ACR Thread

[S3mper]

Deleted some post. Please do not fight in this thread.

 

[Mexcrow]

Is the site under maintenance right now? I can’t login

 

[Mexcrow]

Is the site under maintenance right now? I can’t login

I was able to play all evening until about an hr ago

 

[palinho07]

I still have problem to log in Now it is possible to open the room, log in first time ... but when I click on something, for example cashier or tournaments .... there is only info, that there is some mistake and I need to log in again.

And it is all the time the same Do you have the same problem ?

 

[Shady Slim]

Is the site under maintenance right now? I can’t login

I was able to play all evening until about an hr ago

I still have problem to log in Now it is possible to open the room, log in first time ... but when I click on something, for example cashier or tournaments .... there is only info, that there is some mistake and I need to log in again.

And it is all the time the same Do you have the same problem ?

According to Tweet about an hour ago (10:20am EST) they are still having problems with the DDos attack.

 

[palinho07]

According to Tweet about an hour ago (10:20am EST) they are still having problems with the DDos attack.

Uff.. so it looks that it is really big problem. I believe that it will be solved today

 

[ACR Rep]

Hello guys, we are still experiencing the DDOS attacks, we had canceled all paused tournaments and refunded them according to our T&Cs. Our tech team is working to have the system back to normal. Apologies for the inconveniences and thank you for your patience.

 

[ACEWOLF56]

I thought this was a very helpful and information filled update on ACR/BCP/True so I am posting it here:

Thanks

Hello guys, we are still experiencing the DDOS attacks, we had canceled all paused tournaments and refunded them according to our T&Cs. Our tech team is working to have the system back to normal. Apologies for the inconveniences and thank you for your patience.

Thanks for the info. I thought that it was just me.

 

[ACR Rep]

Hello guys, I wanted to ask you some information about what are you experiencing right now on your side, on our side we know some players are not able to log in, or that the application gets stuck. Please, anything abnormal that you see or happens on the application now let me know so I can gather more information and send it to the IT department.


Thank you for your patience and cooperation.​

 

[NoPlace4U]

On my side it just keep configuring and after the time runs out the log in/sing up screen pops up.

 

[ACR Rep]

On my side it just keep configuring and after the time runs out the log in/sing up screen pops up.

So let me see if I got it, when you try to log in for the first time, it gets stuck on configuring and then the log in screen pops up again right? The system automatically forced you to log off.

 

[NoPlace4U]

So let me see if I got it, when you try to log in for the first time, it gets stuck on configuring and then the log in screen pops up again right? The system automatically forced you to log off.

Yes, thats what happens.

 

[ACR Rep]

Yes, thats what happens.

Thank you very much for this important information, our IT department is going to solve this log in issue. Any other feedback please let me know.

 

[John_3_16]

ACR Rep current status info Ohio, USA

Hello guys, I wanted to ask you some information about what are you experiencing right now on your side, on our side we know some players are not able to log in, or that the application gets stuck. Please, anything abnormal that you see or happens on the application now let me know so I can gather more information and send it to the IT department.


Thank you for your patience and cooperation.​

Tried to log in twice and an error occurred. Was sent to web page https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack= that is not available at this time either.

Login screen reappears after I close error messages and the web page attempt.


GL and I hope this helps. :icon_boun :star:

 

[johnwat2]

Blackchip

Does Blackchip have a login issue? I cannot log in.

 

[John_3_16]

Does Blackchip have a login issue? I cannot log in.

They share the same network. Usually what happens on one happens on the other. Sorry.

 

[ACR Rep]

Does Blackchip have a login issue? I cannot log in.

Yes, all our WPN skins are having log in issues right now, any feedback you have please let me know so I can forward to the IT department.

 

[gon4iypes]

I can see the actual lobby, not just the configuring screen, but there is a message box that says an error has occured please try again later

 

[stil370]

after asking for my password and notice comes up that says "an error has occurred, please try to log in again later"

 

[ACR Rep]

Tried to log in twice and an error occurred. Was sent to web page https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack= that is not available at this time either.

Login screen reappears after I close error messages and the web page attempt.


GL and I hope this helps. :icon_boun :star:

Thank you so much, this also helps a lot! I forwarded to the IT department. Appreciate your cooperation!

 

[Shady Slim]

So let me see if I got it, when you try to log in for the first time, it gets stuck on configuring and then the log in screen pops up again right? The system automatically forced you to log off.

Same thing with me as well. You get the login screen, try to login, then get "An error has occured, please try again".

Additionally, while I was writing this post something weird happened. The software opened up my Internet Explorer and was trying to get to the Cashier (I think). IE is NOT my default browser. The link in address bar is:

https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack=

This type of behavior happens when you try to click on Live Support in the login screen. It first opens up my default browser, but that site is unreachable. Then my IE opens up a few seconds later.

Another misc problem is the ACR lobby where you have the rotating banners in the lower left, it is just whitespace. I imagine those banners are served up from one of your sites that are unreachable.

 

[ACR Rep]

I can see the actual lobby, not just the configuring screen, but there is a message box that says an error has occured please try again later

Thank you so much for your information!

 

[ACR Rep]

after asking for my password and notice comes up that says "an error has occurred, please try to log in again later"

Thank you very much for your cooperation!

 

[ACR Rep]

Same thing with me as well. You get the login screen, try to login, then get "An error has occured, please try again".

Additionally, while I was writing this post something weird happened. The software opened up my Internet Explorer and was trying to get to the Cashier (I think). IE is NOT my default browser. The link in address bar is:

https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack=

This type of behavior happens when you try to click on Live Support in the login screen. It first opens up my default browser, but that site is unreachable. Then my IE opens up a few seconds later.

Another misc problem is the ACR lobby where you have the rotating banners in the lower left, it is just whitespace. I imagine those banners are served up from one of your sites that are unreachable.

Just to make sure, you were typing on the forum and then the software opened a window like redirecting you to somewhere right? I checked the link and it redirect to a promotion, but on your side, the page is not loading.


Try to click it again please: https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack=


Let me know what happens.

Edited: No worries, I tried to open the window again but the ACR website is down. We are working on this.

 

[Shady Slim]

Just to make sure, you were typing on the forum and then the software opened a window like redirecting you to somewhere right? I checked the link and it redirect to a promotion, but on your side, the page is not loading.


Try to click it again please: https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack=


Let me know what happens.

Edited: No worries, I tried to open the window again but the ACR website is down. We are working on this.

I actually got thru with that link this time. It opened up the banner for the 1,000,001 promo.