ACR Thread

  • Thread starter Thread starter ACR Rep
  • Start date Start date
Status
Not open for further replies.
I see the next Venom is registering now. When are the satellites and cyclone blitz steps going to start? I was going to deposit and try to win a couple seats.
 
JOSEALBERTV said:
I want to congratulate the people of americas cardroom, although I have had many problems with the software, it seems to me that they are doing very well and tremendous prizes from tournaments that they are launching
Click to expand...


Thanks so much for the kind words, I'll make sure to share it with all the ACR Staff!! Best of luck at the tables!

ACR Rep
 
ACR Rep said:
We highly recommend you to report that email to the department in charge, since this could be an attempt of spoofing/phishing email not from our end.

We will never ask you for your password by email. Please send a screen capture of the email you got so our security department can report it and provide you instructions, by email to [email protected]

ACR Rep
Click to expand...

I received two of these emails.
One from ACR and one from BCP.

You haven't logged on to Americas Cardroom in 463 days
What's worse is you're now at risk of having your poker account deactivated.​
​


You haven't logged on to Black Chip Poker in days
What's worse is you're now at risk of having your poker account deactivated. ​
​



As you suggested, on 6/12/2021
With screenshots of both, I sent an email to ARC about both - Figuring WPN would return an email explaining what they discovered.
Subject: attempt of spoofing/phishing email

With this statement:
I received emails as described here: https://www.cardschat.com/forum/poker-rooms-10/acr-thread-217550/post-6073388.html
Both from ACR and BCP (WPN)
Please advise BCP and get back to me on what I should do - Thanks.

Two day later, 6/14/2021,
I received a reply email back that makes no sense.
From:WPN Support <[email protected]>
Subject: attempt of spoofing/phishing email

Nothing in the email except this:
Support BAD
Really? What is going on? Was this from security and do you call this support and instructions?
Please explain what I should do.
 
Last edited:
rachelle2291 said:
I just got an email from ACR that I have not logged on in over 300 days and my account would soon get suspended for inactivity. I log on almost every single day and play in the cardschat freeroll almost every day! I have certainly not been inactive!
Click to expand...

Gary_Heart said:
I received two of these emails.
One from ACR and one from BCP.

You haven't logged on to Americas Cardroom in 463 days
What's worse is you're now at risk of having your poker account deactivated.​
​


You haven't logged on to Black Chip Poker in days
What's worse is you're now at risk of having your poker account deactivated. ​
​
Click to expand...
Looks like we have received these emails erroneously, around the same time. There must be many like us. Mine came from BCP at Fri, 11 Jun 2021 16:01:17 +0000 (UTC). The sender seems legit. So, should we take some action besides logging in?
 
I played a 2 dollar spin and go and I hope that registers in the system. I guess just logging on and playing freerolls doesn't show up in ACR system as activity.
 
Gary_Heart said:
I received two of these emails.
One from ACR and one from BCP.

You haven't logged on to Americas Cardroom in 463 days
What's worse is you're now at risk of having your poker account deactivated.​
​


You haven't logged on to Black Chip Poker in days
What's worse is you're now at risk of having your poker account deactivated. ​
​



As you suggested, on 6/12/2021
With screenshots of both, I sent an email to ARC about both - Figuring WPN would return an email explaining what they discovered.
Subject: attempt of spoofing/phishing email

With this statement:
I received emails as described here: https://www.cardschat.com/forum/poker-rooms-10/acr-thread-217550/post-6073388.html
Both from ACR and BCP (WPN)
Please advise BCP and get back to me on what I should do - Thanks.

Two day later, 6/14/2021,
I received a reply email back that makes no sense.
From:WPN Support <[email protected]>
Subject: attempt of spoofing/phishing email

Nothing in the email except this:
View attachment 291436
Really? What is going on? Was this from security and do you call this support and instructions?
Please explain what I should do.
Click to expand...

Hi! Please don't worry about this, your account won't suffer any kind of problem or suspension. Please feel free to join us at the tables whenever you are ready, thank you! -

ACR Rep
 
ACR Rep said:
Hi! Please don't worry about this, your account won't suffer any kind of problem or suspension. Please feel free to join us at the tables whenever you are ready, thank you! -

ACR Rep
Click to expand...
That is the really weird part 😕
I play WPN daily - either ACR or BCP
Is their a way to combine ACR and BCP accounts so I have only one?
Thanks.
 
I played a satellite for the 25k tournament on Sunday today! The final table was played by 2 players named rocksy123 and rocksy12345 both from Sweden! They were openly playing along with each other! Not only that, when there were 6 players left( and there were 5 people in the prizes) they knowing that one ticket was already in their pocket began to push in turn and although both were the shortest with this tactic both got into prizes! I demand to deprive them of their ill-gotten tickets and ban their accounts! These are obvious scammers!
 
  • Like
Reactions: Newdelz
Gary_Heart said:
That is the really weird part 😕
I play WPN daily - either ACR or BCP
Is their a way to combine ACR and BCP accounts so I have only one?
Thanks.
Click to expand...

Hi! In this situation it's not possible to combine both of them into a single one, the best course to take would be to start using only one of them in the future.

Good luck at the tables!

ACR Rep -
 
vittopio said:
I played a satellite for the 25k tournament on Sunday today! The final table was played by 2 players named rocksy123 and rocksy12345 both from Sweden! They were openly playing along with each other! Not only that, when there were 6 players left( and there were 5 people in the prizes) they knowing that one ticket was already in their pocket began to push in turn and although both were the shortest with this tactic both got into prizes! I demand to deprive them of their ill-gotten tickets and ban their accounts! These are obvious scammers!
Click to expand...

Hi! I'm sorry to hear that. In order to properly assist you please send us an email to [email protected] with all the pertinent details and the right department will look into that. Thank you!

ACR Rep -
 
ACR shenanigans SMH!!

So after months of playing on ACR I finally won some money and requested a check withdrawal I sent in my ID picture and proof of address to verify my account. now what a coincidence Ive been blocked from logging on to my account Ive sent multiple live support messages and havent gotten a reply everything was fine until I tried to withdraw someone please help me!!
 
ACR issues

Edgerik said:
Hello, the ACR room tells me that my account has been suspended and I can't log in, I don't understand why. Can you explain me what happened, thank you.
Click to expand...

Im also having the same problem did you get your account back?
 
zayzay1984 said:
Im also having the same problem did you get your account back?
Click to expand...


Yes, after contacting support everything was solved.
 
  • Like
Reactions: ACR Rep
ACR Rep said:
Hi! In this situation it's not possible to combine both of them into a single one, the best course to take would be to start using only one of them in the future.

Good luck at the tables!
ACR Rep -
Click to expand...
I would like to play just one -
Can I use Player to Player transfer to combine my money?
Thanks.
 
ACR

Tron69 said:
Haha good luck
Click to expand...
just to update I recieved a check in the mail 2day less then two days after I requested it Im so shocked really fast service everyone else said it takes 7-10 days now I just have to find where to cash it cuz its from a Canadian bank but I wasnt expecting it to arrive so fast ..as for my account they wroteme and said I had to send in a pic with me holdingmy ID Im now waiting on a response.
 
  • Like
Reactions: marianjaimes
Gary_Heart said:
I would like to play just one -
Can I use Player to Player transfer to combine my money?
Thanks.
Click to expand...


That is not an option I'm afraid, you must withdrawal your funds from one account and later deposit to the other one, since P2P between different skins are disable.

ACR Rep
 
  • Like
Reactions: marianjaimes
zayzay1984 said:
just to update I recieved a check in the mail 2day less then two days after I requested it Im so shocked really fast service everyone else said it takes 7-10 days now I just have to find where to cash it cuz its from a Canadian bank but I wasnt expecting it to arrive so fast ..as for my account they wroteme and said I had to send in a pic with me holdingmy ID Im now waiting on a response.
Click to expand...

Hi, so glad to hear you got the check so fast, now you can cash your check on any bank, or credit unions, and even the financial booths on Walmart if is easier for you. Regarding the account certification, rest assure that once your account gets validate, you will get an email from the department in charge.

ACR Rep

  • [COLOR=var(--info-font-color)][COLOR=var(--info-font-color)][/COLOR][/COLOR]​
    [COLOR=var(--primary-font-color)]Even t[/COLOR]
 
Dont ever request check from ACR

ACR Rep said:
Hi, so glad to hear you got the check so fast, now you can cash your check on any bank, or credit unions, and even the financial booths on Walmart if is easier for you. Regarding the account certification, rest assure that once your account gets validate, you will get an email from the department in charge.

ACR Rep

  • [COLOR=var(--info-font-color)][COLOR=var(--info-font-color)][/COLOR][/COLOR]​
    [COLOR=var(--primary-font-color)]Even t[/COLOR]
Click to expand...
So I cashed out and requested a check check came in less then 48 hours everything was great until I tryed to cash it went to Wal Mart first forfuture reference they 100% will not or as they say cannot cash a ACR check so then I took it to my bank Wells Fargo they tried for 15 to cash it but said the machine wouldnt read it in case your wondering never I mean never request payout in a check atleast if you live in the US I promise itll take less time to learn to use bitcoin then it will trying to Cash those illegitimate checks they send out that have something like a 15-20% success rate in US max which considering that ACR targets US players is really sketchy Im currently trying to get my money back into my account will keep you guys updated
 
****HELP ME PLEASE***

ACR Rep said:
Hi, so glad to hear you got the check so fast, now you can cash your check on any bank, or credit unions, and even the financial booths on Walmart if is easier for you. Regarding the account certification, rest assure that once your account gets validate, you will get an email from the department in charge.

ACR Rep

  • [COLOR=var(--info-font-color)][COLOR=var(--info-font-color)][/COLOR][/COLOR]​
    [COLOR=var(--primary-font-color)]Even t[/COLOR]
Click to expand...
Ive sent in m y Voided check can you see what the hold up my USER NAME is GTO4Lyfe
 
zayzay1984 said:
Ive sent in m y Voided check can you see what the hold up my USER NAME is GTO4Lyfe
Click to expand...

Hi! It seems like that's not the correct username, can you please send me a private message with the email associated with your account? Thank you! -

ACR Rep
 
my bad

ACR Rep said:
Hi! It seems like that's not the correct username, can you please send me a private message with the email associated with your account? Thank you! -

ACR Rep
Click to expand...
cany send PVT messenges the user name is: GTO4Lyfe100 and the email is [email protected]
 
Status
Not open for further replies.
Back
Top