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List of documents here https://www.americascardroom.eu/pla...t-your-winnings/general-cash-out-information/GOAT4BOAT said:
Phone, live chat or email info here: I suggest talking to live chat and they will let you know what to do. https://www.americascardroom.eu/poker-customer-support/
smallfrie said:
Due to early maintenance some tournaments were cancelled , but now all is up and running so you can go ahead and access, also freerolls are available now ! Wish you the best of luck at the tables !
perrywh said:
Sorry to hear that, could you please send us a screen capture of the error you get when try to log in to our CS reps by email at [email protected]
smallfrie said:
Please check that you have the latest Java version to run our App, as well try to download it again from a different browser, if you still have issues , please send us a screen capture with the error shown by email to [email protected] so our tech can look into this and provide you further assistance.
XYZ2123 said:
Seems like this error was due to our downtime maintenance run earlier, we recommend you to try to log out and log back in, it should work fine now, if the issue persist, send a screen capture to our CS reps by email at [email protected] that way our tech will be able to further assist you.
Sounds like they are finnaly starting to work on free-roll games. Might be best to wait a few days, as bugs will undoubtly show up, and the games will be unstable.
Btw, ACR rep, will you be posting free-roll status updates in the Thread for those of us waiting for a stable game?
Btw, ACR rep, will you be posting free-roll status updates in the Thread for those of us waiting for a stable game?
I sent this email on the 10th of July...the day after the site crashed.
I was unregistered for the following tournies on 7/9/2019
#10832816
#10833103
#10833147
#10833142
#10844929
#10870297
#10952424
And unregistered for the following tournies on 7/10/2019
MOSS #7
MOSS #15
MOSS #17
MOSS #18
MOSS #30
MOSS #34
MOSS #35
MOSS #38
I do not remember exact dates i registered but it was at least over a week ago. ACR unregistered me,due to not enough players it said....games are 2 weeks away,of course max hasnt been reached. I would like my refunds please.
I continue to ask for my refunds and get nowhere, I have screenshots of ACR unregistering me yet well over a week later I am missing funds still. I have tried looking at Financial history and games history...but of course they are still all messed up too. I want my refunds so I can play in some of the MOSS events which I originally registered for.
I was unregistered for the following tournies on 7/9/2019
#10832816
#10833103
#10833147
#10833142
#10844929
#10870297
#10952424
And unregistered for the following tournies on 7/10/2019
MOSS #7
MOSS #15
MOSS #17
MOSS #18
MOSS #30
MOSS #34
MOSS #35
MOSS #38
I do not remember exact dates i registered but it was at least over a week ago. ACR unregistered me,due to not enough players it said....games are 2 weeks away,of course max hasnt been reached. I would like my refunds please.
I continue to ask for my refunds and get nowhere, I have screenshots of ACR unregistering me yet well over a week later I am missing funds still. I have tried looking at Financial history and games history...but of course they are still all messed up too. I want my refunds so I can play in some of the MOSS events which I originally registered for.
Noticed the $100GTD free-rolls had 5min blinds that doubled every 4 levels.
Will this be changed once the games are stable?
I think 8min blinds, doubling every 5 levels would be better.
Also, will there be a steady increase in the number of free-rolls offered as progress on them improves?
And will there be different GTD amounts, like $10,$20,$50 etc,etc... ?
Will this be changed once the games are stable?
I think 8min blinds, doubling every 5 levels would be better.
Also, will there be a steady increase in the number of free-rolls offered as progress on them improves?
And will there be different GTD amounts, like $10,$20,$50 etc,etc... ?
Ok,so again I try chat support and am told my case will not be reviewed right now......i have to wait another 24 hours at least. This is the same shit I have been told for 11 days now. I wanted to play in some of the MOSS events(they start tomorrow). It seems to me,because I am a freeroll player,that my case is not priority....Why 11 days for refund when I sent proof of ACRs **** up? I am going to figure out how to post all the emails i have sent and repliesI have gotten since the 9th when all this started. If anyone can help me figure that out it would be great. 14 emails between us...most of ACRs say nothing useful. Although its only maybe $40 bucks, I'm really frustrated with the situation.
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And it is so funny,nothing has been resolved...yet ACR keeps sending me surveys about service...what a joke.
This is the pm I sent the ACR rep yesterday.
All Rise
Enthusiast
Join Date: Sep 2018
Location: Saranac Lake,NY
Plays at: ACR
Game: Holdem
Posts: 89
Likes (Received): 7
Missing refunds
Thank you for [email protected] Rise
I would like to add that i was credited for some stuff,but tourny IDs in email you guys sent,saying what and for how much...do not match what I have. I was also in 2 tournys when the site crashed on the 9th....I have no idea what happend with them.
Thank you again....Michael M.
This is the pm I sent the ACR rep yesterday.
All Rise
Enthusiast
Join Date: Sep 2018
Location: Saranac Lake,NY
Plays at: ACR
Game: Holdem
Posts: 89
Likes (Received): 7
Missing refunds
Thank you for [email protected] Rise
I would like to add that i was credited for some stuff,but tourny IDs in email you guys sent,saying what and for how much...do not match what I have. I was also in 2 tournys when the site crashed on the 9th....I have no idea what happend with them.
Thank you again....Michael M.
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ACR / posting $100 freerolls
the last 2 days ACR has put on
$ 100 freerolls
2 days ago they posted 10 tourneys at once
yesterday they posted 5 at once
and they are posting them and you dont even know they are their.
so keep an eye out you never know when they will post them again.
the last 2 days ACR has put on
$ 100 freerolls
2 days ago they posted 10 tourneys at once
yesterday they posted 5 at once
and they are posting them and you dont even know they are their.
so keep an eye out you never know when they will post them again.
Yes, we noticed that this was a rather old structure, and we may surely change it in the near future.Cajin007 said:
Thank you for your feedback, it has been shipped to the Game Play Department.Cajin007 said:
Regrettably freerolls are released randomly, therefore, we can not guarantee an increase on them, nor can guarantee the amounts to be given in such tournaments.😕Cajin007 said:
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