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I made a withdrawal request, the next day it disappeared from the cashier and now says "you don't have pending payouts." I have not received any email update and it has not been credited back to my account. Is this standard procedure?
iTech Labs <[email protected]>
12:03 PM (1 hour ago)
to me
Hi John,
If have issues with the site please contact the gaming regulator.
You will also find relevant information from our web site: http://www.itechlabs.com.au/sidebar-eng/itech-logo-certificate/
Kiren
iTech Labs
www.itechlabs.com.au
40 Montclair Ave
Glen Waverley
VIC 3150 Australia
John Finerty <[email protected]>
1:19 PM (27 minutes ago)
to info
Who is the "gaming regulator"?
12:03 PM (1 hour ago)
to me
Hi John,
If have issues with the site please contact the gaming regulator.
You will also find relevant information from our web site: http://www.itechlabs.com.au/sidebar-eng/itech-logo-certificate/
Kiren
iTech Labs
www.itechlabs.com.au
40 Montclair Ave
Glen Waverley
VIC 3150 Australia
John Finerty <[email protected]>
1:19 PM (27 minutes ago)
to info
Who is the "gaming regulator"?
Pokerhost is a partner, we do not provide support to them. Only thing we share is the Poker Network. In fact this thread is only for Americas Cardroom my friend, please if you have anything to share, make sure is ACR only
ACR Rep said:
Only thing you share is 95% of the same games going on at the same time since it's basically all just one pooled network site. So you don't share the dumbash $1 freerolls that I'm complaining about.
But you do also share the same absolutely terrible customer service and asinine policies... plus the same parent company and the same revenue and the same RNG and the same.........
you're right, you're totally different, shouldn't have brought it up in here
Also, thanks for never addressing any of my concerns about YOUR site
ACR Rep said:
Well you haven't really addressed anything I've said in 5-10 pages now.
I'll give you a softball to start with.
How about replacing the useless "I" info button with the ATM button on both the $10 freerolls and the $0.55 $25 GTD OD? That'd be awesome.
Nutcracker69 said:
To receive direct and personalized assistance you can contact our CS support, unfortunately we are unable to reply every single one of the comments
Note that the ATM tab replaces the "i" tab when a player is actually playing an mtt and is ITM, if you have reached that level and is still not showing it, you can send a screenshot to [email protected] so our CS team can send it to review
ACR Rep said:
Nope. Either you didn't understand what I was talking about or you don't know what you're talking about. But if you would like I do have a screenshot for a tourney I'm currently in. I know, it's pokerhost and you don't support that, but trust me, this is across all 4 wpn skins I play. The point is, both the 10 freeroll and the 25 gtd od .55 do NOT have the ATM feature, it is an I info button.
Look here:
Nutcracker69 said:Nope. Either you didn't understand what I was talking about or you don't know what you're talking about. But if you would like I do have a screenshot for a tourney I'm currently in. I know, it's pokerhost and you don't support that, but trust me, this is across all 4 wpn skins I play. The point is, both the 10 freeroll and the 25 gtd od .55 do NOT have the ATM feature, it is an I info button.
Look here:
This tournament is not ITM yet buddy! Send us the screenshot as soon as it is so we can review on it
ACR Rep said:
um, that's fine I will. Not long to go. But I've played enough to know what happens. MOST tourneys have the ATM button when you start the tourney. With this one, it just says ITM on the right side at that point but still no ATM. Not there yet but will SS it and send then.
Nutcracker69 said:
Being in the bottom 1/3rd I felt the need to shove when I had 999. Called down by AJ who hit runner runner to knock me out. So, unfortunately, I can't PROVE this to you right now but trust me it is real. I've cashed and won enough 10 frees to know.
ACR Rep said:
So apparently a lot happened while I was without working wifi here at the home. I went from a top 5 stack in my tourney to apparently out with no indication of where I finished.
And now I'm in a 10 free and the ATM button is there! Considering my long history of cashing and winning I really hope to actually see some money in there soon. I hope I'm not jinxing myself. But thank you for actually listening and being useful! Assuming this will be the case on the min 0.55 25 gtd od, that'd be great, as these are the two MAIN tourneys that I use to rebuild when deposits are not an option.
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