ACR Thread

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Is the site under maintenance right now? I can’t login
 
I still have problem to log in 😡 Now it is possible to open the room, log in first time ... but when I click on something, for example cashier or tournaments .... there is only info, that there is some mistake and I need to log in again.

And it is all the time the same 🙁 Do you have the same problem ?
 
Mexcrow said:
Is the site under maintenance right now? I can’t login
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Mexcrow said:
I was able to play all evening until about an hr ago
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palinho07 said:
I still have problem to log in 😡 Now it is possible to open the room, log in first time ... but when I click on something, for example cashier or tournaments .... there is only info, that there is some mistake and I need to log in again.

And it is all the time the same 🙁 Do you have the same problem ?
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According to Tweet about an hour ago (10:20am EST) they are still having problems with the DDos attack.
 
Shady Slim said:
According to Tweet about an hour ago (10:20am EST) they are still having problems with the DDos attack.
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Uff.. so it looks that it is really big problem. I believe that it will be solved today
 
Hello guys, we are still experiencing the DDOS attacks, we had canceled all paused tournaments and refunded them according to our T&Cs. Our tech team is working to have the system back to normal. Apologies for the inconveniences and thank you for your patience.
 
WEC said:
I thought this was a very helpful and information filled update on ACR/BCP/True so I am posting it here:
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Thanks
ACR Rep said:
Hello guys, we are still experiencing the DDOS attacks, we had canceled all paused tournaments and refunded them according to our T&Cs. Our tech team is working to have the system back to normal. Apologies for the inconveniences and thank you for your patience.
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Thanks for the info. I thought that it was just me.
 
Last edited by a moderator:
Hello guys, I wanted to ask you some information about what are you experiencing right now on your side, on our side we know some players are not able to log in, or that the application gets stuck. Please, anything abnormal that you see or happens on the application now let me know so I can gather more information and send it to the IT department.


Thank you for your patience and cooperation.​
 
On my side it just keep configuring and after the time runs out the log in/sing up screen pops up.
 
NoPlace4U said:
On my side it just keep configuring and after the time runs out the log in/sing up screen pops up.
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So let me see if I got it, when you try to log in for the first time, it gets stuck on configuring and then the log in screen pops up again right? The system automatically forced you to log off.
 
ACR Rep said:
So let me see if I got it, when you try to log in for the first time, it gets stuck on configuring and then the log in screen pops up again right? The system automatically forced you to log off.
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Yes, thats what happens.
 
NoPlace4U said:
Yes, thats what happens.
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Thank you very much for this important information, our IT department is going to solve this log in issue. Any other feedback please let me know.
 
ACR Rep current status info Ohio, USA

ACR Rep said:
Hello guys, I wanted to ask you some information about what are you experiencing right now on your side, on our side we know some players are not able to log in, or that the application gets stuck. Please, anything abnormal that you see or happens on the application now let me know so I can gather more information and send it to the IT department.


Thank you for your patience and cooperation.​
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Tried to log in twice and an error occurred. Was sent to web page https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack= that is not available at this time either.

Login screen reappears after I close error messages and the web page attempt.


GL and I hope this helps. 😱 :icon_boun :star:😕
 

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johnwat2 said:
Does Blackchip have a login issue? I cannot log in.
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They share the same network. Usually what happens on one happens on the other. Sorry. 🙁
 
johnwat2 said:
Does Blackchip have a login issue? I cannot log in.
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Yes, all our WPN skins are having log in issues right now, any feedback you have please let me know so I can forward to the IT department.
 
I can see the actual lobby, not just the configuring screen, but there is a message box that says an error has occured please try again later
 
after asking for my password and notice comes up that says "an error has occurred, please try to log in again later"
 
ACR Rep said:
So let me see if I got it, when you try to log in for the first time, it gets stuck on configuring and then the log in screen pops up again right? The system automatically forced you to log off.
Click to expand...

Same thing with me as well. You get the login screen, try to login, then get "An error has occured, please try again".

Additionally, while I was writing this post something weird happened. The software opened up my Internet Explorer and was trying to get to the Cashier (I think). IE is NOT my default browser. The link in address bar is:

https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack=

This type of behavior happens when you try to click on Live Support in the login screen. It first opens up my default browser, but that site is unreachable. Then my IE opens up a few seconds later.

Another misc problem is the ACR lobby where you have the rotating banners in the lower left, it is just whitespace. I imagine those banners are served up from one of your sites that are unreachable.
 
gon4iypes said:
I can see the actual lobby, not just the configuring screen, but there is a message box that says an error has occured please try again later
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Thank you so much for your information!
 
stil370 said:
after asking for my password and notice comes up that says "an error has occurred, please try to log in again later"
Click to expand...


Thank you very much for your cooperation!
 
Shady Slim said:
Same thing with me as well. You get the login screen, try to login, then get "An error has occured, please try again".

Additionally, while I was writing this post something weird happened. The software opened up my Internet Explorer and was trying to get to the Cashier (I think). IE is NOT my default browser. The link in address bar is:

https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack=

This type of behavior happens when you try to click on Live Support in the login screen. It first opens up my default browser, but that site is unreachable. Then my IE opens up a few seconds later.

Another misc problem is the ACR lobby where you have the rotating banners in the lower left, it is just whitespace. I imagine those banners are served up from one of your sites that are unreachable.
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Just to make sure, you were typing on the forum and then the software opened a window like redirecting you to somewhere right? I checked the link and it redirect to a promotion, but on your side, the page is not loading.


Try to click it again please: https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack=


Let me know what happens.

Edited: No worries, I tried to open the window again but the ACR website is down. We are working on this.
 
ACR Rep said:
Just to make sure, you were typing on the forum and then the software opened a window like redirecting you to somewhere right? I checked the link and it redirect to a promotion, but on your side, the page is not loading.


Try to click it again please: https://americascardroomcom-myaccou...0&langid=1033&WebTrack=&langid=1033&WebTrack=


Let me know what happens.

Edited: No worries, I tried to open the window again but the ACR website is down. We are working on this.
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I actually got thru with that link this time. It opened up the banner for the 1,000,001 promo.
 
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