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Zb1217 said:
Please contact directly our security department by email to [email protected]. Normally when there's an account suspended, our department in charge send an email, please check your inbox and make sure to check spam also, if you don't get an email yet, please contact them and remember to add your personal account details.
ACR Rep
Amanda A said:
Hi Amanda, you can request your hand histories directly by email to our cs reps to [email protected] for an specific period of time, regarding the hands being deleted this should not happen in the poker client not for only one day, in such case I recommend you to uninstall and reinstall the App.
ACR Rep
Docs verified still no withdrawal methods available
Unfortunately It hasn't, I just tried again. Still getting the error. I have attached a photo to show you what it is showing me. Not sure why this is happening. I do appreciate the response but some resolution is needed as I will be needing to tap into my bankroll to pay some bills from lack of hours due to the pandemic.
Thank you for your assistance.
ACR Rep said:
Unfortunately It hasn't, I just tried again. Still getting the error. I have attached a photo to show you what it is showing me. Not sure why this is happening. I do appreciate the response but some resolution is needed as I will be needing to tap into my bankroll to pay some bills from lack of hours due to the pandemic.
Thank you for your assistance.
Attachments
Violent Vince said:
If you are referring to a ticket worth $2650 for the main event, those can only be use on the upcoming Venom, now if you are referring to lower tickets, please send an email to [email protected] asking for an exchange as an exception, if there are no tournaments available for the same value, and they will gladly assist you.
ACR Rep
reload bonus problems
Hi ACR,
I have been having a great deal of trouble with customer service Rep: Molly M. Tonight after another incompetent reply I finally ask her to escalate the issue to her manager. I've explained to Molly in great detail several times how my reload bonuses section does not work. I'm not able to just select the one I want enabled, it simply does not work. If I try to enable just one another one will also enable, and sometimes all three will enable. Since 7-25-20 I've naturally tried to enable the reload bonus expiring first, and it never works. My points get distributed between all 3 bonuses. This is why I'm not playing on the site, because the problem is the hands of a lady that apparently cannot read English. So as further measure, I'm posting here in hopes that someone will take on the issue before my other two reload bonuses expire. The first one just expired tonight.
Hi ACR,
I have been having a great deal of trouble with customer service Rep: Molly M. Tonight after another incompetent reply I finally ask her to escalate the issue to her manager. I've explained to Molly in great detail several times how my reload bonuses section does not work. I'm not able to just select the one I want enabled, it simply does not work. If I try to enable just one another one will also enable, and sometimes all three will enable. Since 7-25-20 I've naturally tried to enable the reload bonus expiring first, and it never works. My points get distributed between all 3 bonuses. This is why I'm not playing on the site, because the problem is the hands of a lady that apparently cannot read English. So as further measure, I'm posting here in hopes that someone will take on the issue before my other two reload bonuses expire. The first one just expired tonight.
ACR Rep said:
Amanda A said:
Say what? Uninstalling the app will remove the hand histories from your hard drive, if I am not mistaken. That is probably how Amanda lost them in the first place.
I lost my hand histories last week when ACR had a bad update that had to be uninstalled before updating again. All of my hand histories did not survive the process.
If you did a "manual" uninstall by renaming the old ACR client directory on your drive, then your hand history will be untouched, which is what I did. After installing a fresh client, you can copy all of the files in your hand history directory into the new installed directory.
Are you #BOSS material? It's time to shine!
BOSS #20 - $150,000 GTD - High Roller 8-Max
Late reg: 4 levels remaining
Buy-In: $630
#ACR #OSS #OSSCub3ed #OSSCubed #Poker #PokerSeries #PokerTournament #PokerLife #PokerFun
BOSS #20 - $150,000 GTD - High Roller 8-Max
Late reg: 4 levels remaining
Buy-In: $630
#ACR #OSS #OSSCub3ed #OSSCubed #Poker #PokerSeries #PokerTournament #PokerLife #PokerFun
amxvulcan said:
Hi, could you please provide me more details about the issue you've experienced when attempt to log in on the client? or are you trying to log in from mobile, if that's the case, please note that our website is currently down as it is undergoing maintenance. Our team is working diligently to bring americascardroom.eu back online.
The good news is our tables are fully operational on the client from a pc. That means you can enjoy all your favorite cash games and tournaments right now.
ACR Rep
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