Official 888 Poker Support Thread

  • Thread starter Thread starter 888Rep
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MsGadjetty said:
😡
I've played on various well-known poker sites for the last 2 or 3 years and have played online games for the last 15 years or so.
Never have I come across a worse customer service than that of 888.

My initial problems were that I couldn't log on although I'd received an automated email from 888 advising me of my change of password and that I could now use my new credentials.
Then my account appeared as restricted.
I emailed support 3 days ago and am still waiting for a reply to my problem.

The following day I rang up customer support. The agent advised me that the account had been restricted as I had 2 registrations with 888 Poker. Fair enough. I must've registered some years ago. So I asked the agent to delete one of the accounts. He did this and said he'd sent me an email confirming the details of the old account that was now live again.
I'm still waiting for that email.

More than 24 hours ago, I made a deposit to 888 Poker and talked to a support agent via live chat about a bonus - a ticket to a new depositors freeroll which she had applied to my account. The live chat was cut off by 888's system before I could even finish the chat with the agent.
And when I checked for my free ticket later on, it wasn't in my account.

There is a lot of competition out there between the poker sites and a good customer service should be one of the most important parts of a good poker site.

Please convince me that my experience was a one-off! 🙄
Can you please supply me with your poker user name and I will ask support to contact you.
 
nafanyalg said:
My name in poker Nafanaylg.
I hope my problem ever be solved!
I have sent this over for you so support should contact you.
 
Hello!

For the 6th Edition of the Super XL Series, we're upping the ante by offering $4,000,000 in guaranteed prize pools, up a million from May's series and double that from January's Super XL Series IV.
For the first time ever, the Main Event will feature a $1.5 million guaranteed prize pool!

"I can't wait to play the upcoming 888poker Super XL Series," says Chris Moorman, the most accomplished
tournament player in online poker history. "There is a great selection of tournaments every day with great structures and a wide variety of tournament types to keep it fresh. I'm hoping I can take one down as the newest 888poker
ambassador. "

To find out more about the Supper XL
http://www.888poker.com/magazine/888news/888poker-super-xl-series-september-2016/
 
They contacted me, but the problem has not been resolved!
I did as they said, but nothing has changed 🙁
 
nafanyalg said:
They contacted me, but the problem has not been resolved!
I did as they said, but nothing has changed 🙁
They will contact you again.
 
And you I can not help?
Thank you for your response, waiting for a message of support.
 
I'm your customer for couple years.I already send my documents long time ago and my account was verified.I also make a deposit and withdraw many times from your site.

Yesterday i try to make a small withdraw and its say that i need to upload my documents!

I upload again my documents but i do not understand way do i need to do something that i already did!

Its already not pleasant to wait couple day when we make a withdraw request when on other site its only couple minutes but if we also need to upload documents every time when we want to withdraw some money...

I must say that i like to play on your site but lately you also don't have the live chat on the cashier!

Even for make a deposit its not the same anymore,no one to propose you any kind of bonus when u deposit, which it was the case before whit the live chat...
Its maybe not important for you but believe me for your customers its very important to have someone to talk with him.
 
lulu pk said:
I'm your customer for couple years.I already send my documents long time ago and my account was verified.I also make a deposit and withdraw many times from your site.

Yesterday i try to make a small withdraw and its say that i need to upload my documents!

I upload again my documents but i do not understand way do i need to do something that i already did!

Its already not pleasant to wait couple day when we make a withdraw request when on other site its only couple minutes but if we also need to upload documents every time when we want to withdraw some money...

I must say that i like to play on your site but lately you also don't have the live chat on the cashier!

Even for make a deposit its not the same anymore,no one to propose you any kind of bonus when u deposit, which it was the case before whit the live chat...
Its maybe not important for you but believe me for your customers its very important to have someone to talk with him.
I understand your frustrations and I have passed your feedback over to the team.
Have you tried phoning support?
 
I recently won a $10 free sports bet on the scratch card. I logged in to the sports section and it does indeed show I have a $10 free bet there, but I'll be damned if I can find a way to use it.
When I click it it says I have no selections in the betslip, so I go make a selection and then I can't find a way to use the free bet.
I also won a $3 bet on the daily blast spin recently and had no trouble making that bet, it was pretty straight forward, but this $10 bet seems to be giving me difficulties (username on 888 is orsino12).
 
888Rep said:
I understand your frustrations and I have passed your feedback over to the team.
Have you tried phoning support?

It was solve in 24h.I must say that beside this little incident and the live chat that i hope that it will be back soon on the cashier. For me 888 is the room who give the must in return to there players.I would always recommended 888 🙂
 
Disregard the above query. I figured it out after a good nights sleep, I didn't know there was a difference between a free bet and a "LIVE" free bet. Once I found the Live section the option to use the free bet came up with my selection.
 
Disconnection issues happening like the plague again.

Subpar software.

Oh and yesterday I lost 2 hands in a row with a pair against AK

234-5-x

on both hands, RNG from hell.
 
I did not get the bonus

Hello
I downloaded , created the account and not the $ 88 and receive
can you help me /
my id at 888poker is Rod_samp
 
Rodrigo sampaio said:
Hello
I downloaded , created the account and not the $ 88 and receive
can you help me /
my id at 888poker is Rod_samp
I sent this over for you.
 
Does the "Hand of the Day" challenge actually work? Yesterday I won with 88 a few times and I didn't get the 5k ticket.

Today, same thing. I saw the popup: win with 72. Won with it several times and no tickets.
 
mootso said:
Does the "Hand of the Day" challenge actually work? Yesterday I won with 88 a few times and I didn't get the 5k ticket.

Today, same thing. I saw the popup: win with 72. Won with it several times and no tickets.
It can take up to 72 hours for the tickets to be credited.
 
Not according to the T&Cs:

Players will receive a pop up message in the 888poker lobby notifying them once the ‘Hand of the Day’ challenge has been completed. Their $5,000 Blast off Tournament ticket will be granted instantly.
Players will receive a pop up message in the 888poker lobby notifying them once 3 ‘Hand of the Day’ challenges have been completed. Their $10,000 Lightning Bolt Tournament ticket will be granted instantly.
 
mootso said:
Not according to the T&Cs:

Players will receive a pop up message in the 888poker lobby notifying them once the ‘Hand of the Day’ challenge has been completed. Their $5,000 Blast off Tournament ticket will be granted instantly.
Players will receive a pop up message in the 888poker lobby notifying them once 3 ‘Hand of the Day’ challenges have been completed. Their $10,000 Lightning Bolt Tournament ticket will be granted instantly.


For today challenge,I had won with AA seven times already in the cash games but still haven't receive any sort of pop up message or notification.Have you received any tickets from yesterday?
 
I'm noting a small discrepancy in my balance on my 888 account. It's only $1, but every penny counts.
My balance was $68.58, I played 3 10 cent BLAST games which I finished out of the money on and then played a $1 BLAST game which had a $5 prize which I finished 1st for $3.50, but my account only shows $69.78.
My balance was $68.58 minus $1.30 in entries coming to $67.28 then adding $3.50 in winnings it should be $70.78.
I checked my game history to make sure I didn't accidentally register for another $1 game, but it shows I only played the 1 today.

My 888 name is orsino12.

Thanks.

PS: I did look at the HELP section on the site and figured it would be under "My Account" or "Technical Issues" but this situation doesn't seem to be listed.
 
joe777 said:
For today challenge,I had won with AA seven times already in the cash games but still haven't receive any sort of pop up message or notification.Have you received any tickets from yesterday?
Poker user name please?
 
orsino12 said:
I'm noting a small discrepancy in my balance on my 888 account. It's only $1, but every penny counts.
My balance was $68.58, I played 3 10 cent BLAST games which I finished out of the money on and then played a $1 BLAST game which had a $5 prize which I finished 1st for $3.50, but my account only shows $69.78.
My balance was $68.58 minus $1.30 in entries coming to $67.28 then adding $3.50 in winnings it should be $70.78.
I checked my game history to make sure I didn't accidentally register for another $1 game, but it shows I only played the 1 today.

My 888 name is orsino12.

Thanks.

PS: I did look at the HELP section on the site and figured it would be under "My Account" or "Technical Issues" but this situation doesn't seem to be listed.
I have sent this over to be investigated for you.
 
888Rep said:
It can take up to 72 hours for the tickets to be credited.

It's been more than 72 hours and I haven't received any tickets yet.

ID: Mootso
 
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