Official 888 Poker Support Thread

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Good morning the truth is, this room seems interesting to me, a pity that it doesn't work for my country, it's one of the rooms I met through a Spanish YouTuber and I was very attracted to how it works, hopefully in the future they will give access to Central American countries
 
Hello @888Rep

My 888 Username is THFC4EVERTOP.

I am based in the United Kingdom. I have tried on numerous occasions to withdraw some money from the site. Every time I have done it, it has disappeared from my account, only to return there the next day.

Can you advise me on what the issue is? I have sent emails and tried live chat, but needless to say, they have all said it will be processed, and it isn't.

Thank you. Or is the only way to receive my money is to close the account?

The most recent withdrawal has the confirmation number of 914861257896

Thank you

Marc
 
Marcwantstowin said:
Hello @888Rep

My 888 Username is THFC4EVERTOP.

I am based in the United Kingdom. I have tried on numerous occasions to withdraw some money from the site. Every time I have done it, it has disappeared from my account, only to return there the next day.

Can you advise me on what the issue is? I have sent emails and tried live chat, but needless to say, they have all said it will be processed, and it isn't.

Thank you. Or is the only way to receive my money is to close the account?

The most recent withdrawal has the confirmation number of 914861257896

Thank you

Marc
Click to expand...
Sent this over to be checked for you.

Regards
 
luxlux1982 said:
Can 888 Poker be played in Serbia?
Click to expand...
After checking, we can confirm that we have not operated in Serbia since December 31, 2020.

Kind regards,
 
Hello, I have a problem. Since January 22, 2026, one of my withdrawals of €450 hasn't been processed, and support isn't responding. Can you help me? I'm getting desperate.
Account:Kliche
Regards, Fabian
 

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I noticed something strange when withdrawing funds from 888 poker. When I place a $50 withdrawal, the funds arrive within 3 days. When I place a $100 or higher withdrawal, the withdrawal takes 2 weeks and I don't receive the money. Then I make a new withdrawal after canceling the withdrawal, but this time for $50. The money arrives within 3 days. The conclusion is that you need to withdraw a small amount.
 
Fabi408 said:
Hello, I have a problem. Since January 22, 2026, one of my withdrawals of €450 hasn't been processed, and support isn't responding. Can you help me? I'm getting desperate.
Account:Kliche
Regards, Fabian
Click to expand...
Sent this over to be checked for you.
Regards
 
888Rep said:
Sent this over to be checked for you.
Regards
Click to expand...
Thank you I hope something happens now because I've already written a number of emails without any answer
 
dreamer13 said:
Is it possible to post the actual mailing addresses for 888 poker here? No matter where I write, it says it cannot be delivered.
Click to expand...
I don't know before it's the 200€ they paid out within minutes. But for the two payouts I withdrew via mastercard and actually they paid out via paypal. And for the 450€ I clicked Withdrawal via PayPal and there was nothing coming weeks so far. So I don't know what the problem could be
 
@888Rep
Just won a Cards Chat tournament
1770328563996

So happy. Went straight to Withdraw page, but..

1770328587884

Username: TILTEDUCK
 
Hi @888Rep my username is bapfel
Support ID: 810249377

It is really a problem for some days I got a crucial error message:

1770831562170

So I can`t play, why my 33 USD Ticket, I won last week in the Chiptrack freeroll will expire in 27 hours (and it was really a hard job to win it ;-)

I am so disappointed not able to play, I tried also another computer or my mobile App, same error message

1770831491302

I also sent a message to the emailsupport, no answer yet -
I tried to reupload my personal ID - don`t know whether it helps

Could you help me, and check what the issue is??
 
bapfel said:
Hi @888Rep my username is bapfel
Support ID: 810249377

It is really a problem for some days I got a crucial error message:

View attachment 402719

So I can`t play, why my 33 USD Ticket, I won last week in the Chiptrack freeroll will expire in 27 hours (and it was really a hard job to win it ;-)

I am so disappointed not able to play, I tried also another computer or my mobile app, same error message

View attachment 402718

I also sent a message to the emailsupport, no answer yet -
I tried to reupload my personal ID - don`t know whether it helps

Could you help me, and check what the issue is??
Click to expand...
same issue here, solve the problem for German 888 users...
 
bapfel said:
Hi @888Rep my username is bapfel
Support ID: 810249377

It is really a problem for some days I got a crucial error message:

View attachment 402719

So I can`t play, why my 33 USD Ticket, I won last week in the Chiptrack freeroll will expire in 27 hours (and it was really a hard job to win it ;-)

I am so disappointed not able to play, I tried also another computer or my mobile app, same error message

View attachment 402718

I also sent a message to the emailsupport, no answer yet -
I tried to reupload my personal ID - don`t know whether it helps

Could you help me, and check what the issue is??
Click to expand...
From support below,

hi,
once the issue is solved please compensate.
thanks
 
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Hello!
For years I've been trying to verify my account on 888 and I always receive the same automated messages requesting the same documents I've already sent.

I've already sent my driver's license, identity card, bank statement, electricity bills, etc., all in my name and in high resolution.

My username is ronymota.

This is causing me a lot of trouble because I can't withdraw money. Can you help me?
 
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Rony Mota said:
Hello!
For years I've been trying to verify my account on 888 and I always receive the same automated messages requesting the same documents I've already sent.

I've already sent my driver's license, identity card, bank statement, electricity bills, etc., all in my name and in high resolution.

My username is ronymota.

This is causing me a lot of trouble because I can't withdraw money. Can you help me?
Click to expand...
Sent this over to be checked for you.
Regards
 
888Rep said:
Sent this over to be checked for you.
Regards
Click to expand...
Thanks for the reply, but I didn't understand.
Do you want me to send the documents through here?
 
Rony Mota said:
Thanks for the reply, but I didn't understand.
Do you want me to send the documents through here?
Click to expand...
No but support should have mailed you by now about your issues.

Regards
 
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Dear 888Rep

I wanted to log into my account and got this dialog.

Could this be checked on the 888 side.

Account name Gurgelhans.

The option to set it or to keep it gave both the displayed error message.

1772046039659
 
Goggelheimer said:
Dear 888Rep

I wanted to log into my account and got this dialog.

Could this be checked on the 888 side.

Account name Gurgelhans.

The option to set it or to keep it gave both the displayed error message.

View attachment 403889
Click to expand...
Sent this over to be checked for you.
Regards
 
How come 888 has been launched in holland yet its only casino andchas no poker client available ....i always knew it as one of the best poker sites once i heard they got the license in holland they came only with casino : (
 
@888Rep

How to get access to your "Exclusive" event tourneys, like today's example below?

1772184111668
 
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