Official 888 Poker Support Thread

[Vadim_King]

Hi Vadim. I, just like you, had exactly the same problem when installing the 888 poker client program. I already helped some forum members with this problem, follow this link to the Russian-language topic and read it, I hope it helps you, as it once helped other forum members: Installing and reinstalling 888poker
If everything works fine for you with the installation 888 poker, and I'm just 100% sure of it, since I checked everything again and made sure that everything works fine, then do not forget to thank me. Good luck!

Today I did everything according to the recommendations and 888 Poker is now working. Thanks!

 

[Colbefc]

I have been playing on 888 for way over 10 years now but in the last couple of years their software has got progressively worse and worse.
Yesterday I couldn't get into the lev el 50+ tourney and that was the last straw.
I am giving 888 up as a bad job.

 

[Burmy1509]

Can’t log in 888 poker saying wrong password

hi I can’t log into 888 Poker I am putting in the correct password I’ve even changed it to a new one but still saying incorrect can anyone help me please??

 

[Uncloggie]

I think I figured it out, after it happened again today.

I was running Pokerstars at the same time (I hadn't been on PS in a while lately and the problem wasn't happening )

I quit Pokerstars and rebooted 888 and problem gone

No, that wasn't it. Same problems again today again, without running pokerstars.

Maybe it is party poker. I will do some more experimenting. Weird bugs.

 

[strokin07]

Today I did everything according to the recommendations and 888 Poker is now working. Thanks!

Thank God! I am very glad that everything worked out for you.

 

[Vadim_King]

hi I can’t log into 888 poker I am putting in the correct password I’ve even changed it to a new one but still saying incorrect can anyone help me please??

If the password was changed and contained more than 12 characters, then try to use the first 12 characters, I had this situation before. Good luck!

 

[itarus]

six months passed and I noticed that in PartyPoker, in 888, and now in PokerStars during the game, the Hold'Em Manager 2 stats stopped showing up.
Do can anyone of their members of the forum explain why ??

 

[shane4050]

Been waiting over a week for id verification, send requested documents in and was told in my dashboard by exclamation point that i would receive an email when verified, exclamation point now gone. no email received and not verified just wanted to test a small withdraw but seems to be troublesome ID:ninezerofive

 

[888Rep]

Been waiting over a week for id verification, send requested documents in and was told in my dashboard by exclamation point that i would receive an email when verified, exclamation point now gone. no email received and not verified just wanted to test a small withdraw but seems to be troublesome ID:ninezerofive

I have sent this over to be checked for you.

 

[shane4050]

I have sent this over to be checked for you.

Thank you! I attempted a small withdrawal yesterday and it seems to be going through as it didn’t say anything about being held for verification. Was just thrown off because it said I would receive email notification when verified but the time previous I attempted it was canceled within 10 minutes so fingers crossed thanks for the quick reply!

 

[misskrystal4]

In a very loyal player to 888 but haven’t made as many deposits in the past few months. Last month I won a few hundred bucks between poker and slots, withdrawl and everything’s looking good. Until the next day the finds are put back in my poker account waiting for verification which has been done already...so as I proceed with verifying again, I have this poker balance tempting me and staring at me for 2-3 days...naturally by the time the accounts verified I didn’t have much to withdrawl.
That’s all I’m just wining about these random verification requests that don’t come up prior to my deposits.

 

[HathelFoster]

Is it normal for 888 email support to not contact you back after two weeks?

I'm still waiting for assistance, it seems that every online Casino (especially 888) doesn't care about it's customers or at the very least even pretend to.

Safe to say i'll be playing elsewhere, two weeks is just unacceptable.

 

[chris0817]

Is it normal for 888 email support to not contact you back after two weeks?

I'm still waiting for assistance, it seems that every online Casino (especially 888) doesn't care about it's customers or at the very least even pretend to.

Safe to say i'll be playing elsewhere, two weeks is just unacceptable.

if you go to the cashier (Web) there is a live chat available

 

[chris0817]

I just got in, but the $500 freeroll also got cancelled.

I have a $33 ticket to use, but now I'm worried what will happen if I use it now.

how did u get the ticket? on spin?

 

[HathelFoster]

if you go to the cashier (Web) there is a live chat available

Yeah i've used their live chat before, they're quite useful actually.

I've been playing exclusively at 888 for years until recently, unfortunately this isn't an issue the live support can deal with and have directed me to send an email, been patiently waiting to no avail.

Not even sure if i had any balance remaining or not, just been locked out and ignored. Business must be doing very good if they're able to just turn away loyal customers. I'm over it now anyway, it's given me the opportunity to try other poker sites which i wouldn't have done before.

 

[888Rep]

Yeah i've used their live chat before, they're quite useful actually.

I've been playing exclusively at 888 for years until recently, unfortunately this isn't an issue the live support can deal with and have directed me to send an email, been patiently waiting to no avail.

Not even sure if i had any balance remaining or not, just been locked out and ignored. Business must be doing very good if they're able to just turn away loyal customers. I'm over it now anyway, it's given me the opportunity to try other Poker sites which i wouldn't have done before.

Please give me your 888 poker user name.

 

[pjokay]

@888 Rep

Hi, I have had multiple times recently in tournaments where it only lets me do a min raise in normal NLHE games. The amount will scroll up in the free test field but does not adjust on the bet button and will not bet correctly which has ruined some hands.

On the latest incident today this corrected itself when I shut and reopened the software but this keeps happening. Not sure if others are having this issue?

 

[orsino12]

@888 Rep

Hi, I have had multiple times recently in tournaments where it only lets me do a min raise in normal NLHE games. The amount will scroll up in the free test field but does not adjust on the bet button and will not bet correctly which has ruined some hands.

On the latest incident today this corrected itself when I shut and reopened the software but this keeps happening. Not sure if others are having this issue?

Did this start happening after a recent update?

I had this exact thing happen to me after an update, it was like only being able to play limit in a no limit game.
The fix was actually quite simple (if your case is the same as mine).

Try deleting the shortcut to 888 on the task bar then either log in directly from the icon on the desktop or pin a new shortcut to the task bar.

The reason it works when you first install the new update is you aren't using the icon on the task bar, it fires up automatically after the update, but as soon as you use the old task bar icon you get that weird glitch that only allows you to min bet or min raise, but pinning a new icon to the task bar after the new download works, as does using the desktop icon directly.

 

[pjokay]

Did this start happening after a recent update?

I had this exact thing happen to me after an update, it was like only being able to play limit in a no limit game.
The fix was actually quite simple (if your case is the same as mine).

Try deleting the shortcut to 888 on the task bar then either log in directly from the icon on the desktop or pin a new shortcut to the task bar.


The reason it works when you first install the new update is you aren't using the icon on the task bar, it fires up automatically after the update, but as soon as you use the old task bar icon you get that weird glitch that only allows you to min bet or min raise, but pinning a new icon to the task bar after the new download works, as does using the desktop icon directly.

I do not actually have it as an icon on my taskbar although it show there when launched, I just have a shortcut on my desktop and in my program files. It's really irritating and can screw up a hand as you cant bet properly. It may have been after an update. What a crazy glitch.

 

[888Rep]

I do not actually have it as an icon on my taskbar although it show there when launched, I just have a shortcut on my desktop and in my program files. It's really irritating and can screw up a hand as you cant bet properly. It may have been after an update. What a crazy glitch.

Have you tried a re installation as this method usually sorts out a lot of issues.

Regards

 

[vokrugdookola]

888 poker isn’t working for me at the moment

 

[chris0817]

888 poker isn’t working for me at the moment

what's the problem with it?

 

[misskrystal4]

This is what I try

what's the problem with it?

I had some issues over the past 2 years not more than two or three but was able to resolve them quick enough

Software wasn’t logging in - went through the 888poker website and signed in hitting INSTANT PLAY rather than play now that was the quick solution til software issue was resolved.
Re-installed
If that didn’t fix it I just used the web based one for max 24 hours,eventually it worked again

Other issue was I’d pre-registered for a couple games using my tickets...different start times but both registered... couldn’t sign in so I went on my pc and logged on to find I could log in but tickets appeared to be used. The prompt to play my routines didn’t come up and the games shoulda still been accessible... so I flipped out... waited went back to mobile device hitch worked after about an hour to find my games were actually there.

I’m only carrying on about my problems in case one of these are like ur issue. I expect ur problem could be like one of these, again I’m a long time player and these are the only 2 I’ve encountered. Good luck

 

[Risto234]

Saw this intresting tournament in the lobby (which starts 90 minutes after cc event) therefore i wonder if it's going to be there every sunday or not ...

 

[orsino12]

Saw this intresting tournament in the lobby (which starts 90 minutes after cc event) therefore i wonder if it's going to be there every sunday or not ...

It's an extra freeroll to make up for the "technical issues" 888 had last weekend.
I got an email letting me know about it...