ACR Thread

[jt2oux]

My tournaments froze so I walked away for a while. Coming back now I'm unable to even logon.

 

[HK_47]

ACR has been giving me alot of problems recently especially with my antivirus. Every time I try to make an exception it still just automatically quarantines it and I have to completely uninstall and restart my PC any workaround for this outside of switching antivirus?

 

[ACR Rep]

Hello guys, we apologize for all this inconvenience. As we said on our Social Media Channels this was NOT a DDOS. Thank you for all the reports we have been alerted of this situation and our techs are already working on it.

All cancelled tournaments were cancelled and refunded; the prize pool was distributed as per our tournament reconciliation rules.

The tournaments on late registration which are currently paused, will be cancelled and customers compensated as per our tournament rules: "If a regular, turbo/hyper or rebuy and add on Multi-table tournament is in late registration and is cancelled, all players will receive the following compensation (including players who have busted): A Tournament buy-ins, rebuys, re-entries and fees back. It will be as if the tournament had never been played."

 

[ACR Rep]

ACR has been giving me alot of problems recently especially with my antivirus. Every time I try to make an exception it still just automatically quarantines it and I have to completely uninstall and restart my PC any workaround for this outside of switching antivirus?

Are you using Kaspersky by any chance? You could try with another antivirus, if you still have the issue let me know so I can send the information to the Tech department.

 

[ACR Rep]

I haven’t seen them in the Mac desktop client for at least 3 weeks. Perhaps it’s buggy software?

Hello, I checked with one of the Mac Developers, we do have them available on the Mac application. Could you please be so kind and check if you have the filter activated. If not, please take a screenshot of the lobby so I can send it to him.

 

[ACR Rep]

CEO Phil Nagy shares a security tip when recovering your crypto wallet.



Americas Cardroom welcomes over 60 cryptocurrencies for deposits and withdrawals, and security is our top concern. See this video as CEO Phil Nagy discusses how to recover your cryptocurrency wallet and gives an important tip.


See the video here






​

 

[Samsamsonite]

Nothing but good things about you guys. You even deposited a few bucks on my account several times. How about a tourney ticket for a loyal member?

 

[IFLAS]

NO REFUND

Hello guys, we apologize for all this inconvenience. As we said on our Social Media Channels this was NOT a DDOS. Thank you for all the reports we have been alerted of this situation and our techs are already working on it.

All cancelled tournaments were cancelled and refunded; the prize pool was distributed as per our tournament reconciliation rules.

The tournaments on late registration which are currently paused, will be cancelled and customers compensated as per our tournament rules: "If a regular, turbo/hyper or rebuy and add on Multi-table tournament is in late registration and is cancelled, all players will receive the following compensation (including players who have busted): A Tournament buy-ins, rebuys, re-entries and fees back. It will be as if the tournament had never been played."

Actually I haven't been refunded for all of my tourneys yet.

Even worse than that I had 3 times the starting stack in the BIG 10 and then flopped a set in a 3 way pot when everything froze up and all I get is my entry fee back. Wow, how awesome.

 

[ACR Rep]

Actually I haven't been refunded for all of my tourneys yet.

Even worse than that I had 3 times the starting stack in the BIG 10 and then flopped a set in a 3 way pot when everything froze up and all I get is my entry fee back. Wow, how awesome.

I can bearly see the picture, please provide me the Tournament ID or the hand ID or the full name of the the table so I can check this with the tournaments department.

 

[IFLAS]

I can bearly see the picture, please provide me the Tournament ID or the hand ID or the full name of the the table so I can check this with the tournaments department.

Hand ID# as far as I can tell is 1201942283 but it might be 1201912283

Also, when I log on now two tourneys that I was in last night pop up with the message "host has paused the game". Both of which I have not been refunded for.

Tourneys IDs 8702455 and 8702540

 

[jho]

When is ACR getting fixed? I noticed it's still down

 

[Shady Slim]

When is ACR getting fixed? I noticed it's still down

Its working fine. I am playing there right now.

 

[Vfranks]

It looks like it must be getting attacked again.. it just timed out on a few cash tables tables mid hand.. goodbye money I had in the pot... this is just getting ridiculous now.

 

[XYZ2123]

It looks like it must be getting attacked again.. it just timed out on a few cash tables tables mid hand.. goodbye money I had in the pot... this is just getting ridiculous now.

Same here. Don't know if it another attack or not but server is definitely down. Same thing happened last night. This is getting very frustrating. Finally have some cash to spare so made a deposit yesterday for the first time in ages and then this starts happening.

 

[Vfranks]

Same here. Don't know if it another attack or not but server is definitely down. This is getting very frustrating.

Yes it is very annoying.

edit: I hope they aren't getting shut down for good or something.. now that would be some crazyness.. BlackFriday Part 2

 

[tgeezee]

yep …going haywire again the sit n go's were missing all day ..you can still reg for last nights games … the satalite games aren't disappearing after they are already past start time … as it was. so ill take my buy in back I lost with a flopped set of kings a little reverse variance

 

[ACR Rep]

We currently under a DDoS attack, our techs re working in order to mitigate the attack. Apologies for the inconvenience

 

[Empress]

I can get into ACR, but when I try to open the "Tournaments" tab, it's completely blank. Is anyone else getting this as well?

 

[XYZ2123]

Hello guys, we apologize for all this inconvenience. As we said on our Social Media Channels this was NOT a DDOS.

We currently under a DDoS attack, our techs re working in order to mitigate the attack. Apologies for the inconvenience

All due respect to ACR Rep. We know you're doing your best under the circumstances and appreciate your presence here. However, the situation has reached the point of absurdity.

 

[XYZ2123]

I can get into ACR, but when I try to open the "Tournaments" tab, it's completely blank. Is anyone else getting this as well?

Same. Tourney lobby is empty and cash games are only slowly coming back.

 

[Kingpoetmusic]

CC freeroll at 8pm is back up on the freeroll tab. As well as other freerolls. Hope we can play tonight. [emoji120]

 

[ACR Rep]

UPDATE: The DDoS attack has been mitigated. Our Tech department is currently working on the tournament's cancellation process.

 

[Kingpoetmusic]

I was 3rd in chips in $10 freeroll. Does that mean I get 3rd place $? itakechipsok

 

[lilpotato]

I received a refund for the one tourney (Friday fun $12500 guarantee) I was playing.

 

[Kingpoetmusic]

Received some $. Good job ACR. Thanks.