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magnetoak47 said:
Hi and welcome! Each player have specific payment methods available depending on location and our CS department will be more than glad to assist you and look into your account, you just need to send them an email with your inquiries to [email protected] and you will get full details.
ACR Rep
magnetoak47 said:
Hi, for cash outs request, players should certify their accounts. Make sure to provide the following documents:
• A picture of the front side of your Driver’s license.
• A recent utility bill under your name.
Plus, if you deposited with a credit card:
• Signed Authorization form
• Copy of the card (s) used to deposit
More info here https://www.americascardroom.eu/play-poker-for-real-money/cashing-out-your-winnings/
This is a normal procedure.
Make sure to send this documents as soon as possible so they can start with the cash out process, by email to [email protected]
ACR Rep,
S3mper said:
Have you sent an email to our CS team? If so, please be so kind and provide me the email ticket ID. If not, please be so kind and send an email to our team and they are going to contact you directly within 24 hours. [email protected]
I would like to suggest a change in the tournament hand history. I believe it would be very beneficial if you inform the buy-in value of the tournaments, as well as, the amount of the prize money eventually received.
In addition, in KO or PKO tournaments, the value of each player's Bounty be informed.
In addition, in KO or PKO tournaments, the value of each player's Bounty be informed.
I can't login to ACR. When I start the client it says "The connection to our server has been interrupted. Please check your network..." I don't have problem with internet, I can watch youtube and start pokerstars without problem. How to fix this problem?
liuouhgkres said:
Hi, first check your inbox/spam folder to see if you got an email from our security dept, if that's not the case, please follow this basic troubleshooting steps:
1. Find your main directory in file explorer!
2. Find ACR/BCP folder
3. Rename it or delete it
4. Delete Americas Card Room / Black Chip Poker from your computer in Control Panel
5. Restart your computer.
6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
7. Delete cookies and cache from your browser.
8. Download and install (Once you download the software the system will request you a location for the files to be saved please at the end of that location add V2 and click on next/run)
9. Sign in
Here is our Direct Download link:
https://americascardroom.eu/downloading/
ACR Rep
ACR Rep said:
Did everything exactly like you said, still have same problem. When I launch the client it says "The connection to our server has been interrupted. Please check your network. Click the OK button to reconnect."
ACR to BCP/True money transfer
I don't know if you have made this workmuet, but can we please have network to network P2P transfers!?!?!
And stabilization of the poker client is essential. Please focus of getting it working as it should.
I don't know if you have made this workmuet, but can we please have network to network P2P transfers!?!?!
And stabilization of the poker client is essential. Please focus of getting it working as it should.
liuouhgkres said:
By any chance are you using a third-party App? Sometimes third-party Apps can affect the application functionality. Also, does your computer use an Antivirus? I highly recommend you to check the Application White list of the Antivirus, some antivirus block our application so simply click on allow so you can run the application without any issues.
liuouhgkres said:
Thanks for let me know, in such case those are the basic troubleshooting steps we can provide you, and to get further instructions, you must send an email to our tech specialist and they will further assist you, please send screen captures, your screen name and full details of the issue and what you've had done, so they can provide you a solution to fix it, to email [email protected].
ACR Rep
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