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Hello, I managed to delete all ACR related entries in the Windows registry and reinstall the program. But when I try to launch it, I am getting stuck at "Configuring..." again. The lobby window is open, but no data is downloaded.
And after I close it and try to reopen, I am right back to where I was. I get the errors MSVCP140.dll not found and VCRUNTIME140.dll not found.
This is getting extremely frustrating.
Tried to get help via phone and live chat. No one answered the phone and the live chat person as not helpful. Told me to launch the App and reset password. Already told him I could not launch the app. I just need some sort of email link to reset password so that I can try to log in via my phone. ACR can't seem to even do that. Don't most companies allow you to reset password via an email?
And after I close it and try to reopen, I am right back to where I was. I get the errors MSVCP140.dll not found and VCRUNTIME140.dll not found.
This is getting extremely frustrating.
Tried to get help via phone and live chat. No one answered the phone and the live chat person as not helpful. Told me to launch the App and reset password. Already told him I could not launch the app. I just need some sort of email link to reset password so that I can try to log in via my phone. ACR can't seem to even do that. Don't most companies allow you to reset password via an email?
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phone support worked for me 1.877.314.4195
My ACR files on my pc were corrupt, tried uninstall, using file in ACR directory. Going to conntrol panel, programs, uninstall finally got rid of it.
Went to https://www.americascardroom.eu/ and downloaded the latest version.
I installed with no problem. When ACR came on, after installing new with old deleted, it let me establish a new password, I didn't have to mess with tech support.
If you deleted ACR, it should let you perform a clean install like I did.
The tech support I got at the 800 number was helpful, said what to do, cache, cookies, etc to better deal with a DDOS attack, when there is another one.
blueskies said:
My ACR files on my pc were corrupt, tried uninstall, using file in ACR directory. Going to conntrol panel, programs, uninstall finally got rid of it.
Went to https://www.americascardroom.eu/ and downloaded the latest version.
I installed with no problem. When ACR came on, after installing new with old deleted, it let me establish a new password, I didn't have to mess with tech support.
If you deleted ACR, it should let you perform a clean install like I did.
The tech support I got at the 800 number was helpful, said what to do, cache, cookies, etc to better deal with a DDOS attack, when there is another one.
blueskies said:
I'm really sorry about this, the mobile application indeed is giving an error message that the password is incorrect, our Tech department is currently working on this. Regarding the desktop version, could you please take a screenshot or a picture where I can see the "MSVCP140.dll not found and VCRUNTIME140.dll not found"I will send this to them so they can solve this.
WORST CUSTOMER SERVICE EVER
My name is Jose Rodriguez. I made a deposit yesterday morning via Money Gram. I was told that it was going to be processed in 45 minutes to 8 hours. Since 12 hours passed by I decided to contact support via live chat. I spoke with George that was really unprofessional. He was sarcastic and arrogant. After 1 hour he told me that the “issue” was that I needed to put “JR” to my name since that’s the way they have it. Meaning Jose Rodriguez Jr. which was of course INCORRECT since that’s NOT MY NAME. Then he said that it was Jose Luis Rodriguez Jr. which is NOT.
After several minutes and him being sarcastic asking the same questions over and over and over (I have the chat transcript that they send via email) he asked me to try to make the deposit again which I did. The transaction is now being rejected because the control ID number was “already used”. I sent him the receipt and he confirms everything and asked to wait 45 minutes to 8 hours. 16 hours later and still I don’t have the balance on the account. I contacted support again and spoke with Edgar and Johnny.
They say that I need to wait since it is still being processed.
It is simply ridiculous.
Your customer service is simply the worst.
My name is Jose Rodriguez. I made a deposit yesterday morning via Money Gram. I was told that it was going to be processed in 45 minutes to 8 hours. Since 12 hours passed by I decided to contact support via live chat. I spoke with George that was really unprofessional. He was sarcastic and arrogant. After 1 hour he told me that the “issue” was that I needed to put “JR” to my name since that’s the way they have it. Meaning Jose Rodriguez Jr. which was of course INCORRECT since that’s NOT MY NAME. Then he said that it was Jose Luis Rodriguez Jr. which is NOT.
After several minutes and him being sarcastic asking the same questions over and over and over (I have the chat transcript that they send via email) he asked me to try to make the deposit again which I did. The transaction is now being rejected because the control ID number was “already used”. I sent him the receipt and he confirms everything and asked to wait 45 minutes to 8 hours. 16 hours later and still I don’t have the balance on the account. I contacted support again and spoke with Edgar and Johnny.
They say that I need to wait since it is still being processed.
It is simply ridiculous.
Your customer service is simply the worst.
I was also having a lot of problems with ACR earlier this week. Security threat in AVG after downloading the latest update. Putting in an exception for ACR did fix that. Then stuck on configuring and not going anywhere without being able to click on anything.
I resorted to uninstalling and then reinstalling the ACR client and that did fix it for me.
I resorted to uninstalling and then reinstalling the ACR client and that did fix it for me.
Hello everyone, regarding the Configuring message (This also apply to the ones related with the antivirus) please do the following steps:
1. Close the poker application then perform a DNS Flush (If you don't know how to do that please search it on your browser, you can also check this one). Then, open the poker application.
2. If you still have the same issue, add the poker application as an exception in your antivirus. (To do that, please contact your antivirus provider or check on their forums) Re-start the poker application.
3. If you already did the step 1 and 2, please reinstall completely the application. (Remember to delete ALL the files related with ACR and then reinstall it)
Note: If you still have issues please let me know by Private message so I can give you personal help with this situation.
1. Close the poker application then perform a DNS Flush (If you don't know how to do that please search it on your browser, you can also check this one). Then, open the poker application.
2. If you still have the same issue, add the poker application as an exception in your antivirus. (To do that, please contact your antivirus provider or check on their forums) Re-start the poker application.
3. If you already did the step 1 and 2, please reinstall completely the application. (Remember to delete ALL the files related with ACR and then reinstall it)
Note: If you still have issues please let me know by Private message so I can give you personal help with this situation.
That is interesting because, as with your AVG, my Avast was fine with the ACR that was installed until I opened it that day.ScooperNova said:
Something changed to trigger Avast to flag it.
I did as you did - uninstalled and reinstalled ACR.
For the re-install I used the ACR I had downloaded Sunday, August 05, 2018, 1:59:22 PM
Check sums:
File: americascardroom_com.exe
CRC-32: 0e43bdba
MD4: d232377f7af18887d8ad7e5678d40159
MD5: b0878d422537bd31c8a77598486fc4c6
SHA-1: 2db98eb503deec6d72d1c3a82e2f63c7b1c95e9c
Also - as what happened with your re-install - after my reinstall of ACR - my Avast had no problem with ACR!
Very weird happenings - especially considering that Avast had no problem with Black Chip Poker during this whole time frame :bandit:
We just want to have fun with our poker experiences - Playing poker should not be this difficult.ACR Rep said:
And exceptions to virus protection should never be necessary - We don't want to chance virus or malicious software to run when our antivirus flags the software.
We should never have to allow an exception. 🙄
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