Official 888 Poker Support Thread

[sidd4rt4]

Hi 888 poker im from Ecuador i used to play in the site but i cant log in anymore. mi id is Sidd4rt4 and no matter how i try i cant log in. it says my id dont exist.

 

[Rmi]

My problem has already been solved, thank you very much for your attention.

 

[888Rep]

My problem has already been solved, thank you very much for your attention.

Nice.

 

[888Rep]

Hi I was looking for the card chat bronze level game on 888 on the 7/7 2023
I tried all the filters and no game
Is it me or what

It should have been on the restricted tab.

Regards

 

[888Rep]

I'm curious to see what kind of promotions these will be.
I have played a lot of cash which I no longer do.
888 has increased the rake, probably with the justification that there is the possibility to get up to 50% RB.

I as a German player get no RB and also all other benefits that are there have also been canceled.

I really wonder why I should still play.

Germany is now a regulated country therefore their are restrictions to what promotions we can offer.

Regards

 

[888Rep]

Hi 888 poker im from Ecuador i used to play in the site but i cant log in anymore. mi id is Sidd4rt4 and no matter how i try i cant log in. it says my id dont exist.

You will be contacted by support regarding your issues.

Thanks

 

[Goggelheimer]

Germany is now a regulated country therefore their are restrictions to what promotions we can offer.

Regards

There are no restrictions mentioned in GlüStV 2021.

Perhaps there are people that enforce things that are not regulated in the GlüStV 2021.
I have not found any passages that do not allow rakeback or freerolls.
And if canceling freerolls is meant as gambling addiction prevention, or as advertising for non legal OnlinePoker (it's legal cause you have a license)
it is a very misinterpreted rule.
Or is there a hidden GlüStV that is not public available?

Perhaps you can enlighten us.

 

[888Rep]

There are no restrictions mentioned in GlüStV 2021.

Perhaps there are people that enforce things that are not regulated in the GlüStV 2021.
I have not found any passages that do not allow rakeback or freerolls.
And if canceling freerolls is meant as gambling addiction prevention, or as advertising for non legal OnlinePoker (it's legal cause you have a license)
it is a very misinterpreted rule.
Or is there a hidden GlüStV that is not public available?

Perhaps you can enlighten us.

Sorry I do not have these details so please mail [email protected].

Thanks

 

[Atararo14]

Hello, when I multi-table (4 tables) on 888 poker I have slowness, I can no longer click to fold, call, raise... it beug.

I didn't have this problem before on my computer, I could open 8 to 10 tables without any problem.

I tried to open several tables on other rooms and I don't have this problem. Can you please help me ?

 

[Vladqt]

I have such a question, if for example I win a ticket to an offline tournament for 2000 dollars.
I am from Ukraine and there is no way to come to it.
can it be exchanged at least for tournament money?

 

[888Rep]

Hello, when I multi-table (4 tables) on 888 poker I have slowness, I can no longer click to fold, call, raise... it beug.

I didn't have this problem before on my computer, I could open 8 to 10 tables without any problem.

I tried to open several tables on other rooms and I don't have this problem. Can you please help me ?

Maybe you have too many Apps open at the same time.

Regards

 

[888Rep]

I have such a question, if for example I win a ticket to an offline tournament for 2000 dollars.
I am from Ukraine and there is no way to come to it.
can it be exchanged at least for tournament money?

The prize will be what the tournament payoff is.

No exceptions made so best not to play if has doubts of travel etc.

thks

 

[888Rep]

I have such a question, if for example I win a ticket to an offline tournament for 2000 dollars.
I am from Ukraine and there is no way to come to it.
can it be exchanged at least for tournament money?

Live Event satellite wins are non transferable and non refundable

Regards

 

[Picklezzz]

I'm having a problem with verification. I sent my ID, my bank documentation (IRS, bank statment, credit card copy), proof of address, and even more documents.
But still I cant withdrawl my money. I get no real response in the e-mails, chat support doesn't help at all. Did anyone had the same issue? Who should I talk to? There is no official communication channel....

I'm getting really frustrated.... after 6+ years playing at 888 that's what I get...

 

[888Rep]

I'm having a problem with verification. I sent my ID, my bank documentation (IRS, bank statment, credit card copy), proof of address, and even more documents.
But still I cant withdrawl my money. I get no real response in the e-mails, chat support doesn't help at all. Did anyone had the same issue? Who should I talk to? There is no official communication channel....

I'm getting really frustrated.... after 6+ years playing at 888 that's what I get...

You will need to give me you poker user name?

 

[888Rep]

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[Picklezzz]

You will need to give me you poker user name?

My username is Picklezzz

 

[Picklezzz]

You will need to give me you poker user name?

My username at 888 is also Picklezzz

 

[tagece]

Both Avira and Mcafee Blocked 888 App in my PC today. They detected the tr/bagle.zip virus. I uninstalled and reinstalled the software and the issue continued. What can I do?

 

[Picklezzz]

Guys, I'm going through hell to get my money at 888.
I've already provided my bank statment, my proof of addres, my ID, my IRS statment, my card photograph, my card statment. Every time I send a document I receive another request (24-72 hours later) for sending another document.

There are documents that are nearly impossible to get. For example, they demanded to provide them a statment of an specific credit card that I made a deposit in 2020. That card was cancelled in 2021.

Does anyone else got through this?

I'm starting to feel that 888 is making it impossible so that they can keep my money.

In 20 years of online poker I've never seen such thing.

 

[kellso85]

They blocked 1k on my account,they don't respond for my emails almost 6 months. I don't know what is going on - but looks like they want to grab my money...

 

[meagain00]

They blocked 1k on my account,they don't respond for my emails almost 6 months. I don't know what is going on - but looks like they want to grab my money...

Have you tried contact by phone? I got a 0800 number.

meagain00

 

[Picklezzz]

Have you tried contact by phone? I got a 0800 number.

meagain00

I couldn't find any. Can you share with us, please?

 

[888Rep]

My username is Picklezzz

Sent over.

Thanks

 

[888Rep]

I couldn't find any. Can you share with us, please?

Usually you can find support numbers in the cashier section.

Thanks