PartyPoker Official Thread

  • Thread starter Thread starter Colette Stewart
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Colette Stewart said:
All bonuses offered by online gaming companies have wagering requirements
The T&Cs are clearly shared for the players information
There is no "fraud" as you claim - if you had read the bonus info the wagering requirements and restrictions are made very clear

Thanks
Colette
Click to expand...

And where was the bonus info displayed? I talk to chat support 2x, nobody can find it. You just keep saying it was.

Here's another example,

https://media.discordapp.net/attach...93609916416/unknown.png?width=1440&height=676

Where on this screen, is the bonus info clearly displayed? Although your answer sounds appropriate, that's all it is doing, is sounding like something.

To everyone else, other than Party Poker apparently, it's starting to sound a lot like fraud.
 
Rockyfour said:
Why you guys scamming bro? https://cdn.discordapp.com/attachments/834294680770183172/835906895750889482/unknown.png

This is what I see, I deposit, than you go, you only get the $100 if you wager $2000 on Casino.

Are you for real?

Huge scam, why you gotta scam me like that bro. I pay you $400 in rake for you to treat me like this?

SAD.
Click to expand...




Where did you receive the bonus code?
Your post doesn't make it clear - if it's a welcome offer - details are all on the promo page
It's clearly a casino bonus - if the bonus offer was received via email - details and links will be in the email

All generic bonus T&Cs can be found on our webpages -

https://help.partypoker.com/en/general-information/bonuses-promotions/general/what
 
Colette Stewart said:
Where did you receive the bonus code?
Your post doesn't make it clear - if it's a welcome offer - details are all on the promo page
It's clearly a casino bonus - if the bonus offer was received via email - details and links will be in the email

All generic bonus T&Cs can be found on our webpages -

https://help.partypoker.com/en/general-information/bonuses-promotions/general/what
Click to expand...

Why would it clearly be a Casino bonus? explain this to me lol.

Also the bonus was auto-filled in, I didn't enter any code, I just click on cashier, and it says, "deposit $100, get $100", with the code already filled in.

I never would of deposited $100 if you didn't run a angle shoot like this, so anyways I ended up depositing $100, under the false pretense that I would get $100.

This is a scam. Nowhere were the terms listed. If they were, where are they? Tell us lol.

Also you just linked a random web page, that's not a ToS, or a legal document. Where is this on the actual ToS, and how can someone find it. Because apparently, in your words, this is all very clearly visable, but for some reason you can't find lmao.

Greasy.
 
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admiralrp said:
do they accept us players, and how are the freerolls
Click to expand...

We do not allow US players on partypoker.com currently no



Rockyfour said:
Why would it clearly be a Casino bonus? explain this to me lol.

Also the bonus was auto-filled in, I didn't enter any code, I just click on cashier, and it says, "deposit $100, get $100", with the code already filled in.

I never would of deposited $100 if you didn't run a angle shoot like this, so anyways I ended up depositing $100, under the false pretense that I would get $100.

This is a scam. Nowhere were the terms listed. If they were, where are they? Tell us lol.

Also you just linked a random web page, that's not a ToS, or a legal document. Where is this on the actual ToS, and how can someone find it. Because apparently, in your words, this is all very clearly visable, but for some reason you can't find lmao.

Greasy.
Click to expand...

You can share further feedback with the customer service teams via email from the email registered on your partypoker account - your comments will be shared with the relevant teams
[email protected]

As I have said, all T&Cs regarding bonuses and promotions can be found on the webpages
Customer service will deal with your complaint going forward

Kind regards

Colette
 
Colette Stewart said:
We do not allow US players on partypoker.com currently no

You can share further feedback with the customer service teams via email from the email registered on your partypoker account - your comments will be shared with the relevant teams
[email protected]

As I have said, all T&Cs regarding bonuses and promotions can be found on the webpages
Customer service will deal with your complaint going forward

Kind regards

Colette
Click to expand...

Okay, well thank you for messaging me back, at least you have validated my complaint, and made my arguments stronger, as even you cannot locate the ToS I was supposed to see, or tell me where the terms were listed. Also the ToS's are found now found on, "webpages".

Your response will be also sent to the ADR along with the UK Gaming Commission, as proof that you have hidden the terms in "webpages", you are not even able to locate as they are very well hidden,

The terms were obviously not clearly displayed as you initially said, also confirming, that you are unfortunately a liar.

I will also be calling the police in the UK and sending this as evidence if required, as you are clearly collecting money under false pretenses.

Thank you.
 
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Rockyfour said:
Okay, well thank you for emailing me back, at least you have validated my complaint, and made my arguments stronger, as even you cannot locate the ToS I was supposed to see, or tell me where the terms were listed. Also the ToS's are found now on "webpages lol.

Your response will be also sent to the ADR along with the UK Gaming Commission, as proof that you have hidden the terms in "webpages", you are not even able to locate as they are very well hidden,

The terms were obviously not clearly displayed as you initially said, also confirming, that you are unfortunately a liar.

I will also be calling the police in the UK and sending this as evidence if required, as you are clearly collecting money under false pretenses.

Thank you.
Click to expand...

Details of all independent regulators and relevant authorities, including the UK Gaming Commission can be found on the website

Due to your ongoing claims of fraud, and official complaint, I will no longer discuss the issue via web forums as per our procedures posts on such can damage/ affect claims

All info will be shared with our relevant legal and RG teams
Kind regards

Colette
 
Colette Stewart said:
...
Click to expand...


Good day. Recently, one of the payment methods, EcoPayz, disappeared from the cash register. Then, after updating the software, it appeared, but only as a deposit method. Will it be available again as a withdrawal method soon?
 
4give4live said:
Good day. Recently, one of the payment methods, EcoPayz, disappeared from the cash register. Then, after updating the software, it appeared, but only as a deposit method. Will it be available again as a withdrawal method soon?
Click to expand...


Already appeared. The question is closed.
 
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I love partypoker!
More fair game for not allowing the use of HUDs ,a lot of promotions, some great freerolls open to all with a reasonable amount of players for the payouts and awesome freerolls for Brazilians every saturday with twitch interaction!
The only thing that could be better is the software by itself (who for me is the 2nd best poker software). I mean, it could be more modern and faster
Congrats for your work!
 
party poker

its good to know that there is some one from party poker willing to communicate, i have played on the site for years without problem but the last week has seen no end of software problems, what is going on with the site at the moment
 
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There was a tech issue causing issues Thus - Sat last week - it was identified and resolved in full Sat evening
 
i m new in Party Poker!

welcome in CardsChat,
i hope won some money in PartyPoker, to use to make a real party!
wish me luck!
😀
 
played a bit with the partypoker App and i have to say that this has to be one of the worst Apps i ever played on.

tables not switching when its your turn, you have to switch on your own. not possible to adjust bet sizes, there are only 33 and 66 percent next to pot or minbet. way too little settings overall. strange button arrangement when its your turn.

1 out of 5 stars.
 
Colette Stewart said:
There was a tech issue causing issues Thus - Sat last week - it was identified and resolved in full Sat evening
Click to expand...

Hi Colette. Downloaded PP, verified account, deposited money, and 2 minutes later the account had been blocked. It gave me a toll number to phone which does not work. No numbers on the site. With a lot of searching found a form which I sent off, but maybe you might be quicker? So far, pretty underwhelmed...
 
nairolph87 said:
played a bit with the partypoker app and i have to say that this has to be one of the worst apps i ever played on.

tables not switching when its your turn, you have to switch on your own. not possible to adjust bet sizes, there are only 33 and 66 percent next to pot or minbet. way too little settings overall. strange button arrangement when its your turn.

1 out of 5 stars.
Click to expand...

Thanks for the feedback, will ensure its reviewed via the relevant teams


amatola said:
Hi Colette. Downloaded PP, verified account, deposited money, and 2 minutes later the account had been blocked. It gave me a toll number to phone which does not work. No numbers on the site. With a lot of searching found a form which I sent off, but maybe you might be quicker? So far, pretty underwhelmed...
Click to expand...

There is possibly an issue with an another brand account which could cause problems
You can email [email protected] or use the live chat option found under Contact Us on the webpages
I am quite sure the team will get back to you and help resolve

Thanks

Colette
 
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Customer service was excellent and sorted it out in under 12 hours - very happy.

Pity the first MTT I enter and chip leader, has been paused - but thats how it goes sometimes!! 🙂
 
The current promotion is excellent!

I'm wondering if many Cardschat members are taking full advantage of it?

Automatic daily 10% rakeback (you only need to earn n 0.1pts.)

For each 1pt. you earn, you get a card.. up to 5/day

I haven't even been playing very much and so far I have won:
Free $5, $10, $20 & $50

Also quite a number of 'FreeBets' (let's go Dustin Poirier!!!) .. maybe $25 so far

A bunch of spins on Casino too (but I have no clue how to use those and I don't think I want to go down that road).

Here's a pleasant surprise I received today!

ALSO:
Tables are much much much softer while this promo is running.
 

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Poker Orifice said:
The current promotion is excellent!

I'm wondering if many Cardschat members are taking full advantage of it?

Automatic daily 10% rakeback (you only need to earn n 0.1pts.)

For each 1pt. you earn, you get a card.. up to 5/day

I haven't even been playing very much and so far I have won:
Free $5, $10, $20 & $50

Also quite a number of 'FreeBets' (let's go Dustin Poirier!!!) .. maybe $25 so far

A bunch of spins on Casino too (but I have no clue how to use those and I don't think I want to go down that road).

Here's a pleasant surprise I received today!

ALSO:
Tables are much much much softer while this promo is running.
Click to expand...

Thanks for the feedback! 🙂 I hope you continue to run well
 
Colette Stewart said:
They are working on having My Game fully running for all brands by end of the year / early 2021 - they have already launched across various new markets to align with .com
Click to expand...
Hi Colette!
Do you have any updates? Partypoker has been giving every other market a massive advantage now for over one and a half year... It seems they don't even care about implementing small changes to .se?
/Lars
 
Party is generally a cool site, so many tickets are handed out, I won 2 tickets for $ 11 and played in them I won $ 16, and so I play for $ 1.2
 
LarsLucidor said:
Hi Colette!
Do you have any updates? Partypoker has been giving every other market a massive advantage now for over one and a half year... It seems they don't even care about implementing small changes to .se?
/Lars
Click to expand...

Nothing to share, no sorry


daurensdo said:
Party is generally a cool site, so many tickets are handed out, I won 2 tickets for $ 11 and played in them I won $ 16, and so I play for $ 1.2
Click to expand...


Thanks for the feedback and well played! I hope you continue to run well
 
Colette Stewart said:
Nothing to share, no sorry





Thanks for the feedback and well played! I hope you continue to run well
Click to expand...
Not going to bother asking anymore. I guess it will remain as unfair as it is. I just hope more people will realize the hypocrisy in partypoker's image as a fair playing field.
 
Wondered if anyone could help me....

I have tried to update/download the newest software from Party, yet everytime I try, it fails.

previously, it would not even download, now it downloads and then hangs at 69%.

I am stymied as to why this happens. Any help would be appreciated from the community.

(yes, I am using a Windows 10 operating system, everything up to date.)
 
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