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Recently i tried to deposit on ACR. When i clicked on the cashier and then on deposit, it sent me to a player to player screen showing that a request was pending for $100 to western union to a players name i've never seen or typed in. I was concerned so i contact the live chat. The person i had contact with didn't care and kept repeating that i must have typed in the name by accident. I can comfirm once again that i have never typed in this name and country. Can you please look into this why this random name apeared asking for a transfer to western union? Check if any IP have logged in from another computer on my account maybe? Or explain me why this name showed up instead of trying to tell me i must have typed in that name.
After that, when clicking on deposit, it sent me to the same page a few times. Finally, after a few tries i got on the right screen where i could deposit with my prefered method - E-wallets/Creditcard. The next problem... It didn't accept my details. I asked the man in the live chat why, and he told me this is because my card is blocked because it is isued in another country. Well, ofcourse. mastercard is not from my country. I've never had isues with this on any site and didn't have isues with this on ACR for a long time. It is normal for a credit card to be sent from another country to the person that buys it. The cards is mine, and i am from The Netherlands. Just the card itself is created in another country. This method is the only way i want to deposit on ACR. Are you smart enough to understand my card is only sent and made in another country, but the card holder, me, is from The Netherlands? The guy in the live chat wasn't. It's like saying my Samsung phone isn't mine because it wasn't made in The Netherlands.
Would be nice if you can help me and unblock my card. Else you've lost a customer with this nonsense.
After that, when clicking on deposit, it sent me to the same page a few times. Finally, after a few tries i got on the right screen where i could deposit with my prefered method - E-wallets/Creditcard. The next problem... It didn't accept my details. I asked the man in the live chat why, and he told me this is because my card is blocked because it is isued in another country. Well, ofcourse. mastercard is not from my country. I've never had isues with this on any site and didn't have isues with this on ACR for a long time. It is normal for a credit card to be sent from another country to the person that buys it. The cards is mine, and i am from The Netherlands. Just the card itself is created in another country. This method is the only way i want to deposit on ACR. Are you smart enough to understand my card is only sent and made in another country, but the card holder, me, is from The Netherlands? The guy in the live chat wasn't. It's like saying my Samsung phone isn't mine because it wasn't made in The Netherlands.
Would be nice if you can help me and unblock my card. Else you've lost a customer with this nonsense.
PokerFunKid said:
Please note that the name pending is not a "player to player" transfer, it is for a Person to Person transfer, which in this case is WU. That name was requested online by the same IP address you have been using since 4/2/2015.
The system was not giving you the card option because the security software blocked your CC options since it noticed that the card is not issued in the country you are in right now. Note that this particular card was blocked back when you made your first deposit. We did send an email with this information, letting you know the documents we were requesting in order to release your CC deposits, due to security measures. We do not allow cards from a country other than the one the customer is currently living.
If you want to make a deposit with that card, you may use BitCoin. You can get BitCoins through CC transfers or bank transfer or you may also use Person to Person, Skrill...
Note that the WU name that is still pending DOES NOT affect your account unless you want to send money through them to deposit. So to be clear, we just want to let you know that the WU name is to make deposits on your account through the WU company, you are not sending money to a player.
To find out more information about this matter, please send an email to [email protected]
Chandla said:
Chandla said:
ACR and BCP have "On Demand" freerolls running all day open to everyone, AFAIK. Once one stops with the registration period, another one starts.
The edit button can be your friend, no need to post twice like that within 1 minute of each other, especially when it could have been 1 sentence, just for future reference.
So I just tried to deposit on ACR, amount was 28$ , I was called by customer service from ACR and told it was declined by the bank. I called my bank and they said everything was fine on their end. So I tried again for the same amount, and got a pop up saying there was an international hold on the card and to contact my bank again.
This is a pre paid card and only have 30$ on it. When I contacted my bank the second time they told me the reason it was declined was when I tried to deposit the first time, instead of 28$ they tried to remove 187$!!! and the second time instead of the 28 they tried to remove 30something. I contacted support over chat and was told by Penny M. "try a lower amount" no mention that they tried to basically steal from me!!! ACR was the site I had picked to deposit money on, but if this is the standard practice , I think I will go else where.
This is a pre paid card and only have 30$ on it. When I contacted my bank the second time they told me the reason it was declined was when I tried to deposit the first time, instead of 28$ they tried to remove 187$!!! and the second time instead of the 28 they tried to remove 30something. I contacted support over chat and was told by Penny M. "try a lower amount" no mention that they tried to basically steal from me!!! ACR was the site I had picked to deposit money on, but if this is the standard practice , I think I will go else where.
ACR Rep said:
For at least 3 months I have been told on twitter that you are aware of an issue I will address, but yet nothing has been done.
At least 3 months ago I asked why doesn't your site allow an opponent's cards to be seen if he called a bet on the river. They said the tech people know about it & it MAY be implemented.
So my questions are to you why can't I see an opponents hole cards when he calls me on the river & will you ever implement this into your software & when?
CSINSC said:
I don't think this is a software glitch. It's an intentional decision. In live poker at least, you can muck a loosing hand in most circumstances, although it depends on casino rules. I have no issue with ACR's policy, because it's applied equally to all users. It would be nice to have it go the other way, but at long as it's standard, I'm fine.
CSINSC said:
I think people get used to seeing cards you would never see in any other setting on Bovada. ACR's muck/show policy has been a big issue among players for years now. They are always "about to change it". I personally don't see an issue. There are strange instances of people who are first to act being able to muck their cards on checked down pots. I understand they have a "last aggressor" rule and when and where it is applied. In what other setting are you told if your hand is a winner before you choose to muck or show when the action is on you? None.
ACR Rep
I played over 300 hands, maybe 400 during plo happy hour 6am-8am yesterday (12/30/15), and my bonus only increased $10. It's not like I'll ever clear it lol, but I'm pretty sure I'm missing at least $30 in bonus. I also thought I was shorted $10 another day, but not sure of the date.
I played over 300 hands, maybe 400 during plo happy hour 6am-8am yesterday (12/30/15), and my bonus only increased $10. It's not like I'll ever clear it lol, but I'm pretty sure I'm missing at least $30 in bonus. I also thought I was shorted $10 another day, but not sure of the date.
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ScooperNova said:
As you are aware poker is a game of information. I'm missing out on valuable information if I'm not allowed to see an opponents hole cards on river if it is checked down or even if a bet is called. That is my right & ACR is not allowing it.
Also being able to see an opponents cards on river helps to prevent collusion. If I'm in a 3-way pot & I'm in the middle between a bettor & a raiser & we get down to the river & the raiser has absolutely nothing then there is a great chance that the 2 individuals are colluding.
blobman said:
On other real quality sites like Poker Stars or Full Tilt you are able to see whole cards on the river when called.
In live poker it is frowned upon to ask to see a losing player's hand, but it is still your RIGHT as long as U don't abuse that RIGHT by asking to see the losing hand every time.
By seeing the whole cards of opponents on rivers I am gathering much-wanted information on how they play & how they are playing against me. Since you know that poker is a game of information that you have to piece together that info is vital.
Another aspect of seeing hole cards on the river if called is that it dissuades players from cheating/colluding. If you are a player in the middle of 2 people from the same exact location & one bet & the other reraises time after time then you should expect collusion & with being able to see the hole cards U can actually find that info out.
It was a marketing decision. Similar to the unique way Bovada made 'anonymous' a marketing decision.
If you research a bit you will find justifications for the decision. But they are made not by players, but by ACR management. Very few people are pleased or have ever been pleased by the way WPN deals with showdown.
If you research a bit you will find justifications for the decision. But they are made not by players, but by ACR management. Very few people are pleased or have ever been pleased by the way WPN deals with showdown.
I have a question, is there any 18 person SNG or 45 people SNG no late registration just like other sites as an example, turbos, or 10 or 15 min blind levels in the future? MTT freeze out, with 15 minute blinds, with one hour late registration in the future? I enjoy the $ 500.00 GTD R/A for $6.00 and this has one hour late registration, 15 minute blinds because of the common structure of my suggestions, the time involved to play these compared to the Big 10's as an example.
The reason, three hour late registration in most of the MTT’s that are offered I now avoid because of how long a person can focus and play their “A” game is only about three hours even though every now and then I will play. So, I avoid them all unless I am mentally focused to play this structure, but I play SNG’s mostly; the suggestions would also give additional options to the players who are attracted to those structured games that I suggested. This would give my experience at ACR more options that keep me playing more consistent throughout the day and attract new, exisiting players that are looking for this type of structure that is offered at other sites as an example.
The reason, three hour late registration in most of the MTT’s that are offered I now avoid because of how long a person can focus and play their “A” game is only about three hours even though every now and then I will play. So, I avoid them all unless I am mentally focused to play this structure, but I play SNG’s mostly; the suggestions would also give additional options to the players who are attracted to those structured games that I suggested. This would give my experience at ACR more options that keep me playing more consistent throughout the day and attract new, exisiting players that are looking for this type of structure that is offered at other sites as an example.
ScooperNova said:
SIR I'm not sure how familiar you are with the rules of poker, however it IS a players' rights to see what his opponent hand in the hand that he called on the river. As I said it is allowed by casinos, however that rule is frowned upon because it is associated with rubbing salt into your opponents wounds. I have played in a plethora of live different poker games & different stakes & the rule has always been U can see your opponents cards on river if called. Players can also use this option if they this their is colluding going on table.
CSINSC said:
players have no inherent rights. Poker is a game. Players have the right to play a fair game, and ACR's showdown policies do not favor any specific player, the fairness is preserved. You might prefer a different variant of the rules, just as some players might prefer to play limit istead of no limit hold 'em but ACR isn't restricting your rights as a poker player. You make some good points as to why your preferred variant of showdown rules are are superior, but that doesn't mean the lack thereof is necessarily bad. You're right that ACR's policy is not the standard, but ACR is under no obligation to be standard.
melinreno said:
I've never heard for steeper payouts requested in ACR. I'd say give some of 1st place money to 3rd and 4th and 2nd place money to 4th-9th (or so). Although either give bigger mincashes or give fewer mincashes, because as is I don't want to mincash for $0.71 in a $0.55 where I'm probably in for 3 bullets tbh.
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