Official 888 Poker Support Thread

[sekaperwil]

Hi 888Rep
Username: valsoray

I would like to participate in "up to 50% extra rakeback" promotion but I never received an opt in email. Meanwhile I received several other emails from 888 and there is nothing in spam folder. Does it take time to receive opt in email? Or there are some other requirements? Because I check T&C but could not find anything specific preventing me from participating in promotion.


This is the promotion:

888poker’s Weekly Rakeback

Get up to 50% of your rake back each and every week when you play online cash games at 888poker. Watch your rakeback roll in every week - the more you play, the bigger your rakeback.

www.888poker.com

 

[888Rep]

Hello from 888poker,

XL Winter Series 2024: $1M GTD Main Event and More at 888poker!

The tables at 888poker are heating up this winter season with the massive XL Winter Series!

Between January 14 – 30, this online series delivers the goods with over $2,000,000 in guarantees, featuring very affordable buy-ins with huge GTDs!

The highlight of the series is the $888 buy-in $1M GTD multi-flight Mystery Bounty Main Event!

Click here for more information.

https://www.888poker.com/magazine/88...-2-million-gtd

 

[888Rep]

Hi 888Rep
Username: valsoray

I would like to participate in "up to 50% extra rakeback" promotion but I never received an opt in email. Meanwhile I received several other emails from 888 and there is nothing in spam folder. Does it take time to receive opt in email? Or there are some other requirements? Because I check T&C but could not find anything specific preventing me from participating in promotion.


This is the promotion:

888poker’s Weekly Rakeback

Get up to 50% of your rake back each and every week when you play online cash games at 888poker. Watch your rakeback roll in every week - the more you play, the bigger your rakeback.

www.888poker.com

fyi,
Hi,

There is no need to opt in to this promotion.

The player will be eligible only if he will get the thresholds, you can find the thresholds here: https://www.888poker.com/poker-promotions/rakeback-upto50/
Regards

 

[sekaperwil]

Hi 888Rep
Is 888poker leaving norway? The website redirects to https://www.888.com/regulation/restricted.htm

 

[Poker Orifice]

How can we find out how many player points we need to clear our 'bonus'?
I've had over $100 in that bonus section of my balance for well over 1 year now???? I've received some small player-to-player transfers and it seems now I must clear a bonus on that money... 2.5pts per $1 or something. So basically if a person sent me $50 in a transfer... I'd need to play over $500 in tourneys just to receive that $50... I mean so I can actually withdrawal it. Is this correct? Because if so, I would have NEVER received ANY tranfers from anyone EVER! It's basically like throwing money away.... it's like getting TAXED on money that was already deposited onto the site.
I actually traded "REAL" money from other pokersites (ie. Pokerstars, TitanPoker, Partypoker, ACR, GGPoker) for sh1tty fake 888Poker $$'s. My thoughts were "Sure... I'll purchase some more 888Poker $$'s and then I'll play more volume on that site when I get the chance". Well I haven't had much of a chance (as far as MTT's goes) and really only play around a bit at 5 & 10nl cash tables when there's actually enough players on them to be bothered with.
It must be 18mos. now & I still haven't cleared the ~$100. (didn't even know I had to for the first 12mos. until I heard about it on the forum here). Not only that, I have no way of even seeing how many player pts. I would need to clear any remaining bonus? (the bonus NEVER seems to decrease in size... even if I put in a few thousand hands... it stays the same).
What is the deal with this???

Hence my question in the previous post. Garbage tactics like this will drive away customers faster than pretty much anything I can think of.
Years ago I used to recommend to people to give 888Poker a try, especially if they're playing micro stakes poker. That's not the case now. Today I recommend them to nobody.

What are the goals of 888 as far as online poker goes? Is it just to attempt to get all customers donating their dollars on the goofy BLAST games? Is this what they are hoping to cater to?

16 mos. has passed and 888 has still not changed their policy(<?) on this.

This is driving customers away from playing on 888. I assume the goal was to force players to play more??

I believe that if 888 changed this policy regarding player-to-player transfers, there would be an immediate increase in player traffic. It really makes you wonder 'who would make this decision for the site'? (it was a TERRIBLE idea)

 

[burba]

Hi 888,
I played the CardsChat Freeroll today for about 6 hours and the client crashed two times.
The computer is little bit older but I think that should not happen that often...

There's also a relative long delay after final action till the winner is presented...
Maybe 3 to 5 seconds. Is it to allow the looser to select cards to show, or to increase the tension?

Win 8.1 Pro
Core i5, 4GB RAM

 

[zategnenc]

Hi anyone and 888rep.
From few hours ago I cant log in into my account. It says due to local regulations it can not be opened from this location. I play in Thailand.
Anyone else have the same problem playing from Thailand? 888 rep. do you have any info about this issue?
Another issues is with 888 support that doesnt reply to my emails. Have been waiting since 25. 12 for their reply.
888 rep. can you find any info and reply me here please.

 

[888Rep]

Hello from 888poker,

888POKER LIVE IGNITES 2024 SEASON WITH MADRID FESTIVAL!

Get ready for an explosive start to 2024 as 888poker LIVE kicks off the season with the Madrid Festival Series at Gran Via Casino from January 22-29.

This stop will be our first of the 888poker LIVE poker season, promising to set a high bar for the rest of the year!

The series’ highlight is the €888 buy-in 888poker LIVE Madrid Festival Main Event, with four Day 1s.

Join us for a week of high-stakes poker and unforgettable moments.

Click here for more information.

https://www.888poker.com/magazine/88...es-2024-madrid

 

[888Rep]

Hi anyone and 888rep.
From few hours ago I cant log in into my account. It says due to local regulations it can not be opened from this location. I play in Thailand.
Anyone else have the same problem playing from Thailand? 888 rep. do you have any info about this issue?
Another issues is with 888 support that doesnt reply to my emails. Have been waiting since 25. 12 for their reply.
888 rep. can you find any info and reply me here please.

We do not offer our client in Thailand anymore.

Regards

 

[888Rep]

Hi 888,
I played the CardsChat Freeroll today for about 6 hours and the client crashed two times.
The computer is little bit older but I think that should not happen that often...

There's also a relative long delay after final action till the winner is presented...
Maybe 3 to 5 seconds. Is it to allow the looser to select cards to show, or to increase the tension?

Win 8.1 Pro
Core i5, 4GB RAM

Did you have a lot of other Apps playing at the same time as this certainly would affect an older device.

Regards

 

[888Rep]

16 mos. has passed and 888 has still not changed their policy(<?) on this.

This is driving customers away from playing on 888. I assume the goal was to force players to play more??

I believe that if 888 changed this policy regarding player-to-player transfers, there would be an immediate increase in player traffic. It really makes you wonder 'who would make this decision for the site'? (it was a TERRIBLE idea)

I believe it was done as a tool to try and stop money laundering issues due to governments pressures.

Regards

 

[888Rep]

Hi 888Rep
Is 888poker leaving Norway? The website redirects to https://www.888.com/regulation/restricted.htm

I saw this before but please double check by contacting [email protected] and they will advise you.

Thanks

 

[Highfish]

I play a lot of cash games and in the past I´ve got some tickets dropping from time to time. But since two month now absolutely nothing.
Has anyone had the same experience?

 

[Anders1616]

Did anyone win anything other than a freeroll ticket on the spinner lately?

 

[zerika]

What happened with withdraw by pix? I just can't do anymore

 

[burba]

Did you have a lot of other apps playing at the same time as this certainly would affect an older device.

Regards

not really. but PS is not much better. I would prefer you put more effort in stability and small memory/cpu usage...

 

[Highfish]

German player here. Cant play due to regulatory requirements. Am I the only one??

 

[888Rep]

Hello from 888poker,

888poker Recovers Record Amount from Bot/RTA Accounts Aided by AI in 2023!

In a resolute move to combat unfair play, 888poker announces the successful recovery of $362,893 in 2023, refunded to 4,068 players victimized by AI-driven BOTS or RTA.

With 161 accounts blocked for using AI software, 888poker reaffirms its commitment to a level playing field, implementing cutting-edge technology to ensure a safe and enjoyable poker experience for all.

Click here for more information.

https://www.888poker.com/magazine/88...fected-players

 

[Fosterbio]

Recently we carried out repeated verification, sent a photo of my passport and a housing and communal services receipt, and received a letter saying that verification had not been completed. nickname Fosterio. Apparently I'll have to change poker room
P.S. There is no technical support (a bot that simply sends questions via links is not technical support)

 

[Atararo14]

A new story with 888 Poker, I don't understand why my account is temporarily deactivated?

And why doesn't support send any explanation emails? and when I send an email to customer support why does no one respond?

Excuse me, I'm not addressing you personally but when I send my message I address it to 888.

Really no respect from 888 towards its customers, and I admit that it is the worst customer service on the entire market.

Every year the same story repeats itself.

 

[888Rep]

Recently we carried out repeated verification, sent a photo of my passport and a housing and communal services receipt, and received a letter saying that verification had not been completed. nickname Fosterio. Apparently I'll have to change poker room
P.S. There is no technical support (a bot that simply sends questions via links is not technical support)

Sent this over for you.

Regards

 

[888Rep]

A new story with 888 poker, I don't understand why my account is temporarily deactivated?

And why doesn't support send any explanation emails? and when I send an email to customer support why does no one respond?

Excuse me, I'm not addressing you personally but when I send my message I address it to 888.

Really no respect from 888 towards its customers, and I admit that it is the worst customer service on the entire market.

Every year the same story repeats itself.

Poker user name please?

Thanks

 

[dreamer13]

They promised that they would launch tournaments in the browser version of 888 poker in December, but they haven’t.

 

[Andyreas]

German player here. Cant play due to regulatory requirements. Am I the only one??

Seems to work fine for me.

Try manually updating your software. Worked for me (and others) before with a similar issue.

 

[Poker Orifice]

Hello from 888poker,

888poker Recovers Record Amount from Bot/RTA Accounts Aided by AI in 2023!

In a resolute move to combat unfair play, 888poker announces the successful recovery of $362,893 in 2023, refunded to 4,068 players victimized by AI-driven BOTS or RTA.

With 161 accounts blocked for using AI software, 888poker reaffirms its commitment to a level playing field, implementing cutting-edge technology to ensure a safe and enjoyable poker experience for all.

Click here for more information.

https://www.888poker.com/magazine/88...fected-players

I don't know a single person who has received a penny. (I know I didn't get any)
What games were the AI/Bots playing in?
Do we get a list of player names?