ACR Thread

[ACR Rep]

I installed acr but once i try to start it says configuring and nothing else happens, could u help me to fix this problem?

Let me know if you were able to install the poker application, at that time we had a scheduled downtime that's the reason why you were not able to install it.

 

[ACR Rep]

We will have some scheduled downtime for maintenance tomorrow, Tuesday, April 24th from approximately 7:00 am-10:00 am ET. We appreciate your patience and apologize for any inconvenience.


It looks like its a scheduled maintenance.

The scheduled downtime is done. Let me know if you still having issues so I can assist you.

 

[ACR Rep]

Im from Lithuania.

You are more than welcome to play on our site! If you have any questions please let me know.

 

[ACR Rep]

Oh, tnanks for quick reply.

It's a pleasure to assist you! If you need help or have any questions please let me know.

 

[Shady Slim]

We will have some scheduled downtime for maintenance tomorrow, Tuesday, April 24th from approximately 7:00 am-10:00 am ET. We appreciate your patience and apologize for any inconvenience.


It looks like its a scheduled maintenance.

Let me know if you were able to install the poker application, at that time we had a scheduled downtime that's the reason why you were not able to install it.

It is 1pm EST and I am having problems updating the client. The dialog pops up and says "Checking for updates ..." and eventually times out without updating.

I also tried downloading from main site to do a reinstall, and the file server can't be contacted. I can't get the file at all.

 

[ACR Rep]

We are currently under a DDOS attack. Our techs are working on the situation to have it fixed as soon as possible. Apologies for the inconvenience.

 

[admiralrp]

I like the site I play a lot on days off and late at night since the old cheating nice to have you around

 

[ACR Rep]

I like the site I play a lot on days off and late at night since the old cheating nice to have you around

If you have any questions or need help just let me know! I'll be more than happy to assist you

 

[finaltable1]

Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at America's Cardroom is a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions.

We look forward to hearing from you!

The ACR Staff

Thanks for the nice new (new for me) poker room and thanks for $5 gift!

But

Your software isn't starting on my machine anymore.
I've uninstalled it and installed a new version from your site, but it still won't run.

I have a laptop with Win7 x64, Quad core + 1Tb/8Gb
Everything runs well.
ACR was running well 2 weeks ago.
I have received a email with gift and tried to open the software - it opened the lobby, but i couldn't enter my password.

I'm not a Steve Jobs, but i'm a programmer and a some sort of a PC specialist... I couldn't solve the problem on my own.

Can you help?

 

[John_3_16]

We are currently under a DDOS attack. Our techs are working on the situation to have it fixed as soon as possible. Apologies for the inconvenience.

I noticed I could not log on. Thanks for the update. Let us know when you have it beat. I think the same thing happened to BOL the last couple of days. SPB logged on fine but BOL was nearly impossible Monday. Hackers looking for free coin I guess.

GL and God bless.

 

[ACR Rep]

I noticed I could not log on. Thanks for the update. Let us know when you have it beat. I think the same thing happened to BOL the last couple of days. SPB logged on fine but BOL was nearly impossible Monday. Hackers looking for free coin I guess.

GL and God bless.

Soon as I have an update, I will post it here. Thank you very much for your patience and cooperation, appreciate it.

 

[ACR Rep]

Thanks for the nice new (new for me) poker room and thanks for $5 gift!

But

Your software isn't starting on my machine anymore.
I've uninstalled it and installed a new version from your site, but it still won't run.

I have a laptop with Win7 x64, Quad core + 1Tb/8Gb
Everything runs well.
ACR was running well 2 weeks ago.
I have received a email with gift and tried to open the software - it opened the lobby, but i couldn't enter my password.

I'm not a Steve Jobs, but i'm a programmer and a some sort of a PC specialist... I couldn't solve the problem on my own.

Can you help?

Hello, please be so kind and notice that we are currently under a DDOS attack. Our techs are working on the situation to have it fixed as soon as possible. Apologies for the inconvenience.

 

[FF2586]

What happens to the player who were playing tourneys when this happened? and the game got paused? and they logged out and can't log in anymore? and they went away for a while? do they get blinded out when the software restarts? because there is no way of notifying any of 'em if they're not around trying to log in every 5 mins!!!

 

[John_3_16]

What happens to the player who were playing tourneys when this happened? and the game got paused? and they logged out and can't log in anymore? and they went away for a while? do they get blinded out when the software restarts? because there is no way of notifying any of 'em if they're not around trying to log in every 5 mins!!!

Kinda sorta. Welcome to the real world where crap happens and things are not always fair or the way we want them. Most money games if cancelled get refunded and freerolls just end. Has been my experience so far. 5Dimes Grand Poker went down late last year and was down for 4 months. Maybe say a prayer for ACR and keep checking in here. They will let us know when they are back up in this thread.

GL and God bless.

 

[shamanalix]

Thanks for doing what you do. But there should be a BULLETIN , or sticky or something, section to post DDOSs, so we can check there first and know when something unusual is happening. ACR an BCP work so haphazardly that it's hard to tell when there's a new real problem....

 

[amxvulcan]

What is a DDOS attack??

 

[Shady Slim]

We are currently under a DDOS attack. Our techs are working on the situation to have it fixed as soon as possible. Apologies for the inconvenience.

bump. just so some of the other readers don't have to scroll up too far to know what is going on.

It is 3:58pm EST and ACR is still down.

 

[Shady Slim]

STATUS
GREEN

​

At 4:04pm EST I am in process of downloading an update. Transfer speed is slow, probably because everybody's software is being updated. Crossing fingers!​

 

[ACR Rep]

Hello guys, our IT department is still working on this, please be patient with us. We are really sorry for all this situation. ​

 

[NoPlace4U]

What a messy situation but im worried about our personal information, when they fix this ACR should tell us if the attacker got our private information.

 

[Shady Slim]

What a messy situation but im worried about our personal information, when they fix this ACR should tell us if the attacker got our private information.

This is a Denial-of-service attack (DDos). Don't worry, your online account and information is not affected.

https://en.wikipedia.org/wiki/Denial-of-service_attack

Judging by some of the chatter here at CC, BetOnline has been experiencing the same issue for the past couple of days.

 

[ACR Rep]

Okay guys so, our IT department is still working on this, we had to cancel all tournaments that were running and in late Registration. There are no current tourneys. We refunded as per our Tournaments cancelation policy. Please bear with us, don't try to register on any tournament. Allow us more time.

 

[pescaofish]

When will they be Ready?

 

[ACR Rep]

What a messy situation but im worried about our personal information, when they fix this ACR should tell us if the attacker got our private information.

Our security system is very safe, that's our #1 priority, any data will not be compromised. Our Security team works 24/7 checking everything related to accounts and all those types of things.

 

[ACR Rep]

When will they be Ready?

I don't have the specific time frame yet, soon as I have a new update I will let you know for sure.