Official 888 Poker Support Thread

[888Rep]

Can someone tell me why 888 poker requests so many documents for verification? This is just crazy.

Its just standard and nothing to worry about.

Thanks

 

[Uncloggie]

The EXTRA freeroll is in the lobby.
Regards

Yes I see it is, but the offered ticket never materialized.

 

[888Rep]

Yesterday I decided to play the 888poker mobile version. It’s very difficult to call it a game. Horrible performance of the mobile version, why release it?

That's strange because most players like it.

Regards

 

[888Rep]

Hi
I got a Club Scratchcard and Ultimate Cashback spin today but both have failed to yeild any results due to tech glitch.

kindly resolve it as Cashback spin is valid for 24 hours and please credit my rewards manually from your end .

My ID is Brandlad.

Will send this over to be checked for you.

Thanks

 

[DJIGIT666]

That's strange because most players like it.

Regards

I don’t know who might like it, but this application definitely needs to be finalized. In addition to the iphone, there are other phones, you need to test on others.

 

[Brandlad]

Will send this over to be checked for you.

Thanks

Hi
I am sorry to bother you again but I have some real problems.

1- The Cash back issue has resolved.

2- The Scratchcard issue has resolved.

Here comes the new 3rd one a strange one from 888sport.

I placed a $10 bet on Table tennis as per the real data shown by 888sport.
The data was wrong and the bet was a loss but as the data was supplied by 888 sport so resulted in a wrong lost bet. The coupon Id is 2544184573.


The Screenshot is attached.
My Id is Brandlad.
Thanks for your valuable help.

 

[Polytarp]

https://www.cardschat.com/forum/pok...-plan-iii-march-2020-451914/post-5552746.html

Am posting this link to show that customer support was prompt and responsive.

 

[888Rep]

Hi
I am sorry to bother you again but I have some real problems.

1- The Cash back issue has resolved.

2- The Scratchcard issue has resolved.

Here comes the new 3rd one a strange one from 888sport.

I placed a $10 bet on Table tennis as per the real data shown by 888sport.
The data was wrong and the bet was a loss but as the data was supplied by 888 sport so resulted in a wrong lost bet. The coupon Id is 2544184573.


The Screenshot is attached.
My Id is Brandlad.
Thanks for your valuable help.

I have sent this over to be checked for you.

Thanks

 

[goforthenick]

I can download from the Jersey site. Is it the same software ?

 

[Mundug]

"https://ru.888pokercrown.com" "ru.888pokervip.com" these real or fake?

 

[888Rep]

"https://ru.888pokercrown.com" "ru.888pokervip.com" these real or fake?

They look good to me!
Why do you ask?

 

[shanest]

down again today after working last 2 days. beyond infuriating. just do a proper and comprehensive fix. these piecemeal fixes are not working

 

[Tammy]

Guys - I keep seeing the same issue over and over again in these poker site rep threads.

People taking their frustrations out on the reps for things beyond their control like site speed, connection issues, etc.

The reps are here to help you with support issues. They are providing our members with an extended service by being available here to help facilitate support issues you may have. But all too often I see them become the whipping boy (or girl) for people's lack of patience and/or frustration for things beyond the Reps' control (this goes for our other rep threads too). And all the while they stay gracious and helpful to everyone through the abuse. STOP IT. They are doing the best they can with what's available to them. They don't hold the "keys to the kingdom" or have control over any software issues, etc.

I like to think (and I know) that on the whole the CardsChat community is well over and above the best and friendliest community out there. Let's show that example to the Rep's who take the time to offer us extra help.

 

[888Rep]

down again today after working last 2 days. beyond infuriating. just do a proper and comprehensive fix. these piecemeal fixes are not working

The site has been and still is working fine and you are the only post on all the forums complaining of a disconnection issue.
Maybe try a quick reinstallation to see if that clears up your issue.

Thanks

 

[888Rep]

Guys - I keep seeing the same issue over and over again in these poker site rep threads.

People taking their frustrations out on the reps for things beyond their control like site speed, connection issues, etc.

The reps are here to help you with support issues. They are providing our members with an extended service by being available here to help facilitate support issues you may have. But all too often I see them become the whipping boy (or girl) for people's lack of patience and/or frustration for things beyond the Reps' control (this goes for our other rep threads too). And all the while they stay gracious and helpful to everyone through the abuse. STOP IT. They are doing the best they can with what's available to them. They don't hold the "keys to the kingdom" or have control over any software issues, etc.

I like to think (and I know) that on the whole the CardsChat community is well over and above the best and friendliest community out there. Let's show that example to the Rep's who take the time to offer us extra help.

Thank you.

 

[DancingNancie]

I haven't downloaded this poker site yet. Does this site get anything from a player downloading and signing up?

 

[Jockey99]

Help please

As there are 888 reps here who look like they are willing to help people I would be most grateful if you may help me please. Yesterday I received the following email to which I replied but have not heard from 888 beyond automatic replies, I did try the helpline but that is not in use currently. I can assure you I am a "for fun" player and have no idea how to use AI nor would I:


Dear Graham,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username "GrahamH17".

As you may be aware we carry out security checks on all of our members at some point during their membership with us. During a security check on your account we have been alerted to suspicious activity indicating that the use of Artificial Intelligence may be involved.

The use of Artificial Intelligence is strictly against our User Agreement and will not be tolerated on our site and as a result your account has been suspended. If you have any information which would assist with our investigation or if you feel that the decision to place restrictions on your account has been taken in error, please contact us so that we can clarify the situation.

Regards
Operations Team
888poker

As it stands 888 are accusing me of something I am not guilty of and have blocked my account and unless this is resolved are retaining $400 of MY money.

Anything you can do is very welcome and much appreciated.

Thank you

 

[888Rep]

As there are 888 reps here who look like they are willing to help people I would be most grateful if you may help me please. Yesterday I received the following email to which I replied but have not heard from 888 beyond automatic replies, I did try the helpline but that is not in use currently. I can assure you I am a "for fun" player and have no idea how to use AI nor would I:


Dear Graham,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username "GrahamH17".

As you may be aware we carry out security checks on all of our members at some point during their membership with us. During a security check on your account we have been alerted to suspicious activity indicating that the use of Artificial Intelligence may be involved.

The use of Artificial Intelligence is strictly against our User Agreement and will not be tolerated on our site and as a result your account has been suspended. If you have any information which would assist with our investigation or if you feel that the decision to place restrictions on your account has been taken in error, please contact us so that we can clarify the situation.

Regards
Operations Team
888poker

As it stands 888 are accusing me of something I am not guilty of and have blocked my account and unless this is resolved are retaining $400 of MY money.

Anything you can do is very welcome and much appreciated.

Thank you

Sorry but there is nothing I can do about this as the operations team is dealing with it.
Just mail them back with any information that you have.

Thanks

 

[888Rep]

I haven't downloaded this poker site yet. Does this site get anything from a player downloading and signing up?

Yes, go to the home page and see whats on offer.

Thanks

 

[Jockey99]

That is my point

Sorry but there is nothing I can do about this as the operations team is dealing with it.
Just mail them back with any information that you have.

Thanks

The “operations” team are not dealing that is why I was asking for help here. Oh well

 

[Mundug]

They look good to me!
Why do you ask?

Sniping sites little deffrence orginal site. So i guess maybe fake. Now i understand same site.

 

[goforthenick]

OK, I finally got it to download and install. We'll see how it works.

 

[Poker Orifice]

The site has been and still is working fine and you are the only post on all the forums complaining of a disconnection issue.
Maybe try a quick reinstallation to see if that clears up your issue.

Thanks

Unfortunately that is incorrect ^

I too have (again) not been able to login.. just like before
All of the 'free tickets'... the ones I've won or earned (I think I have 27 of them on there now) I have not been able to use them. Same goes with the $10k freeroll awarded due to connection problems.

I don't care about the freerolls. I just want to play! ... & again I can't.

fwiw, as you know, this isn't just a disconnection problem.. this is something much bigger. I'm talking about not being able to login for 48hrs at a time.

One member (orsino) mentioned that they'd noticed they were able to login later in the day (Pacific Time zone) when it is the middle of the night in European time zones. This has it sounding like there's a problem with the site being able to handle the huge increase in player numbers this past few weeks due to coronavirus. If this is indeed the issue, wouldn't the tech dept. be able to give some sort of timeline on a fix?

I don't expect you yourself to be able to fix these problems (obviously) but I think it's important that you're made aware of them. From reading your post above it sounds like you might not be. (although previously it seemed you were). I've also noticed on 2p2 there are a large number of people complaining about the issue as well.

I sure would love to be able to play on 888 today. I was able to play on it last night (Later in the day) for a short while. It just made me want to be able to play on it some more (ie. like set up a schedule for myself where I can arrange my time in advance, with expectations of playing in a few tournaments on 888... as it is now, I can only guess... and I don't even dream of playing MTT's... it's try to log in... then hop on a cash table for awhile... then try again later).

 

[Poker Orifice]

Perhaps I could keep a log of my log in attempts. This way we could see if what 'orsino' has mentioned is in fact what is happening.
Maybe once on the hour (when I'm at my computer... hmm... I can see this isn't going to be that simple, lol).

Here's what we get when we try to log in. (new computer, fresh download.. 600 Mbps internet speed)... all other sites working at 100%. I even attempt to open 888 first.... mostly because it's my first choice for where I'd 'hope' to play...

 

[Poker Orifice]

And what do you know!!!!??? I just got in now!!

so far:
19:00 (GMT) 'sorry'
19:30 'Sorry'
20:00 'Sorry' < start of $10k freeroll when the site had most players on it
20:30 'sorry'
21:00 'sorry'
21:25 IN!!!