Official 888 Poker Support Thread

[flitspaal]

Address and identity both confirmed by email but i'll never get my account activated, am I?
Guess i'll remain stuck in the 888 infinite loop asking for more documents and just have to give up?

 

[Poison91]

I've been waiting a month for my account to be reinstated after it was blocked for no reason and without any notification... I don't even have access to live chat or any way to contact support to request account reinstatement.

 

[bapfel]

I've been waiting a month for my account to be reinstated after it was blocked for no reason and without any notification... I don't even have access to live chat or any way to contact support to request account reinstatement.

the one of my wife is blocked, too, no message no answer to her email... I wonder how they treat their clients..

 

[Poison91]

the one of my wife is blocked, too, no message no answer to her email... I wonder how they treat their clients..

And even though I always gamble something when I win, I don't withdraw everything. If I were a rat I'd understand, but I'm not even that.

 

[Poison91]

I've been waiting a month for my account to be reinstated after it was blocked for no reason and without any notification... I don't even have access to live chat or any way to contact support to request account reinstatement.

...

 

[belizebum]

Got an email saying I received the Casino Mix up ticket, but it didn't arrive in my account. Anyone else have this problem this week?

 

[Sunz of Beaches]

Hello rep. Issuing of tickets for the 1k casino freeroll did not work this week. People received mails that the ticket is in the account but noone was able to register as the number of participants showed "0" untill the tournament was supposed to start and got aborted.

Please fix.

Username: CenoteAzul

 

[marco198121]

is there anyone from 888 team here ?

 

[Omar.Imrane]

It’s disappointing to see 888poker withdrawing from several regions, leaving many poker players without access to a platform they trusted for years. What makes it even more frustrating is that, at the same time, the casino and betting products are still being promoted and sold almost exclusively in those same regions. Poker players feel left behind, as if the game itself no longer matters, while other gambling products are being pushed aggressively. This approach raises real questions about priorities and fairness toward the poker community.

 

[Nomahoners]

Same here. Received the email saying I had a ticket. It was obviously an issue with ticket distribution because the tourney had zero entries. Will we get our ticket for next week then ?

 

[888Rep]

Hello rep. Issuing of tickets for the 1k casino freeroll did not work this week. People received mails that the ticket is in the account but noone was able to register as the number of participants showed "0" untill the tournament was supposed to start and got aborted.

Please fix.

Username: CenoteAzul

Sent over for everyone regarding the casino mix game.

Regards

 

[888Rep]

I've been waiting a month for my account to be reinstated after it was blocked for no reason and without any notification... I don't even have access to live chat or any way to contact support to request account reinstatement.

Hey guys if you don't add your poker user names then I can't help you.

Regards

 

[Poison91]

Hey guys if you don't add your poker user names then I can't help you.

Regards

Timba_raza id 817925191

 

[marco198121]

could you answer my question 888 support ? login marco_braz19

 

[Tammy]

could you answer my question 888 support ? login marco_braz19

They get a lot of requests. It's best to repost your question again in the thread, and don't forget to include your 888poker username.

 

[flitspaal]

Hey guys if you don't add your poker user names then I can't help you.

Regards

Even when we do, when it concerns getting account activated after having received both id and adress confirmation emails, you apparently still can't.
It's just sad

 

[Sunz of Beaches]

Sent over for everyone regarding the casino mix game.

Regards

Thanks i now received a useless ticket which will be invalid for the next tournament:The next one is in 4 days and then the ticket is no more valid. When i made this report i wanted to make sure u guys fix the problem in your system so the ticket distribution for the next tournament works correctly. Did u guys fix it now? Will players who play casino on Thursday reveive their tickets coming friday?

 

[VictorOd]

Hey guys if you don't add your poker user names then I can't help you.

Regards

Hi, I have similar recent problem. Last week I completed a task for casino free mix-up ticket, but didn't get my ticket. Now I received a ticket that expires very soon on Thursday, while 2 Casino Free Mix-Up games will take place on Friday and Saturday.

Please, give me a valid ticket to play in $1000 Free Mix-Up compensation tournament on Friday.
888poker username: Victor_Od

 

[Sunz of Beaches]

Ah i didnt even see this compensation tournament. So yes @888Rep
Please make sure:

- players will receive valid tickets for the compensation tournament on friday. Which means 888 has to send out valid tickets today or tomorrow. The tickets issued yesterday will not do it as they are no more valid on friday (as posted above).

- the ticket system is working again and players will receive their tickets for saturday normally on friday after playing in the casino on thursay.

Please read the last few posts in this thread if anything is unclear about those 2 issues.

My hopes are not very high to be honest but lets see.

Username: CenoteAzul

 

[888Rep]

Hi, I have similar recent problem. Last week I completed a task for casino free mix-up ticket, but didn't get my ticket. Now I received a ticket that expires very soon on Thursday, while 2 Casino Free Mix-Up games will take place on Friday and Saturday.

Please, give me a valid ticket to play in $1000 Free Mix-Up compensation tournament on Friday.
888poker username: Victor_Od

Sent over.

Regards

 

[888Rep]

Ah i didnt even see this compensation tournament. So yes @888Rep
Please make sure:

- players will receive valid tickets for the compensation tournament on friday. Which means 888 has to send out valid tickets today or tomorrow. The tickets issued yesterday will not do it as they are no more valid on friday (as posted above).

- the ticket system is working again and players will receive their tickets for saturday normally on friday after playing in the casino on thursay.

Please read the last few posts in this thread if anything is unclear about those 2 issues.

My hopes are not very high to be honest but lets see.

Username: CenoteAzul

Sent over.
Regards

 

[888Rep]

Timba_raza id 817925191

Sent over.

Regards

 

[888Rep]

is there anyone from 888 team here ?

Yes there is.

Regards

 

[888Rep]

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[marco198121]

Yes there is.

Regards

Hi. I didnt find a way to change my adress in the profile over there, you dont have chat support anymore there, how can i change it ?