they send me an update I will let you know here.

Thank you for the help!

 

[ACR Rep]

Thank you for the help!

You are very welcome! If you need help or have any questions please let me know.

 

[ACR Rep]

ACR’s $1.4 Million High Five series starts Wednesday

Your long Thanksgiving Weekend just got even tastier! That’s because Americas Cardroom is cooking up five days of action with the High Five Tournament Series running Wednesday, November 22nd through Sunday, November 26th.

The High Five has $1,400,000 guaranteed over 25 tourneys (five per day), including a $420,000 Main Event on Sunday. Plus, all BIG 10 tourney guarantees will be doubled during the series.

And in keeping with the 420 theme, there’s a 10-minute break every day at 4:20 pm ET so players can take a breather (so to speak).
Below is the guaranteed Featured Event for each day, along with the buy-in. All times ET. More tourneys can be viewed in the accompanied picture.

Check the full schedule here

Wednesday (11/22) at 6:00pm - $100,000 - $250+15
Thursday (11/23) at 7:00pm - $80,000 - $300+20
Friday (11/24) at 3:30pm - $60,000 - $150+10
Saturday (11/25) at 3:00pm - $50,000 - $80+8
Sunday (11/26) at 4:20pm - $420,000 - $420+30

 

[dj11]

Not the first time it's happened to me, just the first time I had my wits about me to get a screen shot, I can't be sure of my cards here.

 

[ACR Rep]

@ ACR Rep , I hope that all is going well. I'm on a mailing list to get emails from the ACR poker group, but I didn't get the password for this month. What is the right ACR email to ask about why I didn't get the email this month?

Could you please be so kind and provide me a picture of the last email you received by private message, I'm going to send it to the email department so they can proceed with the accreditation.

 

[ACR Rep]

Not the first time it's happened to me, just the first time I had my wits about me to get a screen shot, I can't be sure of my cards here.

View attachment 168665

Hi, our tech department is still checking your ticket. This is related to the same display issue.

 

[ekgbeat]

Could you please be so kind and provide me a picture of the last email you received by private message, I'm going to send it to the email department so they can proceed with the accreditation.

I sent a PM. Thanks for the help.

 

[ACR Rep]

That new system is running Win 8.1 and I think it is as update as 8.1 can get. Intel graphics on the MB.

I just tried the same thing win my Win 7 machine and it looks fine. W7 is a laptop also using integrated Intel Graphics.

So you might want to update that ticket.

View attachment 167981

Hi, I got the response from the IT department. It seems something related to your computer (The one with Windows 8.1) Could be the video card or something related to the display from your computer. I would recommend you to use the other computer with Windows 7.

 

[emk211]

For some reason ACR just crapped out on me and won't upload...

 

[John_3_16]

For some reason ACR just crapped out on me and won't upload...

ACR tweeted 5 minutes ago all tourneys suspended due to tech problems. They are trying to fix and continue. Hold on...

 

[John_3_16]

ACR tweeted 5 minutes ago all tourneys suspended due to tech problems. They are trying to fix and continue. Hold on...

Just tweeted by ACR:

Americas Cardroom‏
@ACR_POKER
3m3 minutes ago
More
The technical issues affecting the game have now been resolved. Tournament play will resume in 5 minutes Our apologies for any inconvenience this has caused.

God bless and good luck.

 

[John_3_16]

ACR's fix did not start my table for me. Had to kill the table and retake my seat. Cost me 280 chips without seeing a card. Thanks, ACR. No. I mean it. THANKS. Cure as bad as the tech problem.

 

[dj11]

Not the first time it's happened to me, just the first time I had my wits about me to get a screen shot, I can't be sure of my cards here.

View attachment 168665

Hi, our tech department is still checking your ticket. This is related to the same display issue.

The attachment where I show the pot chips covering my cards is NOT from my W8.1 machine, it is from my tried and true W7 laptop.

 

[John_3_16]

The attachment where I show the pot chips covering my cards is NOT from my W8.1 machine, it is from my tried and true W7 laptop.

Originally Posted by dj11
Not the first time it's happened to me, just the first time I had my wits about me to get a screen shot, I can't be sure of my cards here.

Attachment 168665
Originally Posted by ACR Rep
Hi, our tech department is still checking your ticket. This is related to the same display issue.


How about that. I am using a Win7 Acer Aspire laptop as well. Finished the tourney and won 33 cents. The problem with ACR is persisting. Several times my table froze without warning. Just stopped. I had the lobby displayed and killed the table every time the message "Take My Seat" was displayed. Because of MY actions I DID NOT lose any more chips due to frozen tables. ACR has bugs that need fixing. Just saying.

 

[ucdengboss]

Mobile App

Any idea on the time frame for full release of a mobile App? This is the #1 interest for me. Thx.

 

[iAmBadAtPoker]

Whats the minimum deposit for debit card and bitcoin?

 

[ACR Rep]

For some reason ACR just crapped out on me and won't upload...

Hello, the technical issue affecting the games yesterday have been resolved.

 

[ACR Rep]

ACR's fix did not start my table for me. Had to kill the table and retake my seat. Cost me 280 chips without seeing a card. Thanks, ACR. No. I mean it. THANKS. Cure as bad as the tech problem.

The issue was caused due to the ISP provider, it wasn't related to our application.

 

[ACR Rep]

Any idea on the time frame for full release of a mobile app? This is the #1 interest for me. Thx.

I don't have the specific timeframe, but I could tell you that we will add something soon! Once it's ready I do a post here and also we will announce it on our website.

 

[John_3_16]

The issue was caused due to the ISP provider, it wasn't related to our application.

DID THE ISP PROVIDER pause the tourney??? NO!!!! YOU DID!

It should have been your responsibility to insure the players began where they were frozen at. Just say'n. One more example of responsibility that keeps me from depositing or giving this site a recommendation to anyone else.

freerolls are an easy target. I can accept being blown off when the client blames their mistakes on God or satan or snow storms. I avoid huge amounts of anger and stress by not trusting you with the cash already in my pocket. Just say'n.

Sooooo, I hope God, satan and the weather cooperate the next time you freeze a freeroll I am participating in.

Let me be the first to say Thanks. Great job. Just say'n.

Yeah. I was just born yesterday and immediately fell off the turnip truck. Duhhhh.

:evil: :bike: :toilet: :sheep: :congrats:

 

[ACR Rep]

Whats the minimum deposit for debit card and bitcoin?

Hello! For Bitcoins is $10 and for Debit/credit card the minimum is $25.

For more BTC info here

If you do your first deposit, you will get our Welcome Package on ACR! More information here

 

[ACR Rep]

The attachment where I show the pot chips covering my cards is NOT from my W8.1 machine, it is from my tried and true W7 laptop.

Oh okay, still are related to the display. I'm still checking your case with the department, soon they will send me other information.

Meanwhile, could you tell me what resolution you are using in both computers.

 

[dj11]

Meanwhile, could you tell me what resolution you are using in both computers.

Laptop is a Dell Inspiron 1750 running W7 with auto updates.
Intel Graphics Media Accelerator Driver for mobile
1600x900 which is apparently the max for this system.

Desktop in question is an
HP Pavillion m/n HPP7-1110 running W8.1 with auto update
Intel HD Graphics on the MB latest driver update May2015
1680X1050

The Laptop had the issue of the pot chips covering my cards.

The desktop has the problem where I can't down size the graphics in Jackpots, or SnG 2.0 (and maybe another section) enough to make a reasoned decision.

 

[acemenow]

@ACR Rep I am really confused I called CS and told them I have a guy on want to sign up for your site ( I was in 3 games at the time) so I called, got CS and asked them what my referal code would be or where I could find it at which point I was told "we don't do referal codes." So I explained I want to sign up someone new to your site is it possible to get credit for getting to sign up ?
I was told no we do not do that.
So I sent my friend to the site and he signed up

I thought that was Odd that you do not offer a referal of any sort . So once I was down to two games I checked your site and you have an affiliate link.

I'll check it over when I am done playing but curious if there is any possiblity of getting my friend under my affiliate link? Since I tried to figure out the process before hand and was given conflicting advice given your website

 

[playinggameswithu]

Is ACR privately owned? Where is it headquartered? Where is it registered? How come you do not have a gaming commission? How come you do not allow players from NV or NJ??