Official 888 Poker Support Thread

[888Rep]

Support Home Page | 888poker Support Center

888-external-en.custhelp.com

 

[wavetune]

Withdrawal time frames | 888poker

Still waiting for your cash-out to be processed from 888poker? Learn how long it takes for cash-out requests to reach your account using different methods!

www.888poker.com

8 working days is at least in 10 days..it's too long... there are just no words

 

[888Rep]

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[balo]

I have written the same in another thread and I will copy it here.


I played one of the WC freerolls and I got a $2 sport bonus. After reading the rules I thought it was clear to me, you had to wager 6x the bonus amount with min odds of 1.50.

I have around $155 of real money. So after wagering around $30 in the Sports book, I checked the bonus bar and it was stuck in the middle, not cleared.

I sent support a mail and after waiting for a week they send me this reply

"I've checked your account and I can see that you have that bonus balance of 2 USD and another 155.42 USD in real cash funds.

In our Bonus Policy it states that: "If you have both Available Funds and Restricted Funds in your account, the next wager you make will use Available Funds first. Restricted Funds will only be used once your Available Funds balance is zero."

So all of your bets were made using real cash funds and that's the reason why the wagering bar isn't updating."

Can you believe that ? ??

So they want me to lose $155 first to clear a $2 bonus?

I have asked them to remove the sport bonus , I am worried they will stop me to withdraw my real money balance that I earned through poker tournaments mostly, but also some sports bets there.

I am in shock right now and waiting for an update.
btw my 888 username is bardo11

 

[balo]

Thank you 888, it has now been solved by customer support. The bonus has been removed.

A few days of frustration, but we give thumbs up to your support team .

 

[Sunz of Beaches]

Thank you 888, it has now been solved by customer support. The bonus has been removed.

A few days of frustration, but we give thumbs up to your support team .

Why do u care so much? If you do not want the bonus dont use it. It gets removed automatically after some time and it does absolutely nothing bad to you 🙂

Why make such a drama for nothing and bother support with this? The bonus not hurts you or ur roll or ur account or anything related with it.

 

[orsino12]

I'm having an issue with the daily spins and gift drops, for the last 3 days I haven't been able to get either.

The pop up for the spin doesn't come up and when I click on the free spin button it says I have already done my spin.
I know the issue is not on my end, I tried the non download version with no luck and the mobile device spin isn't working as well.

I checked with my brother and he is having the exact same issue. If I had to guess I'd say the day isn't resetting (as in you can do the spin and get another round of gift drops every 24 hours).

I don't know if it is just a small group of us affected or maybe it's just Canadians since I don't see anyone else saying anything about this, but I do know it's not just me and it is not on my end.

888 username: orsino12

Thanks.

 

[888Rep]

I'm having an issue with the daily spins and gift drops, for the last 3 days I haven't been able to get either.

The pop up for the spin doesn't come up and when I click on the free spin button it says I have already done my spin.
I know the issue is not on my end, I tried the non download version with no luck and the mobile device spin isn't working as well.

I checked with my brother and he is having the exact same issue. If I had to guess I'd say the day isn't resetting (as in you can do the spin and get another round of gift drops every 24 hours).

I don't know if it is just a small group of us affected or maybe it's just Canadians since I don't see anyone else saying anything about this, but I do know it's not just me and it is not on my end.

888 username: orsino12

Thanks.

I sent your issue over to be checked for you.

Thanks

 

[orsino12]

I sent your issue over to be checked for you.

Thanks

I appreciate you sending this over and the 888 support team did reply, but I get the impression they didn't look very closely at the issue.

Today makes 4 days with the same problem and as I mentioned the same issue appears for myself and my brother over multiple devices (his PC, my PC and my ipad) so it is definitely not an issue on my end.

They also say the technical team has found that since the report was made I have been able to claim these promotions, which is clearly false.
Even a cursory look at my tickets will show no new ones have been added over the last few days and the ones I have left from before this problem appeared will all expire in the next 2 or 3 days. I suppose maybe they saw I still have tickets and thought I was getting new ones.

I did reply directly to 888 support with all the specifics so hopefully they can figure out the real problem. I'll give it a few days before bringing it up again, just long enough for all my leftover winner spinner and gift drop freeroll tickets to expire so I can grab a screen shot showing 0 tickets so it will be obvious I'm not getting any new ones.

I know it's not a big deal as the above tickets constitute the vast majority of tickets from the spin and gift drops and have very little real value, but it is annoying when something doesn't work properly and even more annoying when it doesn't get fixed in a timely manner.

here's the reply I got today:

Luciano here, from the 888poker support team.

I'm contacting regarding the technical case opened to review the issues with our promotions that you reported recently.

Our technical team has been able to see that since you made the report, you have been able to claim these promotions. Since this is the case, please, allow me to give you some tips in order to avoid these kinds or problems. It is important that you delete all cookies, temporary Internet files, and offline content, as they tend to significantly slow down your Internet connection.

I suggest that you then add our site to your list of trusted sites: https://www.888poker.com, https://www.888.com and https://www.safe-cashier.com.

Once you have followed these steps, I suggest you restart your device.

To reduce the number of chances of this happening, try not to run other programs while playing the game, and invest in a good and fast Internet connection.

I hope this explanation helps you solve your problem. If this is not the case, please do not hesitate to contact us again attaching screenshots of the error that appears, in order to offer you more precise assistance.

Douglas, I hope the information provided has been helpful to you. Please, if you need anything else, do not hesitate to contact us.

Without further ado, I wish you a great day today.

Kind regards,

 

[orsino12]

More issues with 888.

In addition to the previous issue, which still hasn't been fixed, I got an email today asking me to verify my account.
I verified my account years ago, but I suppose it could be that it needs to be updated, which I have no issue with.
The problem is that when I click the "upload now" link and log in it doesn't take me anywhere that I can send my documents, it takes me to the cashier.
I got a pop up stating the same thing and it also took me to the cashier.

Here's the original email:

​

​ Username: orsino12​ At 888, we strive to provide a safe & secure platform for all our players​ Get a $50 Bonus upon Verification! Hi Douglas, As part of external regulations and the benefit of your security, we ask that you provide us with proof of your address. It’ll only take a few moments to upload any one of the following documents that includes your current residential address issued within the last 3 months:​

​ ​ ​ •​ Driver’s License - Front & Back​ •​ National ID Card - Front & Back​ •​ Bank or Credit Card Statement​ •​ Utility Bill​ •​ Signed Credit Agreement​ •​ Council Tax Bill​ •​ Insurance Policy​ •​ Tenancy Agreement​

​ After you provide us with proof, we’ll update you once your account has been reviewed. Also, we’ll throw in a $50 Bonus once your document has been approved! Please note, while we wait for your updated documentation, we’ll place some restrictions on your account. Further restrictions will be placed should we not receive any documents from you by 31.1.2023.​

​ ​ ​ • Full T&Cs apply​ ​ We appreciate your cooperation, 888poker team​

​ Support ID: 784146116​

​

​ ​

 

[Sunz of Beaches]

More issues with 888.

In addition to the previous issue, which still hasn't been fixed, I got an email today asking me to verify my account.
I verified my account years ago, but I suppose it could be that it needs to be updated, which I have no issue with.
The problem is that when I click the "upload now" link and log in it doesn't take me anywhere that I can send my documents, it takes me to the cashier.
I got a pop up stating the same thing and it also took me to the cashier.

Here's the original email:

​

​ Username: orsino12​ At 888, we strive to provide a safe & secure platform for all our players​ Get a $50 Bonus upon Verification! Hi Douglas, As part of external regulations and the benefit of your security, we ask that you provide us with proof of your address. It’ll only take a few moments to upload any one of the following documents that includes your current residential address issued within the last 3 months:​

​ ​ ​ •​ Driver’s License - Front & Back​ •​ National ID Card - Front & Back​ •​ Bank or Credit Card Statement​ •​ Utility Bill​ •​ Signed Credit Agreement​ •​ Council Tax Bill​ •​ Insurance Policy​ •​ Tenancy Agreement​

​ After you provide us with proof, we’ll update you once your account has been reviewed. Also, we’ll throw in a $50 Bonus once your document has been approved! Please note, while we wait for your updated documentation, we’ll place some restrictions on your account. Further restrictions will be placed should we not receive any documents from you by 31.1.2023.​

​ ​ ​ • Full T&Cs apply​ ​ We appreciate your cooperation, 888poker team​

​ Support ID: 784146116​

​

​ ​

Those links never ever work. I was not able to open one single promotion link since i play there. they not seem to care because it was brought up multiple times in different support threads but the links are still never working (at least for me)

Log into the software and then under cashier u can upload your documents. They wanted this from me a few days ago too and i was already verified too.

 

[orsino12]

Those links never ever work. I was not able to open one single promotion link since i play there. they not seem to care because it was brought up multiple times in different support threads but the links are still never working (at least for me)

Log into the software and then under cashier u can upload your documents. They wanted this from me a few days ago too and i was already verified too.

Thanks for that, it was quite helpful.

I didn't notice the Verify ID link on the cashier page, but took a closer look after reading your post. You would think 888 would have mentioned that, or sent me directly to the page to enter my ID.

I just submitted my documents, but earlier I also contacted support as I still have an open case regarding promotions (spins and gift drops) not working and included my documents and asked them to forward them to the appropriate department so I should have all the bases covered.

I just hate how confusing and difficult even the simplest things seem to be these days.

 

[Hekmap]

Hello everyone,
I wonder why I don't see the “888 Poker” tournament list “Cardschat $100 Bronze Freeroll”?
Where and what should I change?
I'm chasing the help suggestions.

 

[Andyreas]

Hello everyone,
I wonder why I don't see the “888 poker” tournament list “Cardschat $100 Bronze Freeroll”?
Where and what should I change?
I'm chasing the help suggestions.

For some reason, German players cannot see those tournaments. Same with silver tournaments.

But I'd be happy if the rep could investigate together with the 888 team why that is.

Although other freerolls and also CC platinum games are available in the lobby for me. 🤷🏻‍♂️

 

[77ecos]

Does anyone have problems with the software? It doesn't open for me, first it was because it detected it as a virus and I fixed that by removing the antivirus while I was opening it, but now the software doesn't even open for me, I already uninstall and install it, delete cookies, clean records and I still can't open the software, I can only play on the cell phone

 

[888Rep]

Hello everyone,
I wonder why I don't see the “888 poker” tournament list “Cardschat $100 Bronze Freeroll”?
Where and what should I change?
I'm chasing the help suggestions.

Have you checked your restricted filters as it is usually that.
Regards

 

[888Rep]

Does anyone have problems with the software? It doesn't open for me, first it was because it detected it as a virus and I fixed that by removing the antivirus while I was opening it, but now the software doesn't even open for me, I already uninstall and install it, delete cookies, clean records and I still can't open the software, I can only play on the cell phone

Please mail [email protected] and give them your user name and all relevant details and they will advise you.

Thanks

 

[888Rep]

For some reason, German players cannot see those tournaments. Same with silver tournaments.

But I'd be happy if the rep could investigate together with the 888 team why that is.

Although other freerolls and also CC platinum games are available in the lobby for me. 🤷🏻‍♂️

The German market is now regulated so please mail your German support and they will assist you with your issues.

Thanks

 

[Colbefc]

Used to love 888 and played there a lot but no more. Since they introduced their ridiculous bonus rules I hardly
ever play there.
These days if you get a bonus from they it is basically near impossible to clear cos they always use your cash money
as buy ins and only clear your bonus when all your cash has gone. I have written to them about this but no reply so I keep away.

 

[Marshmalo1994]

I contacted 888 support to ask why I was never able to get the daily free spin, and they told me that "due to an internal decision" i'm "not elegible to receive any promotional bonuses".
Isn't that unfair? I ask for the reason but they don't know what to tell me. "The support team are not privy to the exact reasons..."

 

[Andyreas]

I was never able to get the daily free spin,

Hurts but you're not really missing out there.

99.5% you win a ticket to a mediocre freeroll with several thousand participants. 😅

 

[888Rep]

Hello from 888poker,

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https://www.888poker.com/magazine/88...mystery-prizes

 

[Sunz of Beaches]

888 rep

please give us more options on the mobile App:

option to turn off those annoying avatars
option for only playing warning sounds
option to change felt colour and table design
option for turn off throwables
tournament filters that go untill zero and not only untill 5 dollars

i play on the app almost daily. thanks.

 

[Kwiczol]

Can I play poker 888 in Poland?

 

[888Rep]

888 rep

please give us more options on the mobile app:

option to turn off those annoying avatars
option for only playing warning sounds
option to change felt colour and table design
option for turn off throwables
tournament filters that go untill zero and not only untill 5 dollars

i play on the app almost daily. thanks.

I sent your feedback over to management for you.
Thanks