XYZ2123 said:
Our tournaments team is working on the new strategy tournaments offer for the Venom so any feedback would be very appreciate it, like your suggestion. I will send it to them so they can have this into consideration.
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Our tournaments team is working on the new strategy tournaments offer for the Venom so any feedback would be very appreciate it, like your suggestion. I will send it to them so they can have this into consideration.
ACR Rep said:
I want to know why there is this ridiculous delay in allowing players to access their rightfully earned loyalty rewards? These rewards are earned and owed to the players and are easily calculated using contributed rake, which is definitely now accessable as I have run my own report on the client for my rake since May 20. When I ask your customer service reps when these rewards will be available, I get the same response day after day "soon". "soon" has been going on for over two months now and that is ridiculous. I want a definitive explanation as to why these rewards cannot be paid out immediately when all the data needed to compute them is available right now?
Why hasn't there been more of an uproar on this issue? We are talking about literally millions of dollars in unpaid earned rewards to the players with no REASONABLE explanation and no end in sight. Rise up WPN players!! Enough is Enough.
ACR Rep said:
It has been 11 days since you posted this and still no time frame as to when the loyalty rewards will be available. All the data needed to calculate them is definitely available currently, so there is no plausible explanation as to why there is a delay, other than greed or bad faith. Your answer to that please?
xxgsaint5501xx said:
xxgsaint5501xx said:
xxgsaint5501xx said:
xxgsaint5501xx said:
First of all , we must say that we truly appreciate all the time waiting and patience relate to rewards, please understand that our loyalty program (Elite Benefits) is very complex, and it has taken longer than expected to have fixed properly. Please be sure we want to have it fixed for all players but we want to do it right instead of right now.
Are you guys planning on keeping points to cash available once you figure out how to fix the combat points system? (100 points for $1, 1000 points for $10 etc)
I checked out the site today for the first time in a long time. I registered in a $10 FR. Seems like changing pages within the listing and opening tables is more laggy.
On a more personal note, my first hand i flopped top pair from the BB on a 982 flop, bet pot and got called by 56 and the turn was a 7 so it does seem like things are returning to what is in my experience the acr equivalency of "normal" lol. Good luck all!
I checked out the site today for the first time in a long time. I registered in a $10 FR. Seems like changing pages within the listing and opening tables is more laggy.
On a more personal note, my first hand i flopped top pair from the BB on a 982 flop, bet pot and got called by 56 and the turn was a 7 so it does seem like things are returning to what is in my experience the acr equivalency of "normal" lol. Good luck all!
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ScooperNova said:
Yes , the loyalty program will continue rewarding all players same way as before. Rest assured that all your points are currently being calculated correctly and will be paid retroactively. You will see them in your poker account balance once our application is stable. All other aspects will be improve we can guarantee that.🙂
AKQ said:
Rest assured that all your points are currently being calculated correctly and will be paid retroactively. You will see them in your poker account balance once our application is stable.
Cannot tell you an ETA , rest assure we are working hard to have it fixed, but we want to do it right instead of right now.
Deposit
I am in Millville New Jersey and can't seem to make a deposit with a Debit card, how can I make deposit. could you please tell me how
Thanks
Tom carberry
ACR Rep said:
I am in Millville New Jersey and can't seem to make a deposit with a Debit card, how can I make deposit. could you please tell me how
Thanks
Tom carberry
MillvilleMan said:
Hi Tom, Americas Cardroom Support Staff will gladly walk you through it step by step. Click our “Support” tab at the top of our website to access our live chat, or email [email protected] for 24/7 help.🙂
https://www.americascardroom.eu/play-poker-for-real-money/deposits/
My account was blocked from being able to use cards to deposit. I was told I can not be told why. I was also treated poorly on the phone. What can we do to find out why my account was flagged? How can I get my cards back to be able to deposit?
BakerBoom53 said:
This is a matter that can only be handle by the security department, please send them an email directly to [email protected]
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