ACR Thread

[ACR Rep]

Update: Techs are still working to solve today's issues. Will keep you posted once the poker client is back up.

 

[whowantwhat]

Hey client seems to be up again but I didn't get a refund for the tourney I was in when it crashed

 

[ACR Rep]

Latest Update: The downtime has finished, the poker client is back up. Refunds for the affected tournaments will be processed in a timely manner.

Apologies for the inconvenience.

 

[ACR Rep]

Hey client seems to be up again but I didn't get a refund for the tourney I was in when it crashed

Please be so kind and check out our latest update: https://www.cardschat.com/forum/poker-rooms-10/acr-thread-217550/post-5775599.html

 

[PokerArte]

I love this room. I deposited $50 at the beginning of the year and ended up losing everything, which is why I stopped playing for about a month.
After that period, I started playing some freerolls again and ended up winning a few bucks, which I used to play micro tournaments again, and luckily I managed a good winning streak in the last few months.
I only play in this room and I intend to take advantage of the high dollar value in my country ($1 = R$6) to try to live off poker. I've been studying and playing a lot, and I intend to play up to the high stakes here.

 

[ACR Rep]

I love this room. I deposited $50 at the beginning of the year and ended up losing everything, which is why I stopped playing for about a month.
After that period, I started playing some freerolls again and ended up winning a few bucks, which I used to play micro tournaments again, and luckily I managed a good winning streak in the last few months.
I only play in this room and I intend to take advantage of the high dollar value in my country ($1 = R$6) to try to live off poker. I've been studying and playing a lot, and I intend to play up to the high stakes here.

I wish you the best of luck in your poker journey! Stay safe and have a nice day.

 

[kingmurn]

ACR Settings issue

Having an issue with my ACR client. I opened a case and haven't been responded to yet. I just complete a fresh re-install of Windows and am still getting the below error. I am on Windows 10.

After I log in, when I try to go into settings to change anything (default seat, hand histories folder, turn on/off BB instead of chips) the OK/Cancel/Apply buttons don't do anything. When I hit the X button of the settings window, all the fields go blank and I am unable to click anything within settings. The only way I can close the window is to highlight it from the taskbar and hit the X from there. Except when I open the settings again, everything is still blank. This keeps happening and it seems like NO one has this issue.

HELPPP

 

[ACR Rep]

Having an issue with my ACR client. I opened a case and haven't been responded to yet. I just complete a fresh re-install of Windows and am still getting the below error. I am on Windows 10.

After I log in, when I try to go into settings to change anything (default seat, hand histories folder, turn on/off BB instead of chips) the OK/Cancel/Apply buttons don't do anything. When I hit the X button of the settings window, all the fields go blank and I am unable to click anything within settings. The only way I can close the window is to highlight it from the taskbar and hit the X from there. Except when I open the settings again, everything is still blank. This keeps happening and it seems like NO one has this issue.

HELPPP

Hi, we can provide you some basic troubleshooting steps, please do the following:



1. Find your main directory in file explorer!
2. Find ACR/BCP folder
3. Rename it or delete it
4. Delete Americas Card Room / Black Chip Poker from your computer in Control Panel
5. Restart your computer.
6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
7. Delete cookies and cache from your browser.
8. Download and install (Once you download the software the system will request you a location for the files to be saved please at the end of that location add V2 and click on next/run)
9. Sign in

Here is our Direct Download link:

https://americascardroom.eu/downloading/

If the issue persist, please send us an email to [email protected] with your screen name, full details of the issue and screen captures so our tech support can further assist you.

ACR Rep

 

[kingmurn]

Oh wow. Must have been the Flash Player. It works now! Thank you for the reply. Hopefully my post was descriptive enough for others to find it if they have the same issue.

Hi, we can provide you some basic troubleshooting steps, please do the following:



1. Find your main directory in file explorer!
2. Find ACR/BCP folder
3. Rename it or delete it
4. Delete Americas Card Room / Black Chip Poker from your computer in Control Panel
5. Restart your computer.
6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
7. Delete cookies and cache from your browser.
8. Download and install (Once you download the software the system will request you a location for the files to be saved please at the end of that location add V2 and click on next/run)
9. Sign in

Here is our Direct Download link:

https://americascardroom.eu/downloading/

If the issue persist, please send us an email to [email protected] with your screen name, full details of the issue and screen captures so our tech support can further assist you.

ACR Rep

 

[Pokerstudy]

Fun!



This is just fun lol, turned a freeroll 1.10 win into 51.10 lol! I was able to get into a 2 dollar sit n go/jackpot game from previous change balance I had left that was added. Sorry, not related really just think it’s awesome lol

Tried to Multi-table sit n goes/jackpot - but don’t have the skill yet to multitask both, but on single table games, they rock so far!

Kinda hard to switch from a tournament mind of 9 players to a 3 player table but the skills are apparently relevant on both lol

 

[jokerjim65]

@ACR Rep what happened to the ODs? Did you remove them permanently??

 

[ACR Rep]

Oh wow. Must have been the Flash Player. It works now! Thank you for the reply. Hopefully my post was descriptive enough for others to find it if they have the same issue.

It was a big pleasure to assist you!

 

[ACR Rep]

@ACR Rep what happened to the ODs? Did you remove them permanently??

Our tournaments team is currently working on the schedule so you should see them as soon as possible! We highly appreciate your patience and preference! Have a wonderful day

 

[dskurya]

support

been trying to reach acr support for week no response

 

[dskurya]

help

been trying to reach acr support for week many emails no response

 

[ACR Rep]

been trying to reach acr support for week no response

been trying to reach acr support for week many emails no response

May I ask to which email address have you sent the inquiry?

 

[dskurya]

help

May I ask to which email address have you sent the inquiry?

logged in help link eu cardchatsupport also tried old phone number says call forwarding failed also tried a number of other sources all go to same link

 

[antonis32123]

ACR rep

I know ACR gives expensive tickets for 1/20 of price 8GTD . Very generous

But....


Why NOT bring permanetly the smaller step ticket tourneys , not bring them only when the Venom arrives and then taking them back , talking about the 11c ttourneys for 55c ticket or the 55c tourneys for 1.65c tickets etc etc ??

So......

11c tourneys for 55c tournament ticket , or T$
55c tourneys for 1.65 tournament ticket , or T$
1.65$ tourney for 5.5$ tournament ticket , or T$
etc etc

Apply the usual tourney buy in like 0.55$ or 1.6.5$ to the venom buy ins (so vanish the strange to eye 0.44 or 1.30 etc) , and make permanent small multi sng with 5 tickets each one GTD ON DEMAND until the 16.5$ , 2GTD for $55 or $109 sngs

Blitz poker is good , but sngs are 1.000 times better , chances to win ticket better with sng imo with SKILL . Blitz is BINGO

 

[ACR Rep]

logged in help link eu cardchatsupport also tried old phone number says call forwarding failed also tried a number of other sources all go to same link

I'm not understanding, are you trying to reach our Cardschat support or Americas Cardroom support?

 

[ACR Rep]

ACR rep

I know ACR gives expensive tickets for 1/20 of price 8GTD . Very generous

But....


Why NOT bring permanetly the smaller step ticket tourneys , not bring them only when the Venom arrives and then taking them back , talking about the 11c ttourneys for 55c ticket or the 55c tourneys for 1.65c tickets etc etc ??

So......

11c tourneys for 55c tournament ticket , or T$
55c tourneys for 1.65 tournament ticket , or T$
1.65$ tourney for 5.5$ tournament ticket , or T$
etc etc

Apply the usual tourney buy in like 0.55$ or 1.6.5$ to the venom buy ins (so vanish the strange to eye 0.44 or 1.30 etc) , and make permanent small multi sng with 5 tickets each one GTD ON DEMAND until the 16.5$ , 2GTD for $55 or $109 sngs

Blitz poker is good , but sngs are 1.000 times better , chances to win ticket better with sng imo with SKILL . Blitz is BINGO

Thank you very much for this great suggestion! I've sent it to the team in charge so they can have this into consideration. Have a wonderful day!

 

[ACR Rep]

have talked to a number of players at freeroll tables who say they will never respond true?

have sent 30 emails no response

sorry logged in to site help link takes me to contact pg send email no response

sorry help to contact us

Our CS team always check every email they received, however, please do not send more than 1 email as this could affect the response time. Our team normally respond within 24 hours. Please contact me through Private message so that I can see the issue that you are having. Don't forget to send me your email address and your screenname. Thanks in advance.

 

[dskurya]

acr

I'm not understanding, are you trying to reach our Cardschat support or Americas Cardroom support?

there is no way to get support from americas cardroom

 

[ACR Rep]

dont know how to prvate message my e mail is [redacted] my screen name is dskurya1 cannot add cc or use existing cc for deposit

there is no way to get support from americas cardroom

Private messages are located at the top of the Forum Options. You will see a text that says Welcome XXXX (your user name) and a blue text that says Private messages. I've sent you the information about your case through a private message. Please be so kind and check it.

 

[dskurya]

Private messages are located at the top of the Forum Options. You will see a text that says Welcome XXXX (your user name) and a blue text that says Private messages. I've sent you the information about your case through a private message. Please be so kind and check it.

the only message ive recieved is from rebecca from wpn i have noticed an extra d in my account name at acr but unable to edit

 

[Beardownman]

ACR rep

I know ACR gives expensive tickets for 1/20 of price 8GTD . Very generous

But....


Why NOT bring permanetly the smaller step ticket tourneys , not bring them only when the Venom arrives and then taking them back , talking about the 11c ttourneys for 55c ticket or the 55c tourneys for 1.65c tickets etc etc ??

So......

11c tourneys for 55c tournament ticket , or T$
55c tourneys for 1.65 tournament ticket , or T$
1.65$ tourney for 5.5$ tournament ticket , or T$
etc etc

Apply the usual tourney buy in like 0.55$ or 1.6.5$ to the venom buy ins (so vanish the strange to eye 0.44 or 1.30 etc) , and make permanent small multi sng with 5 tickets each one GTD ON DEMAND until the 16.5$ , 2GTD for $55 or $109 sngs

Blitz poker is good , but sngs are 1.000 times better , chances to win ticket better with sng imo with SKILL . Blitz is BINGO

I really like this idea. let's hope they run it.