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I agree that the Venom is an amazing opportunity. I just wish I could be playing trying to win a ticket instead of not being able to log in to the client for 4 days. I don't mean to troll, and ACR Rep is doing a great job, but I also think its deeply ironic that the only thing functioning in the software right now is the opening splash screen promoting the Venom that says in all caps: PROVE YOURSELF.
There are suddenly a bunch of OD tourneys running that apparently have been running for a while. Not sure how that happened. I haven't been able to get past the splash screen since last night. The one time I did, all lobbies were empty. Just reg'd for a freeroll. Hope things go better today.
I see a list of things being worked on (pictured) I just wanted to show you the screen I get when I click on "Rewards" I don't see "Rewards" on the list and wanted to make you aware it is not working, at least not for me.ACR Rep said:
EDIT: Maybe this falls under VIP program points being worked on? I don't know.
IFLAS said:
Hi, let me clarify that. As we stated on our website regarding the affected services:
VIP Program Rewards: You will receive full credit for any gameplay and any points accumulated will be tallied and recorded accurately. During the first phases of the launch, you will temporarily be unable to see the points accumulated in the poker client. Rest assured that once we’ve enabled that functionality, you will see that you’ve received credit for any and all play.
You can check it here
Thank you so much for your reply.ACR Rep said:
I'm assuming "temporarily" means anywhere from 2-3 months or more?
Also, I was told I am in the "queue" for a tourney refund that I played FOUR days ago. No refund yet.
Also, no visual hand history? Is that the plan. Do they realize how important it is to be able to instantly see how bad your opponent is and record it in the notes (you know, the notes that we worked so hard on for years)
Game filters still don't work.
Why no Omaha8 ring games?
And finally, is there a statement or a list of the things that this software update is supposed to improve?
PS. On the day the sportsbook was closed (without bothering to inform us) I had made a parlay bet that was a winner. The games ended after the shutdown. That money was never transferred to my poker account. Is it in limbo in outer space now or will it magically reappear at some point? Well, appear in my pocket, not Nagys.
By the way, love the Confuscious quote "if you love your job you will never work a day in your life"
Toodles
IFLAS said:
I'm assuming "temporarily" means anywhere from 2-3 months or more? (I wish I could give you an exact time frame, however I don't have it at the moment.)
Also, I was told I am in the "queue" for a tourney refund that I played FOUR days ago. No refund yet. (May I have your screen name by PM so I can check it.)
Also, no visual hand history? Is that the plan. Do they realize how important it is to be able to instantly see how bad your opponent is and record it in the notes (you know, the notes that we worked so hard on for years) (We are currently working on this.)
Game filters still don't work. (We are working on this too.)
Why no Omaha8 ring games? (Our tournaments department is working hard on including all the games we previously had on the old version)
And finally, is there a statement or a list of the things that this software update is supposed to improve? (Our Web team is working on this one)
PS. On the day the sportsbook was closed (without bothering to inform us) I had made a parlay bet that was a winner. The games ended after the shutdown. That money was never transferred to my poker account. Is it in limbo in outer space now or will it magically reappear at some point? Well, appear in my pocket, not Nagys. (For this one, please contact directly with the CS department so they can help you out)
By the way, love the Confuscious quote "if you love your job you will never work a day in your life" (One of the best ways you can see things while you live the life 😎)
Closed the login pop up and used the log in area in the top right (under the X) and it finally logged me in. Hopefully there’s no more issues. Did the ACR update revamp the entire software and RNG? Curious to know the exact extent of the new software client. What’s different / improved etc?
hi hiACR Rep said:
i just had a look at ACR... its lookin great!
love the improvements and new look! good job and well done ..
BRAVO to the software engineers... Krista passes them a beer for working overtime last few days under lots stress
and to the ACR Reps... a beer for you & welcome to the challenging world of customer service, you did a wonderful job... like your Lincoln said:
"You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time"
many of us appreciate the daily CC freerolls and the multitude of other events you offer our community
Cheers
Krista!
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