ACR Thread

[GODZZ]

I am sorry for the inconvenience,

Some cust were not able to log in to the client, however the problem has been fixed.

Regards

Thanks I found the problem , it was all me lol.My com. was blocking you.

 

[ACR Rep]

Notice: We will have some scheduled downtime for maintenance on Tuesday, January 12th from approximately 5am-9am ET. We appreciate your patience and apologize for any inconvenience.

 

[Acehigh562]

Thx for the heads up on maintenance hours ....I just recently made a switch from window 7 to Vista so I downloaded Acr everything seems to run just as good as window 7 but one little thing It won't let me download any table themes it's not a big deal but do anybody know why?

 

[ACR Rep]

Thx for the heads up on maintenance hours ....I just recently made a switch from window 7 to Vista so I downloaded Acr everything seems to run just as good as window 7 but one little thing It won't let me download any table themes it's not a big deal but do anybody know why?

Try with a most recent windowns version, windows 8 should work fine.

 

[ACR Rep]

Please be aware that the downtime had to be pushed back one day.

So, the network maintenance will take place tomorrow, Wednesday January 13th from 5:00am ET to 9:00am ET

Sorry for any inconvenience this may cause.

 

[lonewolfkc]

inactives

Please be aware that the downtime had to be pushed back one day.

So, the network maintenance will take place tomorrow, Wednesday January 13th from 5:00am ET to 9:00am ET

Sorry for any inconvenience this may cause.

Thanks for the update. Any chance this maintenance will have inactive players removed from tourneys after missing X# hands? Sorry f there is a post about this somewhere, I'm too old and lazy to search. ✌🏼️

 

[blobman]

Thanks for the update. Any chance this maintenance will have inactive players removed from tourneys after missing X# hands? Sorry f there is a post about this somewhere, I'm too old and lazy to search. ✌🏼️

Why should they be removed? It's the players' right to fold every hand, which is what sitting out/being inactive is.

 

[CSINSC]

Thanks for the update. Any chance this maintenance will have inactive players removed from tourneys after missing X# hands? Sorry f there is a post about this somewhere, I'm too old and lazy to search. ✌🏼️

Why would you want the inactive players to be removed? There are many many advantages to having inactive players at the table.

I have before in tourneys played at a whole table with inactive players & I was just raking in the money.

I just can't fathom why you would want to get rid of inactive players. When there is an inactive player at the table that is free money that is just waiting for you to acquire at ZERO risk to your stack.

The last point is if they signed up for the tourney then they should have every option to play a hand or sit out a hand at any time in the tournament. Let's say you are signed up for a tournament & you get a power outage in your house due to weather. Wouldn't you like the option of if you came back to the table after an hour the site would not have inexplicably taken you out of the tournament?

 

[Spades47]

I spoke with someone from act earlier tonight and they said they had 6-.50/1.00 and 10-1.00/2.00 plo games going? Is this accurate? If so I'm very surprised at the traffic. Thanks

 

[theevildub]

hey ACR Rep, nice to meet you. Are you allowed to give us your ACR username ??

 

[ScooperNova]

hey ACR Rep, nice to meet you. Are you allowed to give us your ACR username ??

I don't think the ACR Rep plays poker at ACR. :dontknow:



Edit: UNRELATED

It's 9:05am EST and I'm not getting anything with the client. Checking protocol version message on client page. Guessing maintenance running a little late. It did update my client when I opened it.

 

[ACR Rep]

hey ACR Rep, nice to meet you. Are you allowed to give us your ACR username ??

Hey buddy,

Although I represent the WPN company I do not play at any of the WPN brands.

 

[ACR Rep]

I don't think the ACR Rep plays poker at ACR. :dontknow:



Edit: UNRELATED

It's 9:05am EST and I'm not getting anything with the client. Checking protocol version message on client page. Guessing maintenance running a little late. It did update my client when I opened it.

Good day ScooperNova,

Yes, the maintenance time is taking a little bit longer than the expected. I will edit this post as soon it's ready.

 

[ScooperNova]

Good day ScooperNova,

Yes, the maintenance time is taking a little bit longer than the expected. I will edit this post as soon it's ready.

Good day to you as well ACR Rep,
That was the timeliest response in poker forum representative history!

Edit: I wish the maintenance was equally as timely. Lol. Good luck.

I think you only have 30 minutes to edit your post. At least I think I do.

 

[ScooperNova]

It's ready! Ninja'd!

Edit: I may have jumped the gun a bit, I'm playing poker, but 2plo or plo8 are not available nor is 10plo8 or 5plo.

 

[ACR Rep]

Good day to you as well ACR Rep,
That was the timeliest response in poker forum representative history!

Edit: I wish the maintenance was equally as timely. Lol. Good luck.

I think you only have 30 minutes to edit your post. At least I think I do.

You are right ScooperNova, I was not able to edit the message. However, please note that the software is up an running already.

Regards

 

[ACR Rep]

It's ready! Ninja'd!

Edit: I may have jumped the gun a bit, I'm playing poker, but 2plo or plo8 are not available nor is 10plo8 or 5plo.

Yes, we are working on it

 

[ScooperNova]

Yes, we are working on it

Glad to hear that. I was beginning to wonder if it was permanent

 

[SteelyDanFan]

ACR software crash

Please be aware that the downtime had to be pushed back one day.

So, the network maintenance will take place tomorrow, Wednesday January 13th from 5:00am ET to 9:00am ET

Sorry for any inconvenience this may cause.

Apparently, the network maintainance will also take place from 7:45pm to 9:00pm on Wednesday, freezing DOZENS of nightly tournaments that were in progress at the time.

Congratulations on alienating what few players still put up with your constant software glitches and server crashes, ACR!

 

[WDCJulia]

Frustrated with ACR

I just found ACR after playing for years on other sites then just playing live last 3 years. I like it so far. BUT in the past 2 weeks I have been in lower entry (under 20 bucks but have rebought) tourneys and in top 5 2x this past week and once last week and they just stop the tourney with no warning. Today I played a 1500gtd for 3 hours and was in 5th place with 125k with 129 out like 300 players left. LEVEL 27! game is "paused" we are told to wait. then it just never comes back. I was paid my buy in (10 bucks ish) and then all 129 got paid!! that is crazy! 5th place should have made at least a hundred bucks in a 1500gtd. When you call they have no apologies or solutions. I have been here about a month and have cashed in almost every lower end tourney. Ready to play some bigger ones like I used to but now worried about this software/maintenance situation. I don't want to spend 3-5 hour playing for that to happen. Too irritating. I live near the Hustler and 4 other nice casinos. Sorry to whine but anyone else have this issue? I'm over it. Maybe will stick with live play. I won a good amount at Carbon over the years, they just stopped paying us. Couldn't ACR pay out more fairly when this happens and or WARN us of when they need to do work and not let us start playing then?

 

[WDCJulia]

ACR down - update

Just saw some of the other comments. Looks like this is an ongoing and usual issue. Guess I got my answer. Cash out and wait for online play to be legal in LA. You guys need to get your stuff together. I don't mind the planned and warned down time. It's what happened a few hours ago. See the 1500gtd with a rebuys. Ridiculous. Not acceptable. I see I am not the only one bothered by this. 2 times to me in 1 week and only been here a month or so. Sad.

 

[Acehigh562]

I'm not sure if Acr rep and Acr support are the same peoples but someone I chat with at support told me they play. I was asking about what happen to the on demands and his response was everything is fine I was just playing in one.

 

[ScooperNova]

Good day ScooperNova,

For cash games points is automatic, for tournament points is 24 hours.

Ok , so I am playing today. Before I start play at .25/.50 CAP PLO (Jenalite) this morning, i had 2.70 award points on my bonus meter. When I was done it was the same. A little later it went up to 3.20. I got 60 combat points in this time, and I noticed they do not update on cashier page until you close out the table. Seemed like I had a big weighted contribution during this session. Nothing happened on my bonus meter.

 

[ACR Rep]

Most likely he mentioned he was able to open a table, but note that we are not allow to create accounts since our IP is blocked from playing at any of the WPN brands.

 

[ACR Rep]

Ok , so I am playing today. Before I start play at .25/.50 CAP PLO (Jenalite) this morning, i had 2.70 award points on my bonus meter. When I was done it was the same. A little later it went up to 3.20. I got 60 combat points in this time, and I noticed they do not update on cashier page until you close out the table. Seemed like I had a big weighted contribution during this session. Nothing happened on my bonus meter.

Good day ScooperNova,

I have refreshed the points, you can check the updated amount right under rewards > bonuses


Regards