Official 888 Poker Support Thread

  • Thread starter Thread starter 888Rep
  • Start date Start date
Gorak said:
Usually 888 offers a freeroll for national holidays. July 1 is Canada's Confederation day but I can't see a freeroll up. Will there be a Canada's day freeroll?
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I doubt it, had been meaning to inquire itt actually as to why the 100$ gtd for canadians vanished just after it had a nice structure improvement (or at least i think it did going from 2k to 3k chip stacks)
 
I hope that 888Poker stops making small annoying changes like changing late registrations and starting times often. Like with Roller Coaster ->it started 19:10 EET earlier, then it got changed to 19:05 EET and after that quickly to 19:00 EET. I've missed it lots of times because of this.

Also please bring up some 11+R / 22+R turbo rebuys during European prime time.
 
Farseer said:
I hope that 888Poker stops making small annoying changes like changing late registrations and starting times often. Like with Roller Coaster ->it started 19:10 EET earlier, then it got changed to 19:05 EET and after that quickly to 19:00 EET. I've missed it lots of times because of this.

Also please bring up some 11+R / 22+R turbo rebuys during European prime time.
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[FONT=Times New Roman,serif][FONT=Calibri,sans-serif]We optimize tournament hours some times. This is not something that will happen usually.
Thanks for your feedback. [/FONT][/FONT]
 
I just had an update to:

Poker Ver: p-1-en-4-6.17-0-14

And you have changed the warning sound. It now sounds like a doorbell ding ding. Awful!

Can we change that sound?
 
Gorak said:
I just had an update to:

Poker Ver: p-1-en-4-6.17-0-14

And you have changed the warning sound. It now sounds like a doorbell ding ding. Awful!

Can we change that sound?
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I have sent over feedback regarding this so we are aware of players observations and this will be taken into consideration.
Thanks for your feedback.
 
Last night was lot of connecting problem and now i can't log in. What is going on? The other the same problem?
 
:dito: its been crap since about 6amish this morning constantly up and down
 
Is there a new 888 Software Client we must download?

Maybe thats why we cannot connect?
 
Daniel72 said:
Is there a new 888 Software Client we must download?

Maybe thats why we cannot connect?
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There were some updates last week and yours will also be updated at some point if it hasn't already been done.
 
We have been having disconnection issues for the past few days but hopefully this has all been resolved now.
 
888Rep said:
We have been having disconnection issues for the past few days but hopefully this has all been resolved now.
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No, reinstall don't help.
 

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hutzpaf said:
No, reinstall don't help.
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[FONT=Calibri,sans-serif]As you probably are aware we have been experiencing some network latency issues in the last few days and these also cause that some members cannot login at all.
For now we unfortunately do not have an ETA but our technical department is working on a solution around the clock.
[/FONT]
 
im getting this error , anyone else?

daLJXo7.png
 
Yeah, site is crashing, just close program and try again later, still disconnection issues so no point in playing at the time.
 
FYI
We are continuing to put all of our efforts into fixing the network issues that have been causing the disconnections but unfortunately these issues have not yet been resolved. For this reason we will cancel The Volcano tonight and lower the GTD of the Tuesday Challenge and possibly a couple of other tournaments. If you play and suffer disconnections that materially affect you, please contact support in order to be refunded. We apologize for the inconvenience this is causing you and hope to sort out the issues ASAP.
 
I have 2 situations concerning the bonus (Hot Bonus! $5.00). Please don't refer me to the terms and conditions; just answer it in here in plain English (if you can):

1) Is there any way to know exactly how many points are remaining in order to clear my bonus?

2) Can you explain this situation: After playing a while with the bonus; I had $21.75 in my account with $1.61 in my bonus. $1.61 was restricted so I could at that point withdraw $20.14 if I wanted.

I played more cash games (won some, lost some) and made about 3 status points but I still had $21.75 in my account. I got back to my bonus page and surprise! Now I have $5.00 in my bonus. $5.00 was restricted so I could at that point only withdraw $16.75.

How can that be? The more points I make, the more my money is restricted and the less I can withdraw. What kind of weird bonus is that?

Please explain to me what is going on?
 
I also have a question about the Summer Splashout Wheel Spin. It says I can have 1 spin on my desktop and 1 spin on my android per day.

I have no problem finding the wheel on my desktop but I never saw the wheel on my android. By the way I got the latest version of the 888 App, and I know the wheel is only supposed to be there between 17:00GMT and 24:00GMT each day.

So what am I supposed to do to see the wheel on my android?
 
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