Pokerstars when the Ontario market took over I thought was as different entity than Pokerstars Global. So I thought why not try to see if I can make an account as Poker Stars global has banned me for 'responsible gambling' reasons.
Anyways I made a new account, sent in my documents and ID, and they verified the account. I then deposited money onto the account, and they froze the account for a security check, which they did and let me back on the site within I think 1-2 days stating that everything is in order and I am good to go.
It is to note, that when I made the Pokerstars Ontario account, I used the SAME email address as my previous banned account, the SAME ID, with the SAME address, and obviously the SAME name.
I even emailed them from the email address to their support and talked with them, so it's not like I was being deceptive even in the slightest.
Anyways, I racked up $600, up to about $3720. I hit withdraw, Pokerstars then asks me to verify again. They ask me to send them a document that frankly does exist. They wanted a proof of withdraw document with very specific information, listed in a very specific way, that simply did not exist. I called my bank and everything, no document like the one they were requesting existed.
Eventually i find out I can also withdraw using a bank transfer. I fill out all the information, then they ask me to verify the withdraw method (which I did).
Finally they tell me everything is all set, I'm ready to withdraw.
I click withdraw.
Literally two seconds after finalizing the withdraw they send me an email saying my account has been frozen due to a matter with 'tenfourgoodbudd' (my old account that was banned for 'responsible gaming' reasons).
At that point I knew these angle shooters were about to try and rip me off for my money. However I still had a glimmer of hope that they would just return my money or see that I played straight, sent in the documents straight, used the SAME email address and SAME information creating the account, and that worst case scenario they were just gonna say I can't play anymore and return my money.
Nope that's not what happened. They sent me an email stating they were confiscating my money, and then a bunch of BS terms and conditions. They also refused to respond to any of my emails I have sent over the last week requesting to start the formal complaint process.
So where am I at now? I am calling igaming (the government regulator), and trying to get them to escalate the case and get my money back. I am also calling the ACGO's enforcement department explaining the situation to them of how Pokerstars is blatantly trying to rip me off for almost $4000.
In closing. This company is run by literal scammers. it's honestly disgusting.
I wouldn't trust any money on this site, they will try to steal it from you for reasons you might not even think are possible. Maybe you break some silly rule like 'ratholing' without even noticing it, then boom Pokerstars just takes thousands of dollars out of your pocket and tell you to go **** yourself more or less. After being victim of this scam, I have searched the internet and found many other people who have had their money blatantly stolen for a variety of outrageous reasons.
Pokerstars is a legitimate scam company. It's sad when people decide to do business this way. Just try scam people and think it's no big deal.
