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Stuck at "configuring".

Doesn't matter which computer I use.

arahel_jazz @ ACR
 
John_3_16 said:
Originally Posted by ACR Rep
Guys, if you still getting the Configuring message please provide me your nicknames, OS, and the IP address so I can send this information to the IT department.



NOW I am stuck with CONFIGURING WINDOW... 😛uke: :flute:
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I am getting the same thing. Stuck at Configuring... in caption title.

Name: Shady Slim
OS: Windows 7
IP: 98.232.116.199
 
the gateway is still getting blasted with DOS or their gateway is issuing 502 errors network traces shows that it is their problem... their policy is to lay it on you since they can not get their network secure off this site for now😡
 
one last thing signed up for a 25 dollar showdown and lost the 25 dollars with 502 error from gateway. no explanation from support. seems they are clueless
 
same configuration stuff

tgeezee

10.0.0.0.71

win 10
 
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Went to ACR twitter account & they are telling everyone that ACR is fixed & up & running. Telling those with complaints to contact CS. Takes a lot of bulls a lot of grass to make this much crap.

Like I said, last time it was 3 weeks of ups & downs. $5K celebration may need to reschedule (I hope.).

GL & God speed. 😎

Oh, yeah. I am no longer able to even reach the configuring screen. Just check for updates & quits.
 
It's my fault!
First time I have wanted to play in about 2 weeks and boom, ddos.
 
For most of the day i was in the check for upgrades and quits phase but i have since improved to the configuring stage.
 
John_3_16 said:
Went to ACR twitter account & they are telling everyone that ACR is fixed & up & running. Telling those with complaints to contact CS. Takes a lot of bulls a lot of grass to make this much crap.

Like I said, last time it was 3 weeks of ups & downs. $5K celebration may need to reschedule (I hope.).

GL & God speed. 😎

Oh, yeah. I am no longer able to even reach the configuring screen. Just check for updates & quits.
Click to expand...


Same here. ACR and BCP have basically been offline for about 2 days now.
I was able to jump on yesterday for a few hands at a cash table, but that was it. Total of 20 minutes I think. 🙁
 
tgeezee said:
same configuration stuff

tgeezee

10.0.0.0.71

win 10
Click to expand...

That is your LAN address on your network. Google "whats my ip" to find your external IP address.

John_3_16 said:
Oh, yeah. I am no longer able to even reach the configuring screen. Just check for updates & quits.
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I just got on about 20 minutes ago. It did what you mentioned a couple of time, and the third time it started up normally.
 
I'm worried if I'm going to play an expensive tournament and will be successful in it and then again the attack crashes the program, what then do? all? Farewell to success?
 
arahel_jazz said:
Stuck at "configuring".

Doesn't matter which computer I use.

arahel_jazz @ ACR
Click to expand...


Seriously. It's not our computers that are the problem here LOL :icon_joke
 
I had no trouble logging in and played in the $100 freeroll, but there were only about 40 people playing which I thought was a low turnout.
 
thanks Slim... I don't think the guys even checking .. I spam log on and off finely got on but its 2 hours later only alive in 1 game now the 10c of all things
 
Still not working here. Check for updates & quits. I try about 8 times as quick as it quits. Not working here.
 
Continued to speed execute & it happened. I AM ON! It was slow & a bit jerky, but I am finally logged in & it is working.

Game screen menus all have scheduled games, running games & a few finished games. Now I am afraid to log off. 🙂

GL & God bless. 😀 :
 
John_3_16 said:
Continued to speed execute & it happened. I AM ON! It was slow & a bit jerky, but I am finally logged in & it is working.

Game screen menus all have scheduled games, running games & a few finished games. Now I am afraid to log off. 🙂

GL & God bless. 😀 :
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Same with me. Glad I can finally see the ACR lobby. 🙂
 
ACR Rep said:
I really apologize for the bad experience, let me explain it to you:

The rebuy and add-on period are always visible in the tournament comments. As well players have the option to opt for the Auto add-on so automatically add it when the add-on period in enable. And finally, players are offered a grace period of a few seconds to allow them ADD on before the option is closed A pop-up message also invite players to Add-on once the rebuy period is over and the Grace period to buy the add-on is open.
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Thanks for a much clearer explanation. I’m sure if you look at the chat logs, you will see that Konrad and Johnny do not make it so clear, yet criticize me for not being able to understand them

Furthermore, you should change the wording in the add on language. “Add on available between levels 12 and 13” is a thousand times more obvious than “add on before level 13.” I would’ve just joined when I could also add on.

It’s just a $1, so I’m not stressing about it, but personally feel like both those people owe me an apology. I know if any of my team in my job talked to a customer that way, they’d be facing repercussions.

Quite a light has been shined on ACR over the past few days for me
 
When ACR runs this series of oss, people can safely play in the jackpots and sng 2.0. It looks like jacks and 2.0 are on a different platform.
 
ACR rep responding still? i havent been reimbursed for my two tourneys yesterday that were suspended and never restarted. they werent much but still think i should get them back
 
nml said:
Thanks for a much clearer explanation. I’m sure if you look at the chat logs, you will see that Konrad and Johnny do not make it so clear, yet criticize me for not being able to understand them

Furthermore, you should change the wording in the add on language. “Add on available between levels 12 and 13” is a thousand times more obvious than “add on before level 13.” I would’ve just joined when I could also add on.

It’s just a $1, so I’m not stressing about it, but personally feel like both those people owe me an apology. I know if any of my team in my job talked to a customer that way, they’d be facing repercussions.

Quite a light has been shined on ACR over the past few days for me
Click to expand...
You can't just join when you can add on. The registration period ends several levels before the add on period.
 
Important: Hello guys, we have been working on the Configuring issues. Now you should be able to log in without any issues. However, if you still have issues with that send the information requested (username, IP and OS)​
 
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Good to know .... I was thinking the problem was on my computer ....​
 
nml said:
Thanks for a much clearer explanation. I’m sure if you look at the chat logs, you will see that Konrad and Johnny do not make it so clear, yet criticize me for not being able to understand them

Furthermore, you should change the wording in the add on language. “Add on available between levels 12 and 13” is a thousand times more obvious than “add on before level 13.” I would’ve just joined when I could also add on.

It’s just a $1, so I’m not stressing about it, but personally feel like both those people owe me an apology. I know if any of my team in my job talked to a customer that way, they’d be facing repercussions.

Quite a light has been shined on ACR over the past few days for me
Click to expand...


I'm very glad to know that I cleared your question. It's a pleasure to assist you and I apologize for the bad experience you had. If you need help or have any questions please let me know, I'll be more than happy to assist you.
 
arahel_jazz said:
Stuck at "configuring".

Doesn't matter which computer I use.

arahel_jazz @ ACR
Click to expand...


I understand, but if you still have the issue I would need to have that information so I can help you.
 
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