Official Hold'em Manager Support Thread

  • Thread starter Thread starter HoldemManager
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Mmurilove said:
Good afternoon, my HM2 is not recording the cash prizes received at the American Cardroom tournaments, however the hand history is being saved and the HUD is working perfectly. Can you tell me how to fix this little problem?
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SNG or MTT? They don't write summary files so it hard for us to detect the results. HM3 should do better than HM2 with SNG but both will fail terribly with their MTT since they do not write summaries.


Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/que...rnaments{47}+Tournament{47}+Tournament+Editor

If you continue to have problems please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.


Fozzy71
Customer Support
 
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kuB1p said:
Hello. I download a HM2 but HUD dont work. Maybe it is because my PS acc haven't real money? So I can use HM2 in freerolls?
ty
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HM2 doesn't support Play Money on any site. HM3 will support stars Play Money tables when it is eventually released.


Fozzy71
Customer Support
 
Hello! Tell please works whether hold'em manager with the Grosvenor casino poker room?
 
Hi, does the HM2 trial version allow a user to create reports that separate hands by blind level?
 
Cajin007 said:
Hi, does the HM2 trial version allow a user to create reports that separate hands by blind level?
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The only limitation in the trial is that it is 30 days.

You want to use the Winnings Summary report.
 
support with a hold'em manager is nice, but how are you going to play live without having a stat about opponents and how they play the flop, turn and river !? my opinion --- learn to play yourself!
 
never heard of this program, would it improve my game, or mess up my intuition?
 
ddg373 said:
never heard of this program, would it improve my game, or mess up my intuition?
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It's like taking notes, it can either confirm or fix intuition.

We have a 30-day trial for you to see if you like it.
 
Hello, I'm using HM3 and added some filters to the "Tournament Stacks" that stays in HUD Options. Such a function works correctly on most sites, but at PokerStars a warning appears that it is not possible to automatically filter, and I have to manually select each player for each hand. Is there any way to solve this?
 
Mmurilove said:
Hello, I'm using HM3 and added some filters to the "Tournament Stacks" that stays in HUD Options. Such a function works correctly on most sites, but at PokerStars a warning appears that it is not possible to automatically filter, and I have to manually select each player for each hand. Is there any way to solve this?
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Stars changed some rules. 8578 has our update for the new rule changes to be in compliance. Anything that is not allowed is disabled. It will still work on other sites (where applicable) and the replayer.
 
I'm using HM2 and sit and go wizard (i bought a license) then today when I went to sit and go wizard in HM2 none of my tournaments were there, they disappeared, not sure what to do. They are still visible in other parts of Hm2. Pl help
 
Also after I look at sit and go wizard in HM2 HM2 crashes and a box pops up that says issue resolution and a form to email to support. I sent a few of these in but haven't seen any emails back yet.
 
Amanda A said:
I'm using HM2 and sit and go wizard (i bought a license) then today when I went to sit and go wizard in HM2 none of my tournaments were there, they disappeared, not sure what to do. They are still visible in other parts of Hm2. Pl help
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Amanda A said:
Also after I look at sit and go wizard in HM2 HM2 crashes and a box pops up that says issue resolution and a form to email to support. I sent a few of these in but haven't seen any emails back yet.
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Always send in a manual ticket. That inbox is not monitored.

For SNG Wizard:

Please contact SNGWiz support at [email protected] so they can help you with these issues.
 
Thanks I'm trouble shooting with sitandgowizard support. So far haven't been able to get it working. Very frustrating. Fingers crossed
 
I saw on the HM site that you offer paid support for $60 an hour. Does someone log in to your computer and help resolve the issue? Do you think they could fix my problem?
 
i have HM2 ,but will you guys be updating the hud like PT4 ,so its only visible until you hover over it, and the stats chart pop-up when hovering over ??? keeping the table and players more in focus ???? like Tracker ??
This would make HM2 the best,,,

I do have PT4 too but my note caddy is for HM2 and cannot get it to work with PT4, when trying to use the free trial caddy for PT4 it always starts to freeze ,then i need to re-install PT4 and the Postgres


Also I cant see buying notecaddy again for tracker4 when I have owned it for years with Hm2 .
 
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Just wanted to update that sit and go wizard support was very helpful and got the new version 3 working for me. I just wished that version worked in HM2. Any plans to include it?
 
chicopaw said:
i have HM2 ,but will you guys be updating the hud like PT4 ,so its only visible until you hover over it, and the stats chart pop-up when hovering over ??? keeping the table and players more in focus ???? like Tracker ??
This would make HM2 the best,,,

I do have PT4 too but my note caddy is for HM2 and cannot get it to work with PT4, when trying to use the free trial caddy for PT4 it always starts to freeze ,then i need to re-install PT4 and the Postgres


Also I cant see buying notecaddy again for tracker4 when I have owned it for years with Hm2 .
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HM3 has it. HM2 does not.
 
Amanda A said:
Just wanted to update that sit and go wizard support was very helpful and got the new version 3 working for me. I just wished that version worked in HM2. Any plans to include it?
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I do not have any information on that.
 
Originally Posted by kuB1p

Hello. I download a HM2 but HUD dont work. Maybe it is because my PS acc haven't real money? So I can use HM2 in freerolls?

HoldemManager said:
HM2 doesn't support Play Money on any site. HM3 will support stars Play Money tables when it is eventually released.
Fozzy71
Customer Support
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this a new month and a new trial needs to be checked out. i'll have installed PT2 but no HUD. Not it MTT nor in Spin&Go (real money, not play money). what is the next step to figuring this out?
 
gillbates21 said:
Originally Posted by kuB1p

Hello. I download a HM2 but HUD dont work. Maybe it is because my PS acc haven't real money? So I can use HM2 in freerolls?






this a new month and a new trial needs to be checked out. i'll have installed PT2 but no HUD. Not it MTT nor in Spin&Go (real money, not play money). what is the next step to figuring this out?
Click to expand...


You will have to contact us for a manual trial extension then we can give you some tips to get stars up and running:

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Tell us that you had problems during the trial with the HUD on stars and need a trial extension and setup steps for HUD on Stars. You most likely just needed to disable their new Aurora Graphics Engine that we did not support at the time, but we actually do support the Aurora graphics in our new beta we pushed yesterday.


Fozzy71
Customer Support
 
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