ACR Thread

[ACR Rep]

Hello ACR Rep, i asked for a skrill cashout days ago an it was rejected
i was asked to send some documents for verification

i sent these documents 5 days ago and still no response, this is standard?
how long i should wait? :|

Shouldn't take that long, please send me your username thru a PM and I will look into it.

 

[ACR Rep]

Hi guys,

You asked and we listened. The wait is over. Literally. Forget about waiting 3 hours for late registration to close. With Gone in 60 Minutes Tournaments, late registration closes in just 60 minutes. That means fewer shots at re-entries and more thrills for diehard players.

Check the entire schedule here: http://www.americascardroom.eu/online-poker-promotions/gone-in-60-minutes/

 

[EA2USN]

You guys need to catch up to the times. We want a mobile /or no download version

 

[ScooperNova]

ACR Customer Support Chat

Is this normal?

 

[ScooperNova]

The rest of it.

 

[ACR Rep]

The rest of it.

Hello,

thank you for the message, but I'm sorry, I'm not able to read the screenshots no matter how much I zoom in. Would you be so kind to send me a private message so I can give you an email address so you can send them?

 

[ScooperNova]

Hello,

thank you for the message, but I'm sorry, I'm not able to read the screenshots no matter how much I zoom in. Would you be so kind to send me a private message so I can give you an email address so you can send them?

Yeah it appears unreadable. I will pm and get back to this when I can. Thanks.

 

[n8leagr8]

For those experiencing time outs and disconnects while playing in tournament games at ACR, here is a workaround I discovered.

As soon as you realize that you are frozen, go to the main lobby, and click on the "Game Info - My Tournaments" dropdown at the top of the screen. You'll see your table(s) listed there - click on it, and then click "Go to tourney". You may need to click "Leave My Table" first for it to work, but if you do it fast enough, you'll get right back in before missing a beat.

This unfortunately does not work for Cash games, I'm still trying to figure out how to manage that one. However, I have not been disconnected from games in the past two days, so perhaps they're working on it.

 

[n8leagr8]

For cash games if you realize you are frozen close the table < Refresh the lobby < and click on the table you were currently on (Should appear in green)

Thanks S3mper, I'll give this a try.

 

[ACR Rep]

MARDO500, ricardodiaz and NoahSDsDad just killed it playing #JackpotPoker for a wsop Main Event Package for just $3!

 

[ScooperNova]

MARDO500, ricardodiaz and NoahSDsDad just killed it playing #JackpotPoker for a WSOP Main Event Package for just $3!

Congrats guys if you're forum members.

 

[ScooperNova]

For those experiencing time outs and disconnects while playing in tournament games at ACR, here is a workaround I discovered.

As soon as you realize that you are frozen, go to the main lobby, and click on the "Game Info - My Tournaments" dropdown at the top of the screen. You'll see your table(s) listed there - click on it, and then click "Go to tourney". You may need to click "Leave My Table" first for it to work, but if you do it fast enough, you'll get right back in before missing a beat.

This unfortunately does not work for Cash games, I'm still trying to figure out how to manage that one. However, I have not been disconnected from games in the past two days, so perhaps they're working on it.

For cash games if you realize you are frozen close the table < Refresh the lobby < and click on the table you were currently on (Should appear in green)

It's sad that we're doing these things. The methods can work with varying success in my experience. The most difficult part of using this method is knowing when someone is timing down, or when you are disconnected. The appearance of the client on screen is the same in either case.

 

[S3mper]

It's sad that we're doing these things. The methods can work with varying success in my experience. The most difficult part of using this method is knowing when someone is timing down, or when you are disconnected. The appearance of the client on screen is the same in either case.

Yup - I have to worry every time I see some one timing down.

The biggest complaint from WPN and non WPN users is the software. She needs an upgrade to become extremely successful.

 

[MamaBull]

I have just started playing on ACR and like it. I don't know if this has been mentioned in the prior posts (9 previous pages) so I am going to ask about it anyway.

On a number of other sites, PokerStars, Full Tilt and Bovada, which I have played on, they have a rapid table game site, ie: zoom poker on Poker Stars, rush poker on Full Tilt and zone poker on Bovada. Does ACR have any plan to add this type of game to its site?

Thanks.

 

[kingmcbeth]

without pokerstars carbon and acr are the options i go to for online poker... the 3 and 4 hour late registrations are ridiculous.

 

[ScooperNova]

I contacted ACR support last night after for help depositing via chat. They were rude and unhelpful again. After I had tried 3 different deposit methods to no avail, I contacted support. I asked if they could help me, and they said "unfortuanately one of the payment methods you tried is not available, sorry" and they terminated chat without waiting for my response. Before I could take a screenshot, which I do every time because they NEVER EMAIL YOU THE CHAT LOGS WHEN YOU REQUEST THEM, they kicked the screen to a survey. This is the first time they have actually been so rude and incompetent that it actually pissed me off. Note to ACR support: Hanging up on people in live chat is rude.

 

[Tredine]

Yeah I hear you Scooper. I enjoy playing on ACR for sure but having the tourney table freeze a lot and super long late reg periods can be very annoying.

I've only had to interact with live chat one time so can't really give a solid opinion on that one.

I think one successful method people were using (and still might be) is/was Netspend reloadable visa. I know some of their fees gouge you a bit but it's definitely one method to get some cash on there. I've been able to load some money at a local CVS or gas station and been successful depositing in the past year.

Good luck!

 

[ACR Rep]

I contacted ACR support last night after for help depositing via chat. They were rude and unhelpful again. After I had tried 3 different deposit methods to no avail, I contacted support. I asked if they could help me, and they said "unfortuanately one of the payment methods you tried is not available, sorry" and they terminated chat without waiting for my response. Before I could take a screenshot, which I do every time because they NEVER EMAIL YOU THE CHAT LOGS WHEN YOU REQUEST THEM, they kicked the screen to a survey. This is the first time they have actually been so rude and incompetent that it actually pissed me off. Note to ACR support: Hanging up on people in live chat is rude.

We are really sorry you had this experience... again. Do you happen to remember the name of the rep who talked to you last night?

Also I'm in the process of reviewing the screenshots you sent me , please expct a PM in the next couple of hours.

 

[ACR Rep]

I have just started playing on ACR and like it. I don't know if this has been mentioned in the prior posts (9 previous pages) so I am going to ask about it anyway.

On a number of other sites, PokerStars, Full Tilt and Bovada, which I have played on, they have a rapid table game site, ie: zoom poker on Poker Stars, rush poker on Full Tilt and zone poker on Bovada. Does ACR have any plan to add this type of game to its site?

Thanks.

We dont have any fast fold poker, but we might implement it in the future.

 

[cjmoles]

Love the freerolls....yessir....smile....gonna save me $540 entry for the Million Dollar Sunday! Again! Yessir, smile.

 

[GoMuCkUrSeLfZ]

wish you guys could add some more table and card deck layouts other then that acr is great and one of my favorites

 

[GoMuCkUrSeLfZ]

Forgot to mention if you guys could add a block feature for certain players that would be great

 

[EA2USN]

Hey its 2015, Mobile version!!!!!!!!!!!!!!!!

 

[Tredine]

Forgot to mention if you guys could add a block feature for certain players that would be great

Yeah I can see how that'd come in handy, sir.

For me, I just play with all observer and player chat off. Helps me to think and make my donk plays in peace. = p

 

[ACR Rep]

wish you guys could add some more table and card deck layouts other then that acr is great and one of my favorites

you can change the Table background and cards layouts by going to the Option tab (poker client) and then click n Table Options, there simply select the Themes tab and you should be able to select the ones you want. Every now and then we add more and more themes to it.