Official 888 Poker Support Thread

[Andyreas]

Site is disconnecting constantly.

All tournaments have been paused.

But I just got a popup that the play will resume soon.

 

[balo]

I can't register to the platinum freeroll!

 

[Poker Orifice]

i cant download 888 poker on computer

i downloaded it in laptop but cant play any game / cant register . i dont remember what it says but are players from germany not allowed to play anymore or something ?

Hi Baldy,
On my computer I need to turn my anti-virus off every time I try to open the 888poker site. (McAfee,. it will block it).

 

[Poker Orifice]

Question @888Rep
I noticed this week that ALL of my player notes & color tags have disappeared on 888poker. Has this happened for other players this week too?

 

[MxGaspar]

I have been back and forth with customer support regarding last weeks rakeback promotion. 888 was offering up to 50% rakeback for 2 weeks, I received the rakeback for the first week. The second week I qualified for 50% rakeback and never received an email or the rakeback. This is over $500. Customer support is saying that if I don’t receive the email until tomorrow, unfortunately I will not get rakeback. I have hand histories to prove rake paid, everyone in a discord group in part of got their rakeback, but not me.

Username: MxGaspar

This is customer support latest response:

Thank you for contacting us!

Pearl here, Member Support Representative, and I'll be assisting you today.

Xxx , Upon checking your account, I can see that one of my colleagues has already informed you regarding your concern.

As the rakeback is given by the system, if you did not receive any email until tomorrow, unfortunately it would mean that you were not eligible to receive it on that week.

However, I've checked your account, but unfortunately, you didn't receive an email for this week's rakeback, which means that you were not eligible to receive it this week.

I trust that this information was helpful and we thank you for the confidence you have placed in us.

If you require further assistance with any other matter, please feel free to contact us anytime, we are always here for you.

—————
1. I received the original email stating the promotion would run for 2 weeks, between 10/04 and 23/04.

2. I received a payment regarding the first week’s rakeback on Wednesday 19/04

3. Apart from ramping up the volume to achieve the 50% rakeback threshold, I have done nothing different that would make me ineligible for the second week.

4. I contacted 888 support on Wednesday 26/04 with plenty of time for the issue to be resolved within the 7 day window.

If I am not paid the rakeback, in effect 888 is just lying to its customers, starting promotions to ramp up the traffic to then just not honour them.

 

[888Rep]

This is customer support latest response:

Thank you for contacting us!

Pearl here, Member Support Representative, and I'll be assisting you today.

Xxx , Upon checking your account, I can see that one of my colleagues has already informed you regarding your concern.

As the rakeback is given by the system, if you did not receive any email until tomorrow, unfortunately it would mean that you were not eligible to receive it on that week.

However, I've checked your account, but unfortunately, you didn't receive an email for this week's rakeback, which means that you were not eligible to receive it this week.

I trust that this information was helpful and we thank you for the confidence you have placed in us.

If you require further assistance with any other matter, please feel free to contact us anytime, we are always here for you.

—————
1. I received the original email stating the promotion would run for 2 weeks, between 10/04 and 23/04.

2. I received a payment regarding the first week’s rakeback on Wednesday 19/04

3. Apart from ramping up the volume to achieve the 50% rakeback threshold, I have done nothing different that would make me ineligible for the second week.

4. I contacted 888 support on Wednesday 26/04 with plenty of time for the issue to be resolved within the 7 day window.

If I am not paid the rakeback, in effect 888 is just lying to its customers, starting promotions to ramp up the traffic to then just not honour them.

Sent this over to be rechecked.

Regards

 

[888Rep]

Question @888Rep
I noticed this week that ALL of my player notes & color tags have disappeared on 888poker. Has this happened for other players this week too?

Sorry but that seems to be an ongoing issue that they know about and are working on.

Thanks

 

[888Rep]

All tournaments have been paused.

But I just got a popup that the play will resume soon.

Apologies to anyone affected by these issues.

Thanks

 

[Poker Orifice]

Sorry but that seems to be an ongoing issue that they know about and are working on.

Thanks

Thanks for getting back to me so quickly. Much appreciated!
I've been playing some MTT's on 888 lately & hope to continue. Honestly a lot of this is due to the new 888 streamer on Twitch, Aaron Barone >>> abarone68. I think he will do great things for the site! (super good guy & REALLY knows his stuff as far as MTT's, SNG's, & SPINS go).

 

[888Rep]

This is customer support latest response:

Thank you for contacting us!

Pearl here, Member Support Representative, and I'll be assisting you today.

Xxx , Upon checking your account, I can see that one of my colleagues has already informed you regarding your concern.

As the rakeback is given by the system, if you did not receive any email until tomorrow, unfortunately it would mean that you were not eligible to receive it on that week.

However, I've checked your account, but unfortunately, you didn't receive an email for this week's rakeback, which means that you were not eligible to receive it this week.

I trust that this information was helpful and we thank you for the confidence you have placed in us.

If you require further assistance with any other matter, please feel free to contact us anytime, we are always here for you.

—————
1. I received the original email stating the promotion would run for 2 weeks, between 10/04 and 23/04.

2. I received a payment regarding the first week’s rakeback on Wednesday 19/04

3. Apart from ramping up the volume to achieve the 50% rakeback threshold, I have done nothing different that would make me ineligible for the second week.

4. I contacted 888 support on Wednesday 26/04 with plenty of time for the issue to be resolved within the 7 day window.

If I am not paid the rakeback, in effect 888 is just lying to its customers, starting promotions to ramp up the traffic to then just not honour them.

I just got a mail saying it has been sorted out for you so you should have been paid it already.

Good luck!

 

[Goggelheimer]

Hi 888 Poker support,

did you suspend the CardsChat freerolls?

None is listed for the 1st of May.

Greetings

 

[Andyreas]

Hi 888 poker support,

did you suspend the CardsChat Freerolls?

None is Liested for the 1st of May.

Greetings

Sometimes there's an issue at the beginning of the month that the freerolls are not set up in time.

Let's hope it will appear in the next hour, otherwise hopefully for tomorrow

 

[888Rep]

Hi 888 poker support,

did you suspend the CardsChat Freerolls?

None is listed for the 1st of May.

Greetings

Sent a reminder.

Thanks

 

[spunka]

Why is ALL SnGs shut down ?

( or is it only for some Locations )

 

[nelsonsnuts86]

Please tell
Me sng isn’t gone for good . 888 will crumble without it!!

 

[spunka]

Yep for me they are, and confirmed by e-mail.
So I might withdraw and go somewhere else, sometimes tournaments just takes too long time.

 

[nelsonsnuts86]

Already withdrawn and moved funds to party poker. I really don’t understand the motive behind this. Maybe the increasing numbers of bots and SNG being a prime game format?

 

[888Rep]

Hey All

Today we removed our SNG offering from .COM client.

This was a business decision based on the fact that we prefer to centralize our liquidity in more popular games, thus improving the player experience and having shorter waiting times for games to start. CRM have communicated this to players.

Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.

Regards

 

[nelsonsnuts86]

Hey All

Today we removed our SNG offering from .COM client.

This was a business decision based on the fact that we prefer to centralize our liquidity in more popular games, thus improving the player experience and having shorter waiting times for games to start. CRM have communicated this to players.

Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.

Regards

I have played HU SNGs on 888 for years, as well as many other 6/9 seater SNGs . There was never a long wait time for games to start, especially during peak times.

Let’s face it, blasts aren’t the same as a traditional SNG - it’s always 3 players , hyper speed and they’re very high variance games.

I can promise you now that this decision will upset a lot of rec players as well as many of the regs. They will now, like me, have no choice but to choose another platform to access these types of games. A very sad day in the history of 888, and one I think 888 will live to regret.

This decision should be re evaluated in the interests of customer experience.

 

[Sunz of Beaches]

I have played HU SNGs on 888 for years, as well as many other 6/9 seater SNGs . There was never a long wait time for games to start, especially during peak times.

Let’s face it, blasts aren’t the same as a traditional SNG - it’s always 3 players , hyper speed and they’re very high variance games.

I can promise you now that this decision will upset a lot of rec players as well as many of the regs. They will now, like me, have no choice but to choose another platform to access these types of games. A very sad day in the history of 888, and one I think 888 will live to regret.

This decision should be re evaluated in the interests of customer experience.

+1 terrible decision rep. I also liked to play in those games. Please reevaluate.

 

[Poker Orifice]

Hey All

Today we removed our SNG offering from .COM client.

This was a business decision based on the fact that we prefer to centralize our liquidity in more popular games, thus improving the player experience and having shorter waiting times for games to start. CRM have communicated this to players.

Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.

Regards

I don't play any of the SnG games on 888 but I did, many years ago.

And I'd agree with the others... this is a TERRIBLE decision made by 888poker. 'centralize liquidity'... you mean focus our players on games that fun faster and generate more rake for the site?
Why not just introduce 'flip a coin'. You could call it 'Heads or Tails', charge 5% rake.

 

[888Rep]

Hello from 888poker,

We’re heading to Barcelona for our next 888poker LIVE stop!

The latest 888poker LIVE tournament series will run from 10 through 22 May.

Highlighting the event will be the €1,100 buy-in multi-flight Main Event, with Day 1A kicking off on 17 May.

The 888poker Team Ambassadors will be in attendance, along with prominent influencers and personalities.

Online satellites and qualifiers are available, and live satellites will also be held on location.

Please click here for more information.

https://www.888poker.com/magazine/88...er-festivities

 

[Ron112355]

Where to go for help with my Ontario 888 account?

 

[888Rep]

Where to go for help with my Ontario 888 account?

Just mail [email protected] and it should get you there.

Regards

 

[Uskoke]

Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


Don't have an 888 account yet? Sign up here: 888 Poker

New users get a huge welcome package:
-$88 free (no deposit needed!)
-Up to a $400 welcome bonus depending on deposit size
-Depositors additionally get: free entry into the $100,000 First Depositors' Freeroll, free entry into the $1,000 Depositors' Freeroll, and 7 entries into the $500 First Depositors' Freeroll!!

-See details and terms here: http://www.888poker.com/poker-promotions/your-welcome-package/welcome-bonus.htm


We'll also be sure to announce all of our biggest promotions right here.

Our main one right now is our Live the Dream freeroll tournaments that are running until 20/10/2014!

-Everyone has received 2 free tickets to the freerolls! Just check your account!

-Every day we run 2 $5,000 freeroll Live the Dream tournaments
-Prizes include $2,500 in cash and a Dream package for the winner

-Every day we run 5 $1,000 Dream ticket freerolls, open to all depositors -- no ticket needed

-Winner Dream Packages let you select an awesome package of your choice from 4 categories: High-Adrenalin, Holiday Getaways, VIP Sport & Music, and Gadgets & Gizmos.
-See all packages here: http://www.888poker.com/poker-promotions/special-promotions/live-the-dream-packages.htm

-See details and terms here: http://www.888poker.com/poker-promotions/live-the-dream.htm


Questions? Post them here.

See you on the tables!

Perfect. Cause i have some Questions! The first is: Where is my Payout ? My Username @888 is the same like here: Uskoke
I I recently tried to withdraw €250. 150€ remained on the account. Since then I have received an email asking me to confirm my bank account. (By the way, a funny fact: With all my deposits, nobody cared where the money came from. I then scanned and uploaded my bank card as requested. Nothing has happened since then. Today however, I received an email saying that one of my transactions was cancelled. Since every deposit has gone through since then, I immediately thought of my payout. So I visited my transaction log. I found every deposit there, but my withdrawal is not listed. Was it turned off ?
Nach ein paar klicks im Auszahlungsbereich, fand ich das hier: