ACR Thread

[emk211]

Let's do this, #ChangeMyMind


More info here

Have to be able to play them for them to actually matter.

 

[XYZ2123]

I agree that the Venom is an amazing opportunity. I just wish I could be playing trying to win a ticket instead of not being able to log in to the client for 4 days. I don't mean to troll, and ACR Rep is doing a great job, but I also think its deeply ironic that the only thing functioning in the software right now is the opening splash screen promoting the Venom that says in all caps: PROVE YOURSELF.

 

[XYZ2123]

There are suddenly a bunch of OD tourneys running that apparently have been running for a while. Not sure how that happened. I haven't been able to get past the splash screen since last night. The one time I did, all lobbies were empty. Just reg'd for a freeroll. Hope things go better today.

 

[lilpotato]

Important update: We are currently working on the log in issues, we apologize for the all the inconveniences. Thank you so much for your patience, we are working hard to have things fixed soon.

Remember to send your feedback here​

I see a list of things being worked on (pictured) I just wanted to show you the screen I get when I click on "Rewards" I don't see "Rewards" on the list and wanted to make you aware it is not working, at least not for me.


EDIT: Maybe this falls under VIP program points being worked on? I don't know.

 

[ACR Rep]

I got a venom 15.00 ticket...sure hope I get to use it

You will for sure, once again I apologize for all this situation. We are doing our best to get things fixed soon as possible.

 

[ACR Rep]

Important update: For the ones who are experiencing log in issues, we apologize for the all the inconveniences, we are currently working on it. Thank you so much for your patience, we are working hard to have things fixed soon.

Remember to send your feedback here​

 

[ACR Rep]

To ACR rep.

I know you won't respond as I'm not slobbering all over myself about the new amazing software update, but is our rakeback being calculated and saved for us, or is Nagy just putting that into his pocket? I know I should feel confident because it says "most trusted site". You know the site that knowingly allowed bots and super users for years and years.

I'm assuming the rewards page will be up and running by the end of the year sometime.

Hi, let me clarify that. As we stated on our website regarding the affected services:


VIP Program Rewards: You will receive full credit for any gameplay and any points accumulated will be tallied and recorded accurately. During the first phases of the launch, you will temporarily be unable to see the points accumulated in the poker client. Rest assured that once we’ve enabled that functionality, you will see that you’ve received credit for any and all play.

You can check it here

 

[IFLAS]

Hi, let me clarify that. As we stated on our website regarding the affected services:


VIP Program Rewards: You will receive full credit for any gameplay and any points accumulated will be tallied and recorded accurately. During the first phases of the launch, you will temporarily be unable to see the points accumulated in the poker client. Rest assured that once we’ve enabled that functionality, you will see that you’ve received credit for any and all play.

You can check it here

Thank you so much for your reply.

I'm assuming "temporarily" means anywhere from 2-3 months or more?

Also, I was told I am in the "queue" for a tourney refund that I played FOUR days ago. No refund yet.

Also, no visual hand history? Is that the plan. Do they realize how important it is to be able to instantly see how bad your opponent is and record it in the notes (you know, the notes that we worked so hard on for years)

Game filters still don't work.

Why no Omaha8 ring games?

And finally, is there a statement or a list of the things that this software update is supposed to improve?

PS. On the day the sportsbook was closed (without bothering to inform us) I had made a parlay bet that was a winner. The games ended after the shutdown. That money was never transferred to my poker account. Is it in limbo in outer space now or will it magically reappear at some point? Well, appear in my pocket, not Nagys.

By the way, love the Confuscious quote "if you love your job you will never work a day in your life"

Toodles

 

[ACR Rep]

Just to keep you guys updated, we are still working on:​

​

-Casino
-Sports
-Log in issues
-MTTs
-SnGs
-P2Ps
-Hand Histories/Game Reply
-Rewards​

 

[tomk7788]

Looks like ACR is making some progress, does anyone have issues with the table graphics?

 

[ACR Rep]

Thank you so much for your reply.

I'm assuming "temporarily" means anywhere from 2-3 months or more?

Also, I was told I am in the "queue" for a tourney refund that I played FOUR days ago. No refund yet.

Also, no visual hand history? Is that the plan. Do they realize how important it is to be able to instantly see how bad your opponent is and record it in the notes (you know, the notes that we worked so hard on for years)

Game filters still don't work.

Why no Omaha8 ring games?

And finally, is there a statement or a list of the things that this software update is supposed to improve?

PS. On the day the sportsbook was closed (without bothering to inform us) I had made a parlay bet that was a winner. The games ended after the shutdown. That money was never transferred to my poker account. Is it in limbo in outer space now or will it magically reappear at some point? Well, appear in my pocket, not Nagys.

By the way, love the Confuscious quote "if you love your job you will never work a day in your life"

Toodles

I'm assuming "temporarily" means anywhere from 2-3 months or more? (I wish I could give you an exact time frame, however I don't have it at the moment.)

Also, I was told I am in the "queue" for a tourney refund that I played FOUR days ago. No refund yet. (May I have your screen name by PM so I can check it.)

Also, no visual hand history? Is that the plan. Do they realize how important it is to be able to instantly see how bad your opponent is and record it in the notes (you know, the notes that we worked so hard on for years) (We are currently working on this.)

Game filters still don't work. (We are working on this too.)

Why no Omaha8 ring games? (Our tournaments department is working hard on including all the games we previously had on the old version)

And finally, is there a statement or a list of the things that this software update is supposed to improve? (Our Web team is working on this one)

PS. On the day the sportsbook was closed (without bothering to inform us) I had made a parlay bet that was a winner. The games ended after the shutdown. That money was never transferred to my poker account. Is it in limbo in outer space now or will it magically reappear at some point? Well, appear in my pocket, not Nagys. (For this one, please contact directly with the CS department so they can help you out)

By the way, love the Confuscious quote "if you love your job you will never work a day in your life" (One of the best ways you can see things while you live the life )

 

[Amanda A]

Love the look and the new buttons with 1/2 pot, pot sized bet etc! Tournaments seem to run much faster! Well done.

 

[soncheebs]

Love the look and the new buttons with 1/2 pot, pot sized bet etc! Tournaments seem to run much faster! Well done.

What? You are actually able to play...everythings been down since last night for me....can we get clarification ACR rep?

 

[tomk7788]

$50 on demands going on right now... Noticed the bet slider does not work with mouse wheel. Stack sizes updating correctly in lobby and at table under stats now, they were not before so that is good.

Does the table pop up when it's your turn to act? The aspect ratio is incorrect and other graphic issues as well.

 

[perrywh]

WHATS THIS DEAL NOW. IVE BEEN PATIENT UNTIL THIS AFTER HOURS OF TRYING TO LOG IN.

 

[UberRogue]

+1 on issues. The pot being in the bottom of the cards making it harder to see no matter what resolution I went to. My hand histories don't appear to be exporting either. The IP address things noted above.

 

[Jamuka7657]

Getting the IP address blocked message too, so it's just another login bug right? I don't actually need to contact customer support?

 

[MikeCarasone]

I’m currently getting IP blocked due to multiple log in attempts. This was my first time logging back in since the current update. I was logged on last night and the site must’ve disconnected me.

 

[muse713]

Getting the IP address blocked message too, so it's just another login bug right? I don't actually need to contact customer support?

Got the same message.

 

[MikeCarasone]

I’m currently getting IP blocked due to multiple log in attempts. This was my first time logging back in since the current update. I was logged on last night and the site must’ve disconnected me.

 

[MikeCarasone]

Closed the login pop up and used the log in area in the top right (under the X) and it finally logged me in. Hopefully there’s no more issues. Did the ACR update revamp the entire software and RNG? Curious to know the exact extent of the new software client. What’s different / improved etc?

 

[ACR Rep]

Update: Guys we are currently working on the IP message, please do not worry. There's no need to uninstall the client or do anything to get it fix, we are fixing it.

 

[KristaK]

Update: Guys we are currently working on the IP message, please do not worry. There's no need to uninstall the client or do anything to get it fix, we are fixing it.

hi hi
i just had a look at ACR... its lookin great!
love the improvements and new look! good job and well done ..
BRAVO to the software engineers... Krista passes them a beer for working overtime last few days under lots stress
and to the ACR Reps... a beer for you & welcome to the challenging world of customer service, you did a wonderful job... like your Lincoln said:
"You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time"
many of us appreciate the daily CC freerolls and the multitude of other events you offer our community
Cheers
Krista!

 

[Amanda A]

I was able to log in and play a tourney but now I'm getting the same ip message.

 

[frankace12]

Just to keep you guys updated, we are still working on:​

​

-Casino
-Sports
-Log in issues
-MTTs
-SnGs
-P2Ps
-Hand Histories/Game Reply
-Rewards​

TABLE DOESN'T POP UP ON MY TURN AUTO MUCK YOU HAVE TO UNCHECK EVERY TIME YOU SWITCH TABLE NEED TO CHANGE THE BEGIN TURN SOUND SO FREAKING ANNOYING